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Bruafekkay Posted:
agreed dingy
anybody, obviously
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Bruafekkay Posted:
agreed drab
individual, large
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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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Had a call from a
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rio
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HildBeft Posted:
You can recollect
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massrman Posted:
The devices are
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different price
margins , please
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Hi these are most
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lauras
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PostPosted: Wed Feb 16, 2005 1:58 pm    Post subject: Setting up Vonage Reply with quote Back to top

I got our phone adapter yesterday and have been trying to set it up all morning. I have a wireless router and cable modem. I connected the cable from the ethernet port on the modem to the ethernet on the adapter. I then connected a cable from the internet port on the adapter to the WAN on the wireless router. Am I doing it wrong? The internet won't work with it and the phone won't work. The power light goes solid pretty quickly on the phone adapter, but the phone light only flashes every now and then. The internet light will be solid but the internet still won't work. This is a LINKSYS RT31P2. Thanks for any help you can give.
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egeller624
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PostPosted: Wed Feb 16, 2005 2:09 pm    Post subject: Reply with quote Back to top

I also have a wireless router along with the Linksys RT31P2. Here's the setup I used and it worked perfectly with no issues:

http://www.vonage.com/help_knowledgeBase_article.php?category=45&article=61

There are also a few other setup ideas on the help page there in case it doesn't work for you. Hope that helps.

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reebok
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PostPosted: Wed Feb 16, 2005 2:25 pm    Post subject: Reply with quote Back to top

that link explains it great, but in case you don't realize it, the reason you can't get anything to work is because you aren't supposed to connect the cable modem to an ethernet port on the adaptor. it should go in the port labeled "Internet" (i.e. wan port). then you go from an ethernet port on the adaptor to the wan port on the wireless router.

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Fletcher
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PostPosted: Wed Feb 16, 2005 2:30 pm    Post subject: Reply with quote Back to top

There are several ways you could arrange your devices, but let me suggest the easiest. If you can get that working, it will be proof that your adapter and Vonage account are working. Then if you want to do something a little more complicated, we can help with that too.

Here's my simple approach.

1. Do not connect the electrical power cord to the RT31P2. Leave it disconnected from power until later.

2. Leave all your other system devices set up exactly as they were before you got the Vonage adapter/router. If you have changed it already, put it back and test your ability to get to the Internet from any computers or laptops on that system. After all that works as before, go to step 3.

3. Connect an ethernet cable from the lone Internet port on the RT31P2 into one of the open ethernet ports on your existing wireless router. Use the best quality cable you have with maximum shielding or the one that came with the RT31P2.

4. Place the RT31P2 as far away from your router as possible. Do not plug in the phone at this point.

5. Connect the power source from the new RT31P2 into a power socket or power strip -- and WAIT at least 5 minutes before doing anything else with the RT31P2 or your phone. When you first power on the unit, it will probably attempt to update its firmware, and you'll see blinking green lights. If you interrupt it at this point, you could damage the RT31P2 -- so be patient and let it sit undisturbed for at least 5 minutes after powering it on. If you see blinking green lights after 5 minutes, give it more time until the lights are sold.

(If possible, plug the RT31P2's power cable into a power source not used by your other devices. Be careful that power cords and cables from all of your devices be kept as separate as possible. If any must cross each other, be sure they cross at a 90 degree angle and are not parallel. Do not wrap cords and cables together with a twister seal or whatever. That might look nice, but it can and probably will cause lots of cross-over interference. )

6. Plug an RJ11 phone cable from your telephone into port #1 on the back of the RT31P2. (Be sure it's port #1. ) (If the phone requires a power cord, plug that into a power source.) Try to make sure that phone cable does not cross any other cables and is not draped across your other devices. If it must cross any cables or wires, keep that at 90 degrees.

7. Check for dialtone on the phone.

That should do it. Under this simple arrangement, you don't need to change any settings or forward ports or anything else.

