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mikebrown Posted:
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Haniltery Posted:
For wipe call
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of the offline, in
gengral , it
usually apply to
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diana87 Posted:
You have to use
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dconnor Posted:
What is the main
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which one is the
virtual number?
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Trafford Posted:
Seems like a
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diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
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jeddaisg Posted:
Hi all We have
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beast321 Posted:
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Av8rix Posted:
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Im trying to add
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rjmyer13
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Joined: Feb 10, 2005
Posts: 6

PostPosted: Thu Feb 17, 2005 1:42 pm    Post subject: Packet Loss! Please!!!! Any Suggestions would be Fantastic Reply with quote Back to top

This has been an ongoing thing that is getting worse. Here is my setup:
Brand new SB5100 running 2.3.1.3 firmware, connected to Adelphia HSI 3000/256 in NW Washington State. Sb5100 goes to RT31P2, running 1.27.1 firmware. RT31P2 has 1 phone, 1 Dell A960 all in one fax/scan/copier. Laptop is in LAN port 1, running XP home as well.

Current signal levels on SB5100 are:

Downstream
Frequency 543000000 Hz Locked
Signal to Noise Ratio 32 dB
Power Level -15 dB

Upstream
Channel ID 1
Frequency 32000000 Hz Ranged
Power Level 47 dBmV

MAC ID is 0012C9227F5C

Line status test which was just run:

http://www.broadbandreports.com/quality/nil/1657316

Test Your VoIP.com:

MOS Analysis from You TO San Jose
Media Quality
MOS 4.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 70.7%
Latency 0.00 0.0%
Packet Discards 0.15 18.2%
Packet Loss 0.09 10.9%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)

Round-Trip Latency 131 ms
Packet Discards 0.7%
Packet Loss 0.4%

Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter
Min: 0 ms
Avg: 1 ms
Max: 22 ms

MOS Analysis from You FROM San Jose
Media Quality
MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)

Round-Trip Latency 131 ms
Packet Discards 0.1%
Packet Loss 0.0%

Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter
Min: 0 ms
Avg: 2 ms
Max: 20 ms

Recent Vonage-forum speed test:
My Results
Download 2,193,312 bps
Upload 258,584 bps
QOS 37%
RTT 97 ms
MaxPause 221 ms

Ping Plotter Section (really bad time yesterday afternoon over 3 hours)



Adelphia has not been much help. Even said they couldnt flash me the 2.3.1.6 SB5100 firmware update.

I'm Desperate because the 5-10 periods where I hear garble and the other person hears nothing are killing my business. I'm not pissed off...I know I'm saving a ton of money...I would just like help to remedy the problem!!!!
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rjmyer13
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PostPosted: Thu Feb 17, 2005 6:17 pm    Post subject: Reply with quote Back to top

oh, and the above ping plotter data is ICMP packets not UDP
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ATX82
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PostPosted: Thu Feb 17, 2005 6:22 pm    Post subject: Reply with quote Back to top

I don't know if this will help you, but I set the QoS in my WRT54GP2 to 180K for my 2 lines (90 if you only have one) and the garbling quit.
Do you have QoS settings on the RT31P2?
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rjmyer13
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PostPosted: Thu Feb 17, 2005 6:40 pm    Post subject: Reply with quote Back to top

It has a Voice QoS setting where if enabled you can set a QoS upstream rate. It is default at 256kb/s. This is my advertised speed for my ISP. I believe this is a cap setting. But I will try changing it.

there is also a QoS option for application based QoS where you can set specific ports as high priority.

thanks for the suggestion
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rjmyer13
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PostPosted: Thu Feb 17, 2005 8:01 pm    Post subject: Reply with quote Back to top

Reducing the QoS setting seemed to help for a 5 minute call, but then all of the sudden, the garble and loss returned. I am completely stumped!
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Feb 18, 2005 8:48 am    Post subject: Reply with quote Back to top

have you called adelphia to have them test your connection? that signal to noise ratio looks borderline for docsis 2.0 if I'm not mistaken. this could cause issues.

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rjmyer13
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Joined: Feb 10, 2005
Posts: 6

PostPosted: Wed Feb 23, 2005 5:22 pm    Post subject: Reply with quote Back to top

Reebok,

Adelphia says the SNR is fine. I am in the same building as Adelphia in my town, so I have the luxury of walking downstairs to chat with the local repair guys, and they dont really have anything new to try.

The one thing I do notice is that in the early morning, my downstream power is -14dB, and i have less packet problems. by the afternoon, its back down to -15 and the problems are worse.

Could this be contributing? If so, will it fix things if I can work with the guys to get to -12 to +12???
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reebok
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Location: Lakeland, FL

PostPosted: Wed Feb 23, 2005 6:27 pm    Post subject: Reply with quote Back to top

I don't know the technical aspects, but I know the cable companies try to keep it between -15 and +15, so I don't know if they'll do anything. it could simply be internet/network congestion. you may ask those guys if your hub is pretty saturated in the day.

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rjmyer13
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PostPosted: Wed Feb 23, 2005 6:30 pm    Post subject: Reply with quote Back to top

they told me that it is not any more congested during the day than any other area or ISP. If anything, maybe a little less congested, because I am on an island in NW Washington State.
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