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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
YAK
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 15, 2005
Posts: 17
Location: Connecticut

PostPosted: Tue Feb 15, 2005 9:11 am    Post subject: SBC Portability Reply with quote Back to top

Curious how long others have waited for SBC number portability. My letter was transferred to SBC on Jan 16th. I had a tentative switchover date of Feb 15th, which I found out yesterday was not going to happen and was pushed back to a date I was not given.

How long have others waited?
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sbmlat
Full Forum Member
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Joined: Jan 10, 2005
Posts: 69

PostPosted: Tue Feb 15, 2005 2:26 pm    Post subject: Reply with quote Back to top

Today I completed 20 business days of waiting for my LNP from SBC. So far no mail or any update from Vonage.

Today I tried to call the Vonage LNP dept. but the phone just rang for awhile later the automatic message came up saying 'try the call later' Eek
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pankej2000
Vonage Forum Senior
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Joined: Feb 01, 2005
Posts: 93

PostPosted: Tue Feb 15, 2005 4:47 pm    Post subject: Reply with quote Back to top

Just Keep calling to 866-496-6359

You will get your answer.

Call everyday
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YAK
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 15, 2005
Posts: 17
Location: Connecticut

PostPosted: Mon Feb 21, 2005 3:56 pm    Post subject: Update on SBC LNP Reply with quote Back to top

After several calls and one e-mail, my number has yet to be ported. When speaking with Vonage LNP, they had an initial date of February 15th at 10AM for my transfer to begin. A call on Friday revealed this never occurred and no new date was given.

I was told to call back today for updated information. I'm growing a bit tired of having to call repeatedly for something that should be automated and extremely easy to accomplish.

Besides calling, what other approach should I be taking?
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dc88228
New Forum Member
New Forum Member


Joined: Feb 21, 2005
Posts: 8
Location: Bit Bucket

PostPosted: Mon Feb 21, 2005 11:24 pm    Post subject: Reply with quote Back to top

I laugh at your 20 business days. I'm up to 32 business days, no update since I called last week to open yet another ticket. This company is not going to last if it continues to lie/not-communicate with its customers. I'm befuddled as to why it only took Time Warner 10 working days. I work in tech support myself, some of it requires telco interaction. From what I can surmise, Vonage either does not / has not set up a good liasion with SBC.
They keep giving us the runaround with "the LOA has been submitted..." Like SBC is going to just do it without some direct prodding. I just sent a PM to ssantana and in it, I told him to warn the LNP department that if I did not hear from them with an acceptable update, I would start cc'ing the CEO on any further emails. Hopefully, that will clue them in that this stuff is kind of important, especially considering that it is their business...

_________________
Of course you get a second month free, there's no way you're going to get your numbered transferred in less than one month....
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rolands
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 15, 2005
Posts: 87

PostPosted: Mon Feb 21, 2005 11:28 pm    Post subject: Reply with quote Back to top

I have SBC in Indiana. I am currently on 21 business days. I will wait a few more days until I start calling Vonage LNP number.

A friend of mine -- also an Indiana SBC user -- tried to transfer 2 numbers in November. One took about 2 months, and the other has yet to transfer.

What is up with SBC? Very disappointing.
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karrun
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 23, 2005
Posts: 12

PostPosted: Wed Feb 23, 2005 4:09 pm    Post subject: Reply with quote Back to top

Been waiting since Jan. 11. I wish I knew who to be mad at, Vonage, SBC or some third party company who's sitting on their a**?
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JohnnyMac
New Forum Member
New Forum Member


Joined: Feb 23, 2005
Posts: 5

PostPosted: Wed Feb 23, 2005 5:43 pm    Post subject: Reply with quote Back to top

You can take a look at my experience of the past couple of days with SBC and Vonage in Pasadena at this link.

http://www.vonage-forum.com/ftopic3628.html

_________________
John
Altadena, CA
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YAK
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 15, 2005
Posts: 17
Location: Connecticut

PostPosted: Sun Feb 27, 2005 2:34 pm    Post subject: Reply with quote Back to top

Bump it up
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YAK
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 15, 2005
Posts: 17
Location: Connecticut

PostPosted: Wed Mar 02, 2005 11:20 am    Post subject: New transfer date given Reply with quote Back to top

Good news...I think. I've been given a new date of March 3rd. It took several calls and a threat to call my state's attorney general's office. Now I'll play the waiting game and see if it happens on the 3rd.
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