caller id

Posts: 217 · Posted: Sat Feb 19, 2005 7:28 pm Post subject: caller id

I've noticed more and more calls are coming through as "unknown" and "unknown number" even though everything came through fine with my landline phone. Any idea why this is happening and is there some way to "fix" it? Thank you.

Robert

Posts: 3198 · Posted: Sat Feb 19, 2005 7:52 pm Post subject:

what device do you have?
most of these caller id issues are fixed with a reboot of the router. but some motorola's have a bad power supply that can cause this.

Posts: 336 · Posted: Sat Feb 19, 2005 8:04 pm Post subject:

My Motorola did this a couple of times. Rebooting it corrected the problem both times. I have not had this problem happen in a very long while.

I see a lot of bad reviews on the LinkSys router. I am just happy that I have the Motorola. I have had very little problems with it, and the sound quality could not be any better!

Posts: 217 · Posted: Sun Feb 20, 2005 10:57 am Post subject:

Hmmmm...interesting. I have the Linksys PAP2. Is anyone else out there using a Linksys having these issues? I guess I will have to make the dreaded Vonage support call.

Posts: 217 · Posted: Sun Feb 20, 2005 11:03 am Post subject:

Also...where are you getting these Motorola adapters at? A check of Bestbuy and Circtuit City (online) brought back nothing.

Posts: 336 · Posted: Sun Feb 20, 2005 2:27 pm Post subject:

rlstjohn wrote:

Also...where are you getting these Motorola adapters at? A check of Bestbuy and Circtuit City (online) brought back nothing.

Last year the Motorola ATAs were being distributed by Vonage. I received mine in the mail from Vonage.

I could be wrong, but I do not believe that they offer them anymore for whatever reason.

Posts: 217 · Posted: Sun Feb 20, 2005 2:58 pm Post subject:

Just got off the phone with tech support at Vonage and I actually only had about a 20 minute hold (online poker makes the wait much better). Anyway, they sent an update to the PAP2 and the caller id appears to be working fine now. The tech, Will, was a very knowledgable and made about four calls to my number to verify everything. We discussed a number of things and he stated that it is known that the Linksys PAP2s have issues with hiss/background noise and it is being addressed with Linksys. Anyway, things are working great once again!

Robert

Posts: 336 · Posted: Mon Feb 21, 2005 12:26 am Post subject:

Thanks for relaying the Vonage update Robert. It is nice to know that they are addressing this issue with LinkSys (Cisco).

Posts: 217 · Posted: Mon Feb 21, 2005 1:19 pm Post subject:

welll...to follow up this problem doesn't appear to be fixed.....going to have to call again.

Posts: 217 · Posted: Mon Feb 21, 2005 1:24 pm Post subject:

to follow up on my own post. I currently have auto-forwarding setup to send all calls to my old Verizon number to my new Vonage number. Would this make a difference for the caller id?