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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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revrob
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PostPosted: Thu May 22, 2014 4:45 pm    Post subject: Witholding Caller ID from display and the BT 1471 service Reply with quote Back to top

I've only just signed up for Vonage service a couple of days ago and set up the kit yesterday. I am using it as a second phone number for outgoing calls only to help separate work and home calls.
Using a BTBroadband line, and Vonage monthly Home service, inclusive calls, £60/year.

My question: Is it possible for a Vonage call to another number (eg: my BT landline) to both withold Caller ID display AND to hide its number from the recipient's landline 1471 service?

I've been given a variety of star codes to try, and the only thing I can get to work so far, is *67 which achieves what I want, but only on a "per call" basis.

I can't get the *08 code to do anything - I was told it would achieve this on a "per line" basis, and that I could restore the CallerID display for the recipient using *06 - I haven't been able to try the *06 yet, as I haven't got the *08 to work!

When I dial the star codes on their own I just get a two-tone "engaged" tone. If I dial *67 followed immediately by the number then that works fine. The *123 Voicemail star code also works fine and I get the "enter your PIN" message.

Support are working on this - but the best I have been able to do is on a "per call" basis using *67. I've tested it by ringing my BT landline, and the CallerID display on the landline shows "unavailable" (good) and if I use the landline after the call to ring 1471, it says number witheld (good). If I don't use the "per call" star code *67, then the number is unavailable on the recipients Caller ID but it IS available by ringing 1471 (BT line).

Has anyone on a UK service been able to achieve this level of withold (both CallerID AND witheld from 1471 service) on a "per line" basis?

Is there a knack to dialing these stand alone star codes like *08?

My support issue has been escalated but I thought I'd try here.
Many thanks.
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Whitmarsh
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PostPosted: Sun Oct 26, 2014 12:04 am    Post subject: Response re: withholding caller's ID from 1471 etc Reply with quote Back to top

The 'Vonage box' is a Grandstream HT-701 ATA. If you download its Used Guide, you will find a list of all the * codes available; *06 and *08 are not listed, so I don't know where the support people got them from. It looks to me that *30 and *31 might do what you want.
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revrob
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PostPosted: Mon Dec 01, 2014 7:01 am    Post subject: Reply with quote Back to top

Thanks for the userguide info and the new codes - unfortunately the result is the same as using all the other star codes on their own - an engaged tone and no result. Do Vonage do customer service? This forum seems to be fairly dead.
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Whitmarsh
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PostPosted: Mon Dec 01, 2014 7:30 am    Post subject: Reply with quote Back to top

*30 is supposed to block caller-id for all subsequent calls; if *67 does it for one call, I would have thought *30 would do it for all. However,
Vonage seems not to support *30 (see https://support.vonage.co.uk/app/answers/detail/a_id/543/kw/block%20caller%20id). Perhaps the older Vonage box did not support it, though the newer one does. How many phone ports has your Vonage box - the older one has 2, the newer 1?

You said originally 'Support is working on this'; do you mean Vonage support - I ask because you now ask whether Vonage does customer service. It does but my experience is not good - the people often don't really understand what you ask and give bland answers.
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revrob
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PostPosted: Thu Dec 11, 2014 4:43 pm    Post subject: Reply with quote Back to top

Whitmarsh wrote:
*30 is supposed to block caller-id for all subsequent calls; if *67 does it for one call, I would have thought *30 would do it for all. However,
Vonage seems not to support *30 (see https://support.vonage.co.uk/app/answers/detail/a_id/543/kw/block%20caller%20id). Perhaps the older Vonage box did not support it, though the newer one does. How many phone ports has your Vonage box - the older one has 2, the newer 1?

You said originally 'Support is working on this'; do you mean Vonage support - I ask because you now ask whether Vonage does customer service. It does but my experience is not good - the people often don't really understand what you ask and give bland answers.


I never heard from them again. Seems like boilerplate answers only and then that's it - you're on your own.
The user info and the advice simply does not relate to my hardware - most of the star codes that aren't "per call" just don't work, pure and simple- you use them and you get that engaged tone afterwards. Whereas the "per call" ones do seem to work. - it sounds to me as if no one has bothered to rewrite the info for Vonage customers using that hardware - maybe Vonage don't allow reconfiguration at all. I shall certainly be looking around for alternatives to Vonage in future because the basic customer service is so poor. Sales was very efficient of course.

As for number of ports, its a grandstream ht701, one blue internet port on the back, one power socket, one phone socket.

I tried to login to the box but could only get in as a user, and couldn't achieve anything at all.
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Whitmarsh
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PostPosted: Wed Dec 17, 2014 10:58 am    Post subject: Reply with quote Back to top

Yes, boiler-plate answers they usually are, though I did get one sensible answer recently - from someone who then blotted his copy-book by giving a nonsense answer to another question!

I had forgotten that you mentioned *08 and 06 but came across them on a US site the other day; they do work for me. If you dial either, you get a voice saying it will check the status of the caller-id function (though they call it 'caller name display') and the telling you to dial 1 to disable/enable it. So I don't know why it doesn't work for you.

As regards the other star codes, I find that *77 to block anonymous calls works; the caller gets a message to say that you don't accept them. Avoids the nuisance calls from withheld numbers. I haven't tried any of the others (they are all in the HT-701 user guide that you can download).

You're right that the website info has not been updated for the 701, though I did find one reference recently; certainly, the service people seem not to know anything about it. I wonder whether it is not yet used in the USA.

Logging into the HT-701: I assume you put its IP address into a browser and arrived at the login window; did you the enter the password (123)? That takes you to the Status window; if you click Basic Settings at the top, you can see some config options but they aren't of any use really.

Do you know that, if you have a phone that supports it, you can have the time set (and therefore kept accurate and changed in March and October) by the Vonage system?

I am perfectly happy with the system's operation now that I have got a few things straightened out but, like you, I wish their service were better. So many of these firms have outsourced their service to India, for example, and the people often don't understand the question you ask and give soft, often meaningless and sometimes wrong answers. If you find a better firm, put the info here - but, of course, you can't tell what the service will be like until you've signed up!
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