You can use the ethernet ports on the RT31P2 for other computers and devices, but they will not be on the same local network as those plugged into your wireless router. It is easiest to just not use the ethernet ports on the Vonage adapter unless you are short of open ports on your wireless router.

Let us know how this works.

Fletcher
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lauras
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PostPosted: Wed Feb 16, 2005 2:45 pm    Post subject: Reply with quote Back to top

Ok, I do have the internet working through the phone adapter now. Is the phone light supposed to be on if the phone is ready? The phone still has no dial tone and the lights for both phone 1 and phone 2 just come on briefly every now and then. Nothing is plugged into phone 2. Thanks for all the help to get me this far!
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reebok
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PostPosted: Wed Feb 16, 2005 2:49 pm    Post subject: Reply with quote Back to top

it should be on yes. go to http://192.168.15.1 (password: admin) and see what it says under Status. it may be downloading a firmware update or something.
also, go to a command prompt and type in: tftp tftp.vonage.net get test
see what that gives you.

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Fletcher
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PostPosted: Wed Feb 16, 2005 2:52 pm    Post subject: Reply with quote Back to top

lauras wrote:
Ok, I do have the internet working through the phone adapter now. Is the phone light supposed to be on if the phone is ready? The phone still has no dial tone and the lights for both phone 1 and phone 2 just come on briefly every now and then. Nothing is plugged into phone 2. Thanks for all the help to get me this far!


Laura,

I assume you are following the other advice to put your RT31P2 before your wireless router. (That's the opposite order of what I recommended, but that will work. )

Anyway, if you did not read my instructions because you are using a different approach at least look at step #5 in my instructions. If you interrupt the device while it is doing a firmware update, you may fry it!

Tell us which arrangement you are using now, and we'll all try to help. There are advantages and disadvantages to each. The major advantage of putting the RT31P2 in front of your wireless router is that you will be able to use QoS to give priority to your phone over computers and other devices. If you have a lot of bandwidth and/or do not use bandwidth-intensive programs while on the phone, you don't need to bother with QoS. I have a high bandwidth connection and have never needed QoS even when downloading large files on my computers while on a call.

Fletcher
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lauras
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PostPosted: Wed Feb 16, 2005 3:04 pm    Post subject: Reply with quote Back to top

reebok wrote:
it should be on yes. go to http://192.168.15.1 (password: admin) and see what it says under Status. it may be downloading a firmware update or something.
also, go to a command prompt and type in: tftp tftp.vonage.net get test
see what that gives you.


I guess I'm blind but I don't see "status" anywhere on the page. Here is what it says:

MTU: Disable is checked
Local IP Address: 192.168.15.1
Subnet Mask: 255.255.255.0
Local DHCP Server: Enable
Start IP Address: 192.168.15.100
Number of Address: 50
DHCP Address Range: 192.168.15.100 to 192.168.15.149
The rest all has 0s.

The second test said transfer successful.
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reebok
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PostPosted: Wed Feb 16, 2005 3:07 pm    Post subject: Reply with quote Back to top

it's at the top and looks like this (you were under Setup)
Setup Security Voice Applications & Gaming Administration Status

what did the first test say? did you only run it twice?

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Martlet
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PostPosted: Wed Feb 16, 2005 3:08 pm    Post subject: Reply with quote Back to top

lauras wrote:
reebok wrote:
it should be on yes. go to http://192.168.15.1 (password: admin) and see what it says under Status. it may be downloading a firmware update or something.
also, go to a command prompt and type in: tftp tftp.vonage.net get test
see what that gives you.


I guess I'm blind but I don't see "status" anywhere on the page. Here is what it says:

MTU: Disable is checked
Local IP Address: 192.168.15.1
Subnet Mask: 255.255.255.0
Local DHCP Server: Enable
Start IP Address: 192.168.15.100
Number of Address: 50
DHCP Address Range: 192.168.15.100 to 192.168.15.149
The rest all has 0s.

The second test said transfer successful.


Status is one of the tabs above that screen
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