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annsera
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Joined: Feb 01, 2005
Posts: 18
Location: lexington, ma

PostPosted: Mon Feb 21, 2005 3:16 pm    Post subject: Trade you my RT31P2 for your PAP2 Reply with quote Back to top

I give up. I've now spent many weekends trying to configure my network. There's nothing wrong with my RT3P12, it's just the wrong item. You see, I already have a complicated router setup, and I can't add another router.

If you have a PAP2 and are interested in a Rt31P2, could you message me via this forum? There may be a way that we could exchange devices keeping our own phone number.

I also want to state again how disappointed I am about this. When I signed up, I was responding to many postings on the Vonage web site and advertisements that talked about a free PHONE ADAPTER, one that you could take with you, etc. The RT31P2 is not a phone adapter, the PAP2 is. I was simply sent something that was not advertised would be coming to me.

If you look anywhere that the Linksys Router is sold, at Linksys website, on the packaging itself, it's called a BroadBand Router with 2 Phone Ports, and always with that font emphasis, it is NOT called a Phone Adapter.

So, I was not sent what was promised to me, I've wasted 4 weekends trying to configure the thing and now have to give up. There's no way that I can configure this thing to work with my network, and I really wanted the Phone Adapter that I was originally promised. I think this is really false advertising. Had I known I would have to integrate a second router into my system, there's no way that I would have signed up.

I wrote customer service and got no reply. I called customer service and after one hour, 12 minutes, got a fast busy. I personal messaged a customer service rep on this board who simply said "we don't give out PAP2's". So, I'm not going to get any resolution from Vonage, excellent.

If you already have a router/cable modem combo, and therefore, you cannot put the linksys router closest to your cable modem as Vonage recommends on their configuration charts, then I strongly recommend that you stay with the PAP2. If you are not a network savvy person, and you want to connect devices to the linksys router that you want devices on another router (for example, wireless devices) to talk to, use seamlessly, and use VPN, then I *also* recommend that you stay with the PAP2.

But if you have a normal setup, are interested in removing your router and replacing it with the RT31P2, this is hopefully a good opportunity for you.
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rlstjohn
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Joined: Jan 27, 2005
Posts: 218
Location: Maryland

PostPosted: Mon Feb 21, 2005 3:37 pm    Post subject: Reply with quote Back to top

I understand your frustration, but I was wondering if you had checked your local Best Buy or Circuit City. I know they have been offering rebates which makes the PAP2 free. Just a thought if you really wanted to go that route. I think with any new technology there will be frustrations (look at my many posts), but overall, I am very happy with Vonage and am extremely happy to get rid of Verizon and all of those silly charges.
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annsera
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Joined: Feb 01, 2005
Posts: 18
Location: lexington, ma

PostPosted: Mon Feb 21, 2005 3:47 pm    Post subject: Reply with quote Back to top

rlstjohn wrote:
...I was wondering if you had checked your local Best Buy or Circuit City. I know they have been offering rebates which makes the PAP2 free. ....


Yes, I looked at that, but I think I'd have to cancel my phone service then get new phone service (in fact, I might even have to have my husband, with a different last name, get it). This would mean that I'd have to give up my phone number, which I'm trying to avoid.

I'm not really sure why Vonage won't just switch adapters for me, seems like the simplest thing for them...
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reebok
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Joined: Oct 24, 2004
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PostPosted: Mon Feb 21, 2005 3:53 pm    Post subject: Reply with quote Back to top

because as the rep said, they don't have them or give them out.
and I should probably read your post better, but what is preventing you from using the rt31p2 like a pap2 (just haging off of some router)? you're not getting qos with the pap2 anyway so that shouldn't be a concern.

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Martlet
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Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Mon Feb 21, 2005 3:54 pm    Post subject: Reply with quote Back to top

I guess I don't understand why you can't get it to work. Have you tried running it parallel to your network, instead of integrating it as another router?

I apologize if this has been covered.



EDIT: Bah, Reebok beat me.


Last edited by Martlet on Mon Feb 21, 2005 4:07 pm; edited 1 time in total
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rlstjohn
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Joined: Jan 27, 2005
Posts: 218
Location: Maryland

PostPosted: Mon Feb 21, 2005 3:58 pm    Post subject: Reply with quote Back to top

I am pretty sure that you can just call and activate the new device (if you were to get a PAP2) and then have them remove the MAC address from the old router. When you buy the PAP2 you don't have to activate it via Best Buy etc. I bought mine, called up Vonage and had them activate it.
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ToddlerTN
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Joined: Feb 12, 2005
Posts: 482
Location: Nashville, TN

PostPosted: Mon Feb 21, 2005 4:13 pm    Post subject: Reply with quote Back to top

It does seem odd, though, that Vonage wouldn't offer customers the choice of which adapter they might prefer. If you were travelling, which Vonage touts as a big feature of Voip, then the PAP2 is obviously far more convenient. I tried to get them to send my anything besides another RT31P2, but they would not do it.
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iltmt
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Joined: Feb 21, 2005
Posts: 3
Location: Milwaukee, WI

PostPosted: Mon Feb 21, 2005 4:19 pm    Post subject: Reply with quote Back to top

I have a relatively complicated network setup as well, and have no problems using my RT31P2. I simply hang it off my network just like any other network device, BEHIND my router. QOS is turned off and the only thing it is there for is the dialtone. I do not have any devices connected to it.

My setup:

Motorola cable modem --> m0n0wall firewall/router --> 3Com switch --> RT31P2, D-Link WAP, computers, printers, etc.

I am using the m0n0wall router as a PPTP VPN server, hence the reason I needed it in front. I also have traffic shaping configured on the m0n0wall device to give Voip traffic from the RT31P2 top priority.

Only have had Vonage for about two weeks, but it has been working flawlessly.

What problems are you having?
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annsera
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Joined: Feb 01, 2005
Posts: 18
Location: lexington, ma

PostPosted: Mon Feb 21, 2005 5:01 pm    Post subject: Reply with quote Back to top

Hi All,

My problems were somewhat explained in this topic:
http://www.vonage-forum.com/ftopic3423.html

Dgearty hits the nail on the head regarding what he thinks is happening. I've seen these intrusion problems constantly in the logs. I don't have a Linksys modem, though, I have a motorola, but the problem is exactly the same.

Originally, I was trying to configure the network to have 2 routers, but one LAN and hang devices off the Vonage router. Then, I moved to having zero devices off the Vonage router and still got serious problems in my network.

I've also seen other postings in the forums, like the one where someone complains that their device is rebooting, and a couple of others where people lose their address for a while, are similar to what I was finding. I really doubt that I'm the only person with this problem.

I do think Vonage should give some choice as to what they give out. Clearly, they are supporting PAP2 devices, so why don't they offer them, particularly if they are going to advertise that you can travel with your device?
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