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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
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Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
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Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45


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Apexdv
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Joined: Dec 31, 2004
Posts: 62
Location: Atlanta, GA ITP

PostPosted: Tue Feb 01, 2005 6:54 pm    Post subject: Re: If You Have Comcast Read This Reply with quote Back to top

mbhn5204 wrote:
It seems to me that those of you who acknowledge having trouble with Comcast then blame Vonage for your difficulties. Seek out a solution with Comcast out there in varying parts of the country. It seems to me that Reebok made some excellent suggestions. Has anyone tried them?


As I stated in my post, my issues were resolved each time via a simple power cycle of the cable modem. This makes it a no-brainer: issue is with Comcast NOT Vonage. I phoned Comcast and they told me they were aware of this and the cause was due to the ice storm (Atlanta, GA) which knocked many lines down, etc. As they are continuing to work with the power & phone company there will be periodic "short outages" / "malfunctions" due to "momentary disruption of service". The power cycle of the modem is what they recommended.

So...for those here in the Hotlanta area that's what they told me. Other than this issue, the quality of the calls has been perfect.

Gotta love those ice storms! Rolling Eyes

(P.S.- This is my first "winter" in the South. Kinda laughable...)
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texdub
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Joined: Jan 31, 2005
Posts: 8

PostPosted: Wed Feb 02, 2005 10:04 pm    Post subject: Reply with quote Back to top

bbtrumpetguy, thanks for the suggestion - I believe Comcast did upgrade the Dallas area. However, my problems began about a week earlier. I've rebooted my modem, router and adapter multiple times (and again after reading your suggestion.) No difference. If anything, the problem keeps getting worse.
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BoomerB2
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Joined: Feb 03, 2005
Posts: 1

PostPosted: Thu Feb 03, 2005 12:32 am    Post subject: Comcast may cause timeout with Linksys router Reply with quote Back to top

I thought readers of this topic might find the following interesting...
I just got off the phone with Vonage tech support. I found out that the Linksys router has a 20-second keep alive cycle. If after ~6 tries (2 minutes) its unable to ping Vonage, it will timeout and shut down. This requires a power cycle of the unit.

Since I have hooked up Linksys RT31P2 router two weeks ago I usually have no phone service at some point during the day. Its unacceptable that I have to keep checking my phone and cycle my modem and router.

I love the Vonage service but can I really believe Comcast doesn't have a 2 minute glitch in a 24-hour period?
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iamed
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Joined: Dec 20, 2004
Posts: 2

PostPosted: Fri Feb 04, 2005 12:13 am    Post subject: Reply with quote Back to top

Same thing with me! Except at least before Vonage started messing with things i could at least get calls with no audio... Now everything goes to VM and not able to make calls...... Vonage says I "might" have to get another adapter... No thanks!

In the words of the [ADMIN EDIT] Ryan Seacrest... "Ed Out!!!!!"
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sajer
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Joined: Dec 16, 2004
Posts: 59

PostPosted: Fri Feb 04, 2005 12:33 pm    Post subject: Re: packet loss Reply with quote Back to top

[quote="bbtrumpetguy"]
texdub wrote:
Here in the Boston area (including New Hampshire) we were upgraded on the 26th. Try rebooting your cable modem (necessary for the upgrades to take effect) and see if that doesn't help. If not, it very well may be the Toshiba modem. Generally people either went with a newer Toshiba or the new SB modems. Please let us know what you find.


I have 2 friends in NH, both using comcast with the Toshiba 1100. Both complained of intermittent audio drops of 5 secs or so during Voip calls. Both upgraded to the SB 5100 and report no problems in the 3-4 weeks since.

I have another friend using a Toshiba 2200. Does anyone have experience with that ? Is it similar (as bad) as the 1100 ?
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dkwallace
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Joined: Feb 07, 2005
Posts: 1

PostPosted: Mon Feb 07, 2005 11:54 am    Post subject: Reply with quote Back to top

texdub wrote:
bbtrumpetguy, thanks for the suggestion - I believe Comcast did upgrade the Dallas area. However, my problems began about a week earlier. I've rebooted my modem, router and adapter multiple times (and again after reading your suggestion.) No difference. If anything, the problem keeps getting worse.


