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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

Sticking with Vonage or Ditching Vonage
Sticking
87%
 87%  [ 41 ]
Ditching
12%
 12%  [ 6 ]
Total Votes : 47

Author Message
Cowest
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 06, 2003
Posts: 29
Location: USA

PostPosted: Thu Sep 04, 2003 6:15 pm    Post subject: Reply with quote Back to top

I do not recall the last time I had any of the symptoms your having I have had missed calls until I either forwarded my ports or put the ata in my DMZ.

The customer/technical support hold time is disturbing. I am not trying to make up for Vonage’s hold’s time’s but with the current worms/viruses on the internet I would not be surprised if the customer/technical support calls have not tripled in volume. I know for my internet-based company that our call volume triples during the recent internet worms/viruses


I am defiantly sticking with Vonage.

Qwest phone bill
Averaged $400-500 a month (I make many long distance calls) and I had two lines one for fax.

My last Vonage bill
International Calls for 1-(xxx)-xxx-xxxx (07/09-08/08) $10.18
Overage Calls for 1-(xxx)-xxx-xxxx (07/09-08/08) $0.00
Unlimited Local/Regional Plus Plan for 1-(xxx)-xxx-xxxx (08/09-09/08) $39.99
Basic Residential FAX Plan for 1-(xxx)-xxx-xxxx (08/09-09/08) $9.99
Virtual Phone Number for 1-(xxx)-xxx-xxxx (08/09-09/08) $4.99
Sales Tax: $0.00
FET Tax: $1.32
Total Amount: $66.47


I figure I have saved about $4,800 in the past year.
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PostPosted: Thu Sep 04, 2003 6:28 pm    Post subject: Reply with quote Back to top

Sticking with Vonage or Ditching Vonage
Sticking
94% [ 17 ]
Ditching
5% [ 1 ]

Total Votes : 18


17 yes's & 1 no that is good enough for me!
Bill
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 06, 2003
Posts: 21
Location: Chicago

PostPosted: Sat Sep 20, 2003 12:01 pm    Post subject: Considering Ditching Reply with quote Back to top

I was just about to add a FAX line when this latest rate "reduction" notice came out. I am so glad I didn't! Vonage is really starting to behave like a phone company now.

Could it be they hired some executives from Armstrong & Two Temps?
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NoVA1
Full Forum Member
Full Forum Member


Joined: Jul 30, 2003
Posts: 40
Location: Northern Virginia (DC Metro Area)

PostPosted: Sun Sep 21, 2003 4:53 pm    Post subject: Reply with quote Back to top

What Shocked

ATAs have to be returned "in the original carton w/ barcodes" to escape the disconnect fee?

I don't recall reading that part in Vonage's terms of service.
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Cam_
Full Forum Member
Full Forum Member


Joined: May 01, 2003
Posts: 54

PostPosted: Tue Sep 30, 2003 11:55 am    Post subject: Reply with quote Back to top

NoVA1 wrote:
What Shocked

ATAs have to be returned "in the original carton w/ barcodes" to escape the disconnect fee?

I don't recall reading that part in Vonage's terms of service.

Until just recently EVERYONE had to pay the disconnect fee. Returning the ATA in original packagiung is an improvement over that.

Incidentally, I am still sticking. Smile

(Still waiting for 405 area code, though.)
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PostPosted: Tue Oct 21, 2003 5:44 am    Post subject: What about this offer that Vonage did not pass on to cust. Reply with quote Back to top

Dear Friend,

We've lowered our prices!

The coupon for a FREE month of service we previously sent to you is still valid and there's never been a better time to sign up. Our Premium Unlimited Plan has been reduced to only $34.99 per month and the Unlimited Local/Regional Calling Plan has been reduced to only $24.99 per month.

Sign up and see what you've been missing! Your coupon link is below.
Guest






PostPosted: Tue Oct 21, 2003 6:17 am    Post subject: Re: What about this offer that Vonage did not pass on to cus Reply with quote Back to top

Anonymous wrote:
Dear Friend,

We've lowered our prices!

The coupon for a FREE month of service we previously sent to you is still valid and there's never been a better time to sign up. Our Premium Unlimited Plan has been reduced to only $34.99 per month and the Unlimited Local/Regional Calling Plan has been reduced to only $24.99 per month.

Sign up and see what you've been missing! Your coupon link is below.


That's all nice and fine, but I never received a coupon for a free months service AND no one ever mentioned that the rate was going down.

This appears to be for NEW sales as opposed to existing customers. Thanks for nothing there dude!
dg
Vonage Forum Junior
Vonage Forum Junior


Joined: 1058042074
Posts: 38
Location: Springdale, Arkansas

PostPosted: Tue Oct 21, 2003 8:29 am    Post subject: Reply with quote Back to top

Look at the bottom of this page...

_________________
Service to 479! Hooray!
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PostPosted: Sun Nov 23, 2003 10:14 am    Post subject: Dump em - haven't fixed quality issues for a month Reply with quote Back to top

Vonage is cheap only if you can use it. if you cannot converse, having a tel# is pointless, even if they give it to you for free (yup, better use yahoo's free audio conference, it's chaeper and provides better quality!)
Durp
Full Forum Member
Full Forum Member


Joined: Nov 20, 2003
Posts: 41
Location: Houston, TX

PostPosted: Sun Nov 23, 2003 5:30 pm    Post subject: Reply with quote Back to top

I have had Vonage a little over a month now and am very happy. No dumped calls, strange sounding voices, or missed calles. The number transfer is taking a little longer that I thought and I am paying 2 phone bills, but Vonage is really going to save me money. Small biz line with fax and metro Houston number with toll free service $119.00/mth base(SBC), Vonage with same service ~$45.00/mth including all LD Razz
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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