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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
jsmwarrison
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 16, 2005
Posts: 17

PostPosted: Wed Feb 16, 2005 10:45 pm    Post subject: Why is LNP so hard and is an email to the CEO really needed? Reply with quote Back to top

Now that I am into my second month since my LNP was supposedly sent to Qwest I am at a crossroads on how to resolve the issue.

I have gone the official route with three Vonage work orders (#1226173, #1246463 and #1246472) over the past couple of weeks that have gone unresponded. The auto reply was cute when it recommeded I reboot and reply to the email if I needed further help. A reply to the email created another work order number and the same reboot advice. Surprised

I need some recommendations on what to do next. In the meantime my wife is already hesitant of the technology, two of my friends are about to go this route and the office is watching me to see if they should jump.

What I can't do is spend 30 minutes during the day on my phone waiting for Vonage to send me somewhere else or to wait for Qwest to answer my phone call to tell me they don't have my LNP from Vonage. In the meantime I am spending $55/ month to Comcast, $15 to Vonage and $50 to Qwest for the aggravation that only coast me $50 to Qwest 2 months ago, what a deal.

Please help. Thanks.
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LC
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2004
Posts: 76

PostPosted: Thu Feb 17, 2005 8:37 pm    Post subject: Reply with quote Back to top

when i get to work tomorrow, i will look at your tickets and post a status update for you here.

i will also make sure your tickets make their way to the appropriate people.


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jsmwarrison
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 16, 2005
Posts: 17

PostPosted: Fri Feb 18, 2005 10:13 am    Post subject: Reply with quote Back to top

Thanks LC.
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LC
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2004
Posts: 76

PostPosted: Sat Feb 19, 2005 10:04 pm    Post subject: Reply with quote Back to top

check your pm's Very Happy
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Randalllind
Full Forum Member
Full Forum Member


Joined: Feb 21, 2005
Posts: 41

PostPosted: Mon Feb 21, 2005 2:09 pm    Post subject: Reply with quote Back to top

What ticked me off is someone called me telling me MY LOA was recieved and everything was ok then today they told me they were unable to read it.

So I cancel it Vonage makes it so hard Why would they call me saying it is ok then turn around and say it isn't?

Vonage CS really ****. So does BrightHouse Network so I am used to it. I really wish people get their story stright.
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jsmwarrison
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 16, 2005
Posts: 17

PostPosted: Tue Mar 08, 2005 11:13 am    Post subject: Reply with quote Back to top

Thanks for the PM and multiple emails but still no transfer. Monday I will begin my 3rd month of waiting for the LNP. I email numbertransfer@vonage.com every week and always get a prompt and courteous response but still no action.

If LNP is not complete by Monday I'll first email the Vonage CEO wait a day then submit a complaint to the PUC for Qwest and FCC for Vonage. I'll post any results.
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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Tue Mar 08, 2005 12:36 pm    Post subject: Reply with quote Back to top

Quote:

If LNP is not complete by Monday I'll first email the Vonage CEO wait a day then submit a complaint to the PUC for Qwest and FCC for Vonage. I'll post any results.



Not to be mean, but with all the CEO does do you REALLY htink he is going to call your carrier and get the LNP done?

Also, Voip is not regulated by the FCC so you can complain to them all you want.

There are thousands of numbers transferrs that happen each week, what people do not understand is that once you give us your LOA and phone bill THE TRANSFER IS NO LONGER IN VONAGE'S HANDS. THERE IS ABSOLUTELY NOTHING ME, THE CEO, THE PRESIDENT OF THE USA, OR ANYONE CAN DO ABOUT IT. We can keep requesting updates, but thats about it. I must hear "Im going to complain to the CEO, BBB, and FCC about 10x a day.

We will send an update request to the carrier. That's it.
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jsmwarrison
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 16, 2005
Posts: 17

PostPosted: Tue Mar 08, 2005 12:56 pm    Post subject: Reply with quote Back to top

My angle on the CEO is this comment from another forum member:

"I usually "bugged" (mostly via phone) Vonage once every couple of days from Jan 23rd onwards...On Feb 4th (1 month after I sent the LOA), I talked to a CS rep who credited me with 1 month's fee but couldnt provide any update on the status. I ended up sending a letter to dslreports@vonage.com and jeffery.citron@vonage.com. I got a nemail confirming my transfer 15 minutes after I sent an email to the CEO. I ma guessing my transfer had already been approved when I sent the email to the CEO..so dont read too much into it. but I have read on this forum where the Executive Response Team has been most helpful in getting a status update/resolution."

I am all ears to a better course of action, so far all I have heard to just keep waiting.
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