Vonage issue

Posts: 2 · New Forum Member Joined: Feb 14, 2005 Posts: 2

I have been having a ongoing issue of calling my Vonage line from my cingular cell and now my work phone started as well.

At first I would call and it would say "user not accpeting calls"...then it went to a disconnect tone like you dialed a disconnected number and hung up. Today I got a busy signal and the tone....my wife was never on the phone again.

Vonage has been doing tests because I see them on the caller id but I have had no contact after countless emails with the same ticket # updating them.

Someone told me there are some Vonage techs that work here. If so I would love to find out the status of what's going on. I refuse to sit on hold for 30+ minutes.

Please PM me for the ticket #.

Posts: 227 · Vonage Forum Master Joined: Dec 10, 2004 Posts: 227

You can also PM them (may get you a faster response). Try ssantana or vonagebest.

Posts: 2 · New Forum Member Joined: Feb 14, 2005 Posts: 2

Thanks didn't see who they where that's why I did a general post.

Posts: 43

My parents tried to call me today and they said that they couldn't dial my Vonage number from their cell phone, but my landline (in the same area code) went through no problem. Am I being paranoid or is Cingular being anti-competitive by selectively not dialing Vonage numbers?

Posts: 492 · Posted: Fri May 06, 2005 5:01 pm Post subject:

Is this a system wide problem or is it local? I haven't had any problems such as you describe (and I don't want them). My systems have been working fine without a hitch! It would help if you guys added some info to your displayed profile, but it's your business nevertheless.

Mike