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JosephPl Posted:
Ку
93;ни
со
ск
80;дк&
#1086;й
...

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Topic:
Кухни &
On Oct 22, 2014 at 15:02:10

LeraBioge Posted:
36: Amplitude
dependent
frequency changes
in the measured
steel string The
frequency
...

In The Forum:
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Topic:
guitar effects schematicsdigitech whammy pedaleffect pedal
On Oct 22, 2014 at 11:48:37

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
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Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
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Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
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Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
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On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
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Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
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Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
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Topic:
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On Jul 24, 2014 at 22:15:20

justwarner Posted:
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In The Forum:
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Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54


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khueffmeier
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Joined: Feb 16, 2005
Posts: 2

PostPosted: Thu Feb 17, 2005 9:04 am    Post subject: Outage due to "code upgrade" Reply with quote Back to top

Did any else receive the email below? I replied to the email on Friday evening and still have not received the new adapter. What's going on?! My phone service has been down since Friday! I've attempted to update the firmware manually but it fails ever time. Firmware version is 1.24.xx


Dear Valued Customer,

As part of our ongoing efforts to provide outstanding service and features, a code upgrade was performed on your Linksys Telephone adapter on Friday 2/11/2005.

If you are receiving this notification, it is to inform you that your Linksys Telephone adapter may not be functioning properly. To determine if your telephone adapter is working properly we asked that you properly reboot your phone adapter and network. For instructions on rebooting your telephone adapter please click on the following link. http://www.vonage.com/help_knowledgeBase_article.php?article=425.

After following the instructions, if your device is not functioning properly please reply to this email. We will replace the device free of charge and also offer a free month of telephone service for any inconvenience. To receive your replacement telephone adapter please reply to this email. We will replace your adapter immediately and credit your account for 1 month of service automatically. Your adapter will be shipped to you overnight delivery via UPS.

We apologize for any inconvenience and thank you for patience in this matter.

Sincerely,

Customer Care
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asmalik
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Joined: Feb 17, 2005
Posts: 2

PostPosted: Thu Feb 17, 2005 12:48 pm    Post subject: code upgrade problem Reply with quote Back to top

I received the same email yesterday morning. Followed the instructions and ended up with my Linksys device's power LED blinking continuously. Phone line is dead but internet still works. Replied to the email, but no sign yet of a replacement device.

Same firmware version number 1.24.xx
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khueffmeier
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Joined: Feb 16, 2005
Posts: 2

PostPosted: Thu Feb 17, 2005 2:10 pm    Post subject: Reply with quote Back to top

I ended up calling customer service and after sitting on hold for 35 minutes, they had me reset the adapter to the factory defaults, and then they re-pushed the firmware update. My phone is now working, but my opinion of Vonage has been tarnished. You'd think the service rep would have at least apologized for the disruption in service, but no, nothing. He wasn't even the slightest bit friendly.
Apparently replying to the email, as instructed, does nothing. So if you're waiting for the new adapter to arrive, good luck.
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asmalik
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Joined: Feb 17, 2005
Posts: 2

PostPosted: Thu Feb 17, 2005 9:53 pm    Post subject: Reply with quote Back to top

After multiple attempts got through to customer service. Had me do a web-based restore of factory defaults (need proprietary password) and then pushed thru new code. Worked. Tech had no knowledge of email!
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themosta
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Joined: Mar 13, 2005
Posts: 2

PostPosted: Sun Mar 13, 2005 12:39 pm    Post subject: Linksys telephone adapter reset Reply with quote Back to top

Very annoying.

My telephone hasn't been working for over a week, and every time I try to reach customer service I give up after 30-45 minuted of waiting. Well, I got this cryptic email yesterday (I guess they learned not to ask people to reply to email), called back customer service, and waited 55 minutes before they answered. Sadly, I was on speakerphone and they couldn't hear me, and hung up. Aghhh....

So wiht the help of Linksys customer support I reset the adapter, but still no dialtone. Based on these posts I guess Vonage needs to "push a firmware update" (?), but is there any way to ask them to do this without waiting on hold for an hour?

Any advice would be appreciated.





**Please do not respond directly to this message, as it will not be
received. To contact us, please call 1-866-243-4357. **



Dear Valued Customer,



It has come to our attention that your service is not functioning due
to a malfunction with your Linksys Telephone Adapter. Your Linksys
device must be factory reset to restore your service with your device. To
factory reset your Linksys device; please contact Customer Care at
1-Vonage-help (1-866-243-4357).
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