Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Aprulse Posted:
bonjour tout
l'humanité je
voudrais des aides
pour blanchir les
dents.
...

In The Forum:
Vonage
Topic:
couronne dentaire tarif
On May 29, 2017 at 11:37:20

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
kkickert
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 09, 2005
Posts: 10
Location: Franklin, TN

PostPosted: Sun Feb 13, 2005 6:19 pm    Post subject: Set up issues - Can call out, but not in Reply with quote Back to top

We are having a few difficulties with the setup - I can call out on my Siemens 8825 base - both line one and line two. When I call line 1 from my line 2 it rings in fine - both ways.

When I call either line from my cell phone - it sounds like it is ringing, but the no ring comes into the base.

We also couldn't get the other phones to work. When I plug a line direct from the wall jack to the linksys box I don't get a dial tone at all.

Any thoughts would be appreciated. I am trying to convince my husband that this is a great thing, he is questioning my rationale at this point.
Kathy
View user's profile Send private message Visit poster's website
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Feb 13, 2005 6:30 pm    Post subject: Reply with quote Back to top

are both of these new, Vonage assigned numbers? can you try with a different phone?
also, have you disconnected your phone line at the box (nid I think)?

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
Fletcher
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Sun Feb 13, 2005 6:31 pm    Post subject: Re: Set up issues - Can call out, but not in Reply with quote Back to top

kkickert wrote:
When I plug a line direct from the wall jack to the linksys box I don't get a dial tone at all.


Kathy,

I can't give you much help right now, but be careful about connecting your Linksys adapter to the wall jack. The wall jack may be carrying current from the POTS (plain old telephone) line and could damage the adapter. This may be true even if you phone service has been cancelled.

Before connecting the adapter to the housewiring, you need to do some simple wiring changes that are explained in several topics on this forum.

You may already know this, but I wouldn't want you to damage your adapter.

Fletcher
View user's profile Send private message
kkickert
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 09, 2005
Posts: 10
Location: Franklin, TN

PostPosted: Sun Feb 13, 2005 6:34 pm    Post subject: Reply with quote Back to top

We did disconnect the wires at the box. The lines were all dead before we connected them to the linksys box. What am I missing here?

We are transporting our old numbers to Vonnage - this is still in process. Is that the problem?
View user's profile Send private message Visit poster's website
Martlet
Vonage Forum Master
Vonage Forum Master


Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Sun Feb 13, 2005 6:37 pm    Post subject: Reply with quote Back to top

If your numbers are still with your previous carrier, they won't ring on your Vonage phone until the port has been completed. This could take several months from the time you submit the paperwork.

You can get a number from Vonage to receive calls in the meantime, and if your previous carrier has call forwarding, then you may be able to forward your old number to your new number until.
View user's profile Send private message ICQ Number
Fletcher
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Sun Feb 13, 2005 6:45 pm    Post subject: Reply with quote Back to top

I'm glad you knew to disconnect the telco lines first.

I think Martlet has diagnosed your problem accurately. The reason you could call from line one to line two using your previous phone number is that Vonage already has entered the number in their tables, even though it has not been transferred. Since both of your lines are on Vonage, Vonage knows where to route your old number. Calls from outside don't know where to route your old number yet -- which is why you couldn't get through on your cell phone.

As Martlet said, LNP is a long process for most folks. We have seen a couple of posts here bragging about 8-day transfers, but most take two to three months -- and one guy posted here yesterday saying he submitted his LNP request in May 2004 and is still waiting.

Martlet's suggestion of forwarding your old number to your temporary Vonage number is the solution for recieving calls -- but when you call out, your caller ID will probably show your temporary Vonage number.

Fletcher
View user's profile Send private message
kkickert
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 09, 2005
Posts: 10
Location: Franklin, TN

PostPosted: Sun Feb 13, 2005 7:16 pm    Post subject: Reply with quote Back to top

So, should I reconnect my lines or leave it as is and wait...
View user's profile Send private message Visit poster's website
Fletcher
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Sun Feb 13, 2005 7:23 pm    Post subject: Reply with quote Back to top

kkickert wrote:
So, should I reconnect my lines or leave it as is and wait...


Kathy,

Help us understand where you are in the process.

1. I assume you have signed up with Vonage for two lines of service and requested that two previous landline phone numbers be transferred (ported) to Vonage. Correct?

2. I also assume you have not yet cancelled your two previous landline accounts. If you have, then the numbers are gone and cannot be ported. You are not supposed to cancel landline service yourself, as that happens automatically when the LNP is completed. (Unfortunately, you have to continue paying for old service in the meantime.) Is this all correct?

3. Did you say you have disconnected your house wiring from the outside, so that your old landline service is no longer coming into your house? If so, I think you will have a problem. With most phone companies the only way to forward a phone number is from a phone connected to a line on that number. If you want to follow the advice I offered above based on what Martlet said, you will need to have a phone connected to your old landline service numbers to set up unconditional call forwarding to your new temporary Vonage numbers. Do I have all this right?

OK, that's enough to get the conversation started.

Fletcher
View user's profile Send private message
mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sun Feb 13, 2005 7:39 pm    Post subject: Reply with quote Back to top

Have you checked out this article?

http://www.vonage.com/help_knowledgeBase_article.php?article=265&category=47

If you have a Vonage phone number you can verify it by looking in the Status section of the Web-Based Utility.
View user's profile Send private message Send e-mail
kkickert
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 09, 2005
Posts: 10
Location: Franklin, TN

PostPosted: Sun Feb 13, 2005 7:59 pm    Post subject: Reply with quote Back to top

Fletcher - I have requested 2 lines - one residentual - one business - I did not cancel my lines with the previous companies. I DID disconnect them from the lines. I realized the same as you that I can't forward unless I can connect at least with one of the companies. So, we just reconnected the lines (disconnected the linksys boxes) so now I am back to where I started.

SO,,,,,do I just leave everything as is - not connected to Vonage until lines are ported and then reconnect things at that time? I thought this process took about 20 days - if it is months does that mean that I pay two bills for an undetermined amount of time?
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New GeorgeJex
New Today 0
Yesterday 7
Total 100674

Who Is On Site
Visitors 162
Members 0
Total 162


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.91
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.58 Seconds and 252 Pages In The Last 60 Seconds
The Vonage VoIP Forum