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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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khueffmeier
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Joined: Feb 16, 2005
Posts: 2

PostPosted: Thu Feb 17, 2005 9:04 am    Post subject: Outage due to "code upgrade" Reply with quote Back to top

Did any else receive the email below? I replied to the email on Friday evening and still have not received the new adapter. What's going on?! My phone service has been down since Friday! I've attempted to update the firmware manually but it fails ever time. Firmware version is 1.24.xx


Dear Valued Customer,

As part of our ongoing efforts to provide outstanding service and features, a code upgrade was performed on your Linksys Telephone adapter on Friday 2/11/2005.

If you are receiving this notification, it is to inform you that your Linksys Telephone adapter may not be functioning properly. To determine if your telephone adapter is working properly we asked that you properly reboot your phone adapter and network. For instructions on rebooting your telephone adapter please click on the following link. http://www.vonage.com/help_knowledgeBase_article.php?article=425.

After following the instructions, if your device is not functioning properly please reply to this email. We will replace the device free of charge and also offer a free month of telephone service for any inconvenience. To receive your replacement telephone adapter please reply to this email. We will replace your adapter immediately and credit your account for 1 month of service automatically. Your adapter will be shipped to you overnight delivery via UPS.

We apologize for any inconvenience and thank you for patience in this matter.

Sincerely,

Customer Care
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asmalik
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Joined: Feb 17, 2005
Posts: 2

PostPosted: Thu Feb 17, 2005 12:48 pm    Post subject: code upgrade problem Reply with quote Back to top

I received the same email yesterday morning. Followed the instructions and ended up with my Linksys device's power LED blinking continuously. Phone line is dead but internet still works. Replied to the email, but no sign yet of a replacement device.

Same firmware version number 1.24.xx
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khueffmeier
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New Forum Member


Joined: Feb 16, 2005
Posts: 2

PostPosted: Thu Feb 17, 2005 2:10 pm    Post subject: Reply with quote Back to top

I ended up calling customer service and after sitting on hold for 35 minutes, they had me reset the adapter to the factory defaults, and then they re-pushed the firmware update. My phone is now working, but my opinion of Vonage has been tarnished. You'd think the service rep would have at least apologized for the disruption in service, but no, nothing. He wasn't even the slightest bit friendly.
Apparently replying to the email, as instructed, does nothing. So if you're waiting for the new adapter to arrive, good luck.
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asmalik
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Joined: Feb 17, 2005
Posts: 2

PostPosted: Thu Feb 17, 2005 9:53 pm    Post subject: Reply with quote Back to top

After multiple attempts got through to customer service. Had me do a web-based restore of factory defaults (need proprietary password) and then pushed thru new code. Worked. Tech had no knowledge of email!
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themosta
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Joined: Mar 13, 2005
Posts: 2

PostPosted: Sun Mar 13, 2005 12:39 pm    Post subject: Linksys telephone adapter reset Reply with quote Back to top

Very annoying.

My telephone hasn't been working for over a week, and every time I try to reach customer service I give up after 30-45 minuted of waiting. Well, I got this cryptic email yesterday (I guess they learned not to ask people to reply to email), called back customer service, and waited 55 minutes before they answered. Sadly, I was on speakerphone and they couldn't hear me, and hung up. Aghhh....

So wiht the help of Linksys customer support I reset the adapter, but still no dialtone. Based on these posts I guess Vonage needs to "push a firmware update" (?), but is there any way to ask them to do this without waiting on hold for an hour?

Any advice would be appreciated.





**Please do not respond directly to this message, as it will not be
received. To contact us, please call 1-866-243-4357. **



Dear Valued Customer,



It has come to our attention that your service is not functioning due
to a malfunction with your Linksys Telephone Adapter. Your Linksys
device must be factory reset to restore your service with your device. To
factory reset your Linksys device; please contact Customer Care at
1-Vonage-help (1-866-243-4357).
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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