If you have Comcast, read this

Posts: 23

I was on Vonage when I lived in Denver... had COMCAST, 3Mb down, 275k up... used 160k of the up for an audio webcast and never had a single problem w/ my calls... was on the MOTOROLA MTA unit then.

Now in the Florida Keys, w/ COMCAST... 4Mb down, 375k up.... still running the webcast using 160k up, but now cannot use Vonage. When I try, either the call gets all choppy [party called cannot hear me or only get every few words,] plus my webcast starts buffering saying there's not enough outgoing bandwidth for it to stream properly.

So where do we go from here?

-Andrew

Posts: 23 · Posted: Sat Jan 15, 2005 8:17 pm Post subject:

... by the way... now I have the LINKSYS RT31P2 router.... these problems started when Vonage sent me this router.

-Andrew

Posts: 2 · New Forum Member Joined: Dec 09, 2004 Posts: 2

I live in the Portland, OR area ( pretty well populated area )and have had no problems at all with Vonage and Comcast. I typically use about 2500 minutes a month with no interruptions during a call. So far everything is crystal clear.

The problems that the original poster described might affect a particular region only. I don't think it's fair to say that Comcast doesn't care about this problem when they are in the process of rolling out their own flavor of Voip service themselves in the near future. With this in mind, I would believe that they are trying to isolate problems like this and fix them before rolling out their own service for widespread use. This will benefit all Voip users on Comcast, not just the Comcast Voip customers.

Posts: 1 · New Forum Member Joined: Jan 18, 2005 Posts: 1

I am having this Sam problem. Very upseting..
Started today after no problems at all. I call some one or they call me .. its may work for the first minite and then all outbound (me) sound no longer works. I love this service is there no hope now Sad

--Penny

Posts: 23 · Posted: Tue Jan 18, 2005 6:31 pm Post subject:

I just spent 30 minutes w/ Tier3 tech support on Vonage. They are well aware that there is definitely a QoS problem w/ the LINKSYS RT31P2 routers. After two attempts to upgrade the firmware [which must be done thru VONAGE,] we still had no luck solving this. They are sending me [overnight] the MOTOROLA device that I had used originally w/ Vonage and had great service. I'll let you know tomorrow how well things go.

Posts: 492 · Posted: Wed Jan 19, 2005 7:14 pm Post subject: Comcast In Denver

I use Comcast in Denver. Everything works like a charm. Very Happy

Posts: 62 · Posted: Sun Jan 30, 2005 10:37 pm Post subject: Atlanta GA, ITP East

East side, Hotlanta with Comcast 3000/256 & 3 Vonage lines. All running smooth (fingers crossed)

Lol

Posts: 11 · Posted: Mon Jan 31, 2005 12:09 am Post subject:

Comcast is working sweet here in Los Angeles... Using the RT3IP2 as well.... Hope nothing goes wrong with the router... Eek

Posts: 16 · Posted: Mon Jan 31, 2005 12:47 pm Post subject:

Comcast on the NW side of Atlanta is not working well with PAP2. Everyone I spoke with this past weekend said that they could not understand me. I had to use my cell phone in order to talk with people.

Posts: 8 · New Forum Member Joined: Jan 31, 2005 Posts: 8

I've had Vonage on Comcast for 7 months, and up until 2 weeks ago it worked fine. Now it is unusable - the same problem as reported above - call starts okay, then one way goes dead.

To make it worse, Vonage is unreachable - no response to multiple emails for the past two weeks, and only a fast busy on their phones...

Sorry if it's a Comcast problem, but I am going to have to drop Vonage, I think...