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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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palp1138
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Joined: Feb 17, 2005
Posts: 17

PostPosted: Thu Feb 17, 2005 2:55 pm    Post subject: Vonage and ADT clarification please... Reply with quote Back to top

Tried to get Vonage to work for the first time last night. Help if you can...

This is what I have done:

1. Unplugged the 2 lines from The Phone Company in the NIU. I then closed that box.

2. Confirmed phones were dead...they were.

3. Went upstairs to the ADT alarm box with all the connections for the house. There is a white CAT5 connected to the RJ31X jack. I unplugged that and assumed that I am finished with that cable forever.

4. Next I connected my Linksys adapter directly to my modem, then to the rest of my LAN. I now have my Linksys adapter in the same closet as my Alarm Box upstairs with two very long CAT5 cables connecting it to my modem and LAN in another part of the house.

5. Now I connected the Phone 1 jack to the 4 wires on my ADT board. 2 connecting to the TELCO screws, and the other 2 connected to INTERNAL WIRING.

result = no dial tone.

hopefully it is glaringly obvious to someone what I am doing wrong.

I have managed to plug a phone directly in to Phone Jack 1 on the adapter and get a dial tone, but that does me little good with my alarm and my other jacks not working. HELP.

my first impulse after hours last night to ge this to work was to send the whole thing back, but I want Vonage to work, and I know I can do it.
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palp1138
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Joined: Feb 17, 2005
Posts: 17

PostPosted: Thu Feb 17, 2005 3:05 pm    Post subject: PS Reply with quote Back to top

It looks as if my Wiring in the NIU is wired via the Home Run method. Is that going to be a problem?
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palp1138
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Joined: Feb 17, 2005
Posts: 17

PostPosted: Sat Feb 19, 2005 4:47 pm    Post subject: Got it to work....Here's how: Reply with quote Back to top

Ok, I finally got it to work with my home wiring. Here is what I did, hopefully this helps someone.

1. I disconnected from the CO at the NIU. I had 2 lines plugged in there, so i joined those lines with a splitter.

2. I have another line from the NIU that is spliced in to the phone lines that runs up to my Alarm system upstairs. Luckily this is a CAT5 cable with only 2 pairs being used. On the end of the pairs not being used, I put an RJ11 connector at the NIU and an RJ11 on the alarm system side. (Basically using one cable for two purposes, avoiding having to tear into walls, or run a cable outside my home.)

3. I simply plugged the newly created modular plug into my Vonage adapter upstairs, and the other end in to the splitter downstairs.

4. Tested the Alarm system, and it works like a dream. Phone lines also work well.

Only thing to note is that I has a little problem getting the phone to dial out after i tested the alarm, but I suspect this has more to do with line seizing than it does with Vonage.

My adapter is connected behind router btw.

I had previously cancelled my phone number transfer, but now that I have it working, bye bye SBC.

Let me know if you need clarity on what I have done, it seems like a special case, but I'm sure someone can use my experince to help.
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palp1138
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Joined: Feb 17, 2005
Posts: 17

PostPosted: Mon Feb 21, 2005 6:01 pm    Post subject: Hopefully my last post on this issue... Reply with quote Back to top

I had a few connectivity issues, but I got it weorking solid now...

I called Vonage on saturday and after waiting on hold for a half hour i was told that they would call me back in 24 hours...its been 48 now, so I took matters in my own hands.

After some strange behavior, like intermittent outgoing call failures and loss of dial tone for minutes at a time, I moved the adapter to the front of the line. It is now handling all the DHCP tasks and everything seems to be working....
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leesweet
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Joined: Feb 01, 2005
Posts: 30

PostPosted: Sat Feb 26, 2005 11:48 pm    Post subject: Reply with quote Back to top

If it's not obvious, you *have* to connect your V adapter to either the alarm box directly or at the Telco Interface outside. The alarm box (at least Brink's does this, I assume all do....) is equipped to *disconnect* all normal inside wiring when it makes a call in order to ensure that it overrides anyone calling from inside (and to be sure taking a phone off hook doesn't matter).

The jack at the alarm unit usually is the RJ31 one that has the feed from the telco coming in and the feed to the rest of the house as the output so it can disconnnect all internal phones, as discussed above. Putting the V adapter's wiring here will let the alarm work normally. (Of course, you may still need to change settings, *99, etc., as described elsewhere.)

Hope this clears up some confusion as to why the alarms need special wiring!
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