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RikMar67
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Joined: Feb 17, 2005
Posts: 11

PostPosted: Thu Feb 17, 2005 6:06 pm    Post subject: short delay in calls Reply with quote Back to top

I have been using Vonage for about 4 weeks now. For the most part things are pretty good. But I am experiencing a constant delay in the calls, causing myself or the other party to continuously be cutting each other off. It is very annoying.

I have run the Vonage Voip speed test and shows the following:

Download: 1,164,000 bps
Upload: 376,000 bps
QOS: 35%
RTT: 74 ms
MaxPause: 501 ms

I assume the large MaxPause value is the culprit?

I am on Verizon DSL, Westell 327W Gateway, and the Linksys RT31P2 broadband router. My computer and Linksys router are connected to the ethernet ports of the Westell gateway. Everything is working just fine, except for the delay.

What could be causing the delay and is there a way to fix it?
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Thu Feb 17, 2005 7:45 pm    Post subject: Reply with quote Back to top

501 ms is quite a bit of latency, and is quite likely the culprit. QoS of 35% is also very low, and is probably indicative of excessive jitter (large fluctuations in the amount of latency).

As a matter of interest, have you reduced your Bandwidth Saver setting to minimum (30k) to see if that made any improvement?

 
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longdistance
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Joined: Feb 14, 2005
Posts: 10

PostPosted: Thu Feb 17, 2005 10:13 pm    Post subject: Reply with quote Back to top

Hi,
I had the same problem, and I'm on dsl 256k, I have my bandwidth at 50, I had called Vonage and talked to a very nice tier 2 Tech, who changed some settings on his end with packet size, jitter buffer, etc, which was a big help, but didn't completely solve my problem, they ended up sending out a new router, and I still had the same problem with a 1 Second delay.

So I ended up contacting the company who makes my modem, they got into the settings by inputting an IP address in the browser bar, that accessed the modem menu, and they made sure I had the latest firmware, and noticed that my ISP was using Interleave on my connection.

I did some research on Interleave, in case you don't know- Interleave protocol means that when a packet is sent through the internet it gets disassembled up into tiny packets, and then reassembled at the other end, this increases latency, or delay, it is commonly used as default to make sure everybody can use DSl because it is line noise resistant. There is another protocol called Fast, it isn't as tolerant to line noise, but the packets don't get disassembled, and the overall latency decreases.

I called my ISP and spoke to a level 3 Tech who changed my protocol to Fast, the delay has decreased considerably, and I went from pinging at 300ms to pinging at 100ms or less by pinging I mean going to "start" "run" and typing in "cmd" and then at the prompt type "ping yahoo.com" and then looking at the average time, since they changed me to fast protocol, webpages load faster, e-mail comes faster, and all-in-all I've had no problems.

So I would suggest first changing the bandwidth setting like Rebus said, and if that doesn't work then try calling the manufacturer of your modem, and checking the firmware version, and checking the diagnostics to see if it is receiving an interleaved signal and then call your ISp to change to a fast protocol, or if you can't reach the manufacturer to know if it's interleaved in the diagnoses of the Modem, call your ISP, talk to a level 3 tech, or System Administrator (be sure to get their name and number, in case you have any more problems), and ask them if they are using Interleaved protocol on your connection, if they are ask them to switch it to fast protocol, and give that a try.

My ISP tried to tell me it would have to be a system wide change, but I told them that I knew it could be changed at the local port, so if they tell you that it's system wide, just tell them you know it's at your local port.
Hope this help ya!! I say Go Vonage!!!! I'm a happy Vonage customer!!!! Very Happy
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vinylone
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Joined: Mar 22, 2005
Posts: 1

PostPosted: Tue Mar 22, 2005 11:58 pm    Post subject: Reply with quote Back to top

I'm wondering if anyone involved in this thread has any sense of what GOOD interleave values are, and what settings will yield sub-optimal results. What is 'normal' here? A Cisco 678 (and i'm sorry, i'm not in front of the one i was working on today) I recall has 6 interleave values, 3 in and 3 out, I recall a S, D, and an R?
I'm hoping someone might either explain or steer me toward explanation of these values. Even DSL Advances, the book by Starr/Sorbara/Cioffi/Silverman has no indexed reference to interleaving, soo....it's difficult to know what's normal. This is Qwest Boise ID by the way....I recall interleaves were in the 4's, 6's, one 16...again, i'm not at work, just floating this forum in the evening.

Any takers??

regards,

Eric Lecht
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