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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
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Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

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Topic:
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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nitinsood
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Joined: Aug 25, 2003
Posts: 6

PostPosted: Sun Aug 24, 2003 9:18 pm    Post subject: N dial tone... Reply with quote Back to top

This has happend to me about three times in the last few days...
1. I am connected to the internet.
2. The phone spells out an IP when I use 80#
3. But there is no dial tone.
4. If I call my number from my cellphone, it goes to Vonage voicemail directly.
5. I tried <my CTA IP>/refresh from my browser and it says "ok".

Tried calling customer service 5 times, waited about 10-12 minutes each time and then got the machine. No one is returning calls and I am not sure if I can rely on the Vonage service anymore.

By the way after about 4-6 hours, the dial tone comes back on it's own. Anybody has any clue as to what is happening.

Thanks in advance.
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dconnor
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Mon Aug 25, 2003 12:12 am    Post subject: Reply with quote Back to top

I think it has less to do about Vonage and more to do with the Sobig virus and how your ISP is handling it.
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nitinsood
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Joined: Aug 25, 2003
Posts: 6

PostPosted: Mon Aug 25, 2003 6:43 pm    Post subject: Reply with quote Back to top

Well... got a phone call from Vonage customer service today afternoon (a rare event!). They admitted that they were having "some hardware issues" last evening and said that the outage was a result of that. They would not comment on the previous occurrences of this problem.

Regarding the SOBIG virus... I guess that's a possibility, my ISP is Time Warner Cable/RoadRunner in NY Capital District. I have not experienced any problems with my ISP mail though.

As long as the outage does not happen again, I am happy. But the customer service at Vonage leaves a LOT to be desired... no doubt about that!
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Ldawson
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PostPosted: Tue Aug 26, 2003 7:02 pm    Post subject: No Service Reply with quote Back to top

I don't mind technical difficulties, but I would like to be informed on the web site of such occurences. This does not make me a real happy customer right now.

Just want information, not a dead dial tone and an indifferent service department!
instantnet
Vonage Forum Associate
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Joined: Aug 29, 2003
Posts: 17

PostPosted: Fri Aug 29, 2003 3:52 pm    Post subject: Reply with quote Back to top

They need to have a section on their dashboard to see current ooutages..
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Cw
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PostPosted: Fri Nov 28, 2003 3:54 pm    Post subject: No Dial tone Reply with quote Back to top

I can not hold on to dial tone for more than 3 hours at a time. I have to reset my Ethernet router to get it back again.

I called customer service 5 times - got through twice after over 15 minutes. They advised me to modify the configuration on my ehternet router to allow port forwarding and set up my ATA on the DMZ.

They claim there is a keepalive message that might be blocked using a firewall or NAT router. I have completely opened up the router for the ATA and still not different.

Good concept - bad implementation.

Additionally - about every 3 phone calls that go over 3 minutes, I get dead air or one way voice.

If it doesnt last more than 5 seconds I will put up with it, however - not sure I will much longer.

- on the fence
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