I'm having the same problem in Garland (DFW area) roughly coincident with the Comcast speed upgrades.

I haven't tried calling Comcast or Vonage yet, because I hate waiting on hold interminably.

I am almost certain it is Comcast so I do not plan to call Vonage, except perhaps to get a firmware upgrade.

I do NOT expect to get a reasonably quick resolution from Comcast.

BTW, I have a SB5100 cable modem and here are my recent test results from golden phone test at www.testyourvoip.com

MOS 1.8 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.60 18.8%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 2.60 81.2%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 163 ms
Packet Discards 0.0%
Packet Loss 9.5%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 0 ms
Max: 1 ms


Last edited by dkwallace on Mon Feb 07, 2005 12:16 pm; edited 1 time in total
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spepi
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Vonage Forum Senior


Joined: Jan 17, 2005
Posts: 112

PostPosted: Mon Feb 07, 2005 12:01 pm    Post subject: Reply with quote Back to top

I replaced my Toshiba 1100 with the MOTO SB5100...wha La
I have been making calls all morning..CA, AZ, NH, MA....I also called about the 4mb update..it seems I already have it..I ran pingplotter while on a call...it was pretty steady across the board.
Get away from the Toshiba.....you wont be sorry....even my wife is happy now
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Polar
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Joined: Feb 01, 2005
Posts: 4
Location: Bay Area, California

PostPosted: Mon Feb 07, 2005 12:42 pm    Post subject: Reply with quote Back to top

SF Bay Area. Comcast came out and found node at 80, according to tech, is bad. It affects all surrounding users. Supposedly, fix is in the works.
Obviously, resetting does not work. It only took 18 days for Comcast to find this out. Of course, they initially blamed all the users for the problem.

PingPlotter shows across the board packet losses. 20-66% losses on all 13 hops.
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vonagebest
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Mon Feb 07, 2005 12:56 pm    Post subject: Reply with quote Back to top

I will do my best to help but it is VERY frustrating when someones service is not working and they immediately blame Vonage.

There are many factors involved:

one, ISP's who don't know how to configure their network and

two, devices that we do not make (like linksys) who have know they have bad circuitry (causing hiss and background sound) which we get blamed for.

three, an imperfect internet and Voip still in its infancy.

We have been inundated with many customer everyday. I see fellow employees who are working their butts off all day manning the phones and they want to do the best they can.

Management is also hiring and hiring but you cant just train a person a week, then throw them on a phone and be able to troubleshoot a device they never worked with before.
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JohnInFriscoTX
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Joined: Feb 07, 2005
Posts: 1
Location: Frisco, TX

PostPosted: Mon Feb 07, 2005 2:12 pm    Post subject: Vonage/Comcast Problem in Dallas Area Reply with quote Back to top

Just wanted to chime in with the other Comcast Dallas users noticing a Vonage quality problem. I too am experiencing the same problem and looking at your posts my problems seemed to start about the same time.

The problems I've noticed include:

1. Intermitent pulsing of the line when talking on the phone - either I hear the other party's words breaking up, or they hear mine that way (depending on who's talking when it happens).

2. Frequent incidence of the Vonage adapter going offline requiring a re-boot of the Comcast cable modem, router, and Vonage adapter. Sometimes this happens as frequently as 1-2 times/day.

3. Possible drops in Comcast broadband service (ran a utility for a few weeks that checks the line once a minute and problems seemed to occur in the early morning hours - especially between about 4 and 5AM).

I suspect the issue is on the Comcast side but with all the various equipment components (cable modem, router, phone adapter) and having two service providers (Comcast and Vonage), and being a novice user, it's hard to isolate the problem, much less convice someone it's their problem and have them fix it.

My Comcast speed is good (4K+) but as the cable line checker reports, perhaps their service is intermitent. I don't want to start a rumor here, but given Comcast's new Voip offering, perhaps they want Vonage and the others not to work so we'll move towards their service.

Don't know where to go from here. I hold my breath everyday that I've got phone service - not a wonderful thing.
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