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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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nitinsood
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Joined: Aug 25, 2003
Posts: 6

PostPosted: Sun Aug 24, 2003 9:18 pm    Post subject: N dial tone... Reply with quote Back to top

This has happend to me about three times in the last few days...
1. I am connected to the internet.
2. The phone spells out an IP when I use 80#
3. But there is no dial tone.
4. If I call my number from my cellphone, it goes to Vonage voicemail directly.
5. I tried <my CTA IP>/refresh from my browser and it says "ok".

Tried calling customer service 5 times, waited about 10-12 minutes each time and then got the machine. No one is returning calls and I am not sure if I can rely on the Vonage service anymore.

By the way after about 4-6 hours, the dial tone comes back on it's own. Anybody has any clue as to what is happening.

Thanks in advance.
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon Aug 25, 2003 12:12 am    Post subject: Reply with quote Back to top

I think it has less to do about Vonage and more to do with the Sobig virus and how your ISP is handling it.
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nitinsood
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Joined: Aug 25, 2003
Posts: 6

PostPosted: Mon Aug 25, 2003 6:43 pm    Post subject: Reply with quote Back to top

Well... got a phone call from Vonage customer service today afternoon (a rare event!). They admitted that they were having "some hardware issues" last evening and said that the outage was a result of that. They would not comment on the previous occurrences of this problem.

Regarding the SOBIG virus... I guess that's a possibility, my ISP is Time Warner Cable/RoadRunner in NY Capital District. I have not experienced any problems with my ISP mail though.

As long as the outage does not happen again, I am happy. But the customer service at Vonage leaves a LOT to be desired... no doubt about that!
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Ldawson
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PostPosted: Tue Aug 26, 2003 7:02 pm    Post subject: No Service Reply with quote Back to top

I don't mind technical difficulties, but I would like to be informed on the web site of such occurences. This does not make me a real happy customer right now.

Just want information, not a dead dial tone and an indifferent service department!
instantnet
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 29, 2003
Posts: 17

PostPosted: Fri Aug 29, 2003 3:52 pm    Post subject: Reply with quote Back to top

They need to have a section on their dashboard to see current ooutages..
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Cw
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PostPosted: Fri Nov 28, 2003 3:54 pm    Post subject: No Dial tone Reply with quote Back to top

I can not hold on to dial tone for more than 3 hours at a time. I have to reset my Ethernet router to get it back again.

I called customer service 5 times - got through twice after over 15 minutes. They advised me to modify the configuration on my ehternet router to allow port forwarding and set up my ATA on the DMZ.

They claim there is a keepalive message that might be blocked using a firewall or NAT router. I have completely opened up the router for the ATA and still not different.

Good concept - bad implementation.

Additionally - about every 3 phone calls that go over 3 minutes, I get dead air or one way voice.

If it doesnt last more than 5 seconds I will put up with it, however - not sure I will much longer.

- on the fence
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