Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
NoMorePOTS
New Forum Member
New Forum Member


Joined: Feb 13, 2005
Posts: 6

PostPosted: Sun Feb 13, 2005 2:00 pm    Post subject: Going down the drain? Reply with quote Back to top

I don't remember exactly when I first got Vonage, but it was at least a year ago. It worked perfectly out of the box, and has exceeded my expectations ever since then. Until recently, that is.

I am in Orlando, Fl (in case it matters) and noticed problems starting a few weeks ago. Usually in the mornings I would have various problems, including long ring times ending in a fast busy signal, call drops 30 seconds into the call, and the popular "I can hear them but they cant hear me" problem.

I work in the IT industry and am generally pretty tolerant of these things since I know how technology can be, so I just shrugged these problem off and figured they would go away by themselves. Now that a few days has stretched into a few weeks, I am getting worried.

I continue to have service issues. Many of my friends in the area who I talked into Vonage are also complaining about the same types of trouble. Just this morning I took a call from a friend of mine whom I had setup Vonage for about poor service. He was calling me from his Vonage line and was dropped 30 seconds into the call. He called back, twice, with the same results. My boss (whom I also refereed to Vonage) got fed up this week and canceled. I'm sure many of my other referrals are about to follow suit...

I'm not posting this to complain, but rather in the hope that somebody here has some *real* answers as to what is going on and when it will be fixed. And I don't mean the standard company line of "Customer service is our number 1 priority and we are always working to improve blah blah blah"; I mean genuine answers. Also, please don't imply that it may be my setup or my ISP since many of my friends with the same issues have different providers, including DSL and 2 different cable companies, and different types of ATA devices. The problems we are having are clearly with Vonage itself.

Like I said, since Vonage had previously worked so well for me for so long, I am inclined to wait these problems out as long as I can see some kind of light at the end of the tunnel. However I cannot simply sit tight on a sinking ship if that is where this company is headed. Sorry for the long rant. Any advice or information from anybody that is really "in the know" would be greatly appreciated.
View user's profile Send private message
jlsoaz
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 04, 2005
Posts: 28

PostPosted: Tue Feb 15, 2005 3:31 am    Post subject: Re: Going down the drain? Reply with quote Back to top

Quote:

I continue to have service issues. Many of my friends in the area who I talked into Vonage are also complaining about the same types of trouble. Just this morning I took a call from a friend of mine whom I had setup Vonage for about poor service. He was calling me from his Vonage line and was dropped 30 seconds into the call. He called back, twice, with the same results. My boss (whom I also refereed to Vonage) got fed up this week and canceled. I'm sure many of my other referrals are about to follow suit...


I wonder that we don't see a response to your inquiry. I have a relative in Orlando who is looking into Voip, and I was able to refer this thread to him. It will be interesting to see if you are able to report to us what happens.[/quote]
View user's profile Send private message
bbtrumpetguy
Vonage Forum Master
Vonage Forum Master


Joined: Dec 10, 2004
Posts: 227

PostPosted: Tue Feb 15, 2005 6:54 am    Post subject: Re: Going down the drain? Reply with quote Back to top

NoMorePOTS wrote:

Also, please don't imply that it may be my setup or my ISP since many of my friends with the same issues have different providers, including DSL and 2 different cable companies, and different types of ATA devices. The problems we are having are clearly with Vonage itself.

Not meaning this to be rude but it appears then, that you all ready found your answer! Smile
View user's profile Send private message
BigDenMD
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 30, 2004
Posts: 22
Location: Maryland

PostPosted: Tue Feb 15, 2005 12:25 pm    Post subject: Reply with quote Back to top

You've had Vonage for about a year and just in last couple of days joined forum and two posts have been negative. Things that make you go 'hmmmm'!
View user's profile Send private message
Martlet
Vonage Forum Master
Vonage Forum Master


Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Tue Feb 15, 2005 12:27 pm    Post subject: Reply with quote Back to top

BigDenMD wrote:
You've had Vonage for about a year and just in last couple of days joined forum and two posts have been negative. Things that make you go 'hmmmm'!


But in his defense, the average user probably doesn't go looking until they actually have a problem.
View user's profile Send private message ICQ Number
BigDenMD
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 30, 2004
Posts: 22
Location: Maryland

PostPosted: Tue Feb 15, 2005 12:35 pm    Post subject: Reply with quote Back to top

That is true. Though recently there have been incidents similar to this. I found the forum when I was looking into getting Vonage.
View user's profile Send private message
otaku
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Tue Feb 15, 2005 12:59 pm    Post subject: Reply with quote Back to top

I also live in Orlando. No problems whatsoever with my Vonage service. I'm using Brighthouse cable Smile But it also worked well with Sprint DSL.

_________________
--
Josh Hope
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger
Martlet
Vonage Forum Master
Vonage Forum Master


Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Tue Feb 15, 2005 1:07 pm    Post subject: Reply with quote Back to top

BigDenMD wrote:
That is true. Though recently there have been incidents similar to this. I found the forum when I was looking into getting Vonage.


Yeah. It's probably a mix. I found the forum when I was so frustrated I just wanted to complain somewhere.
View user's profile Send private message ICQ Number
NoMorePOTS
New Forum Member
New Forum Member


Joined: Feb 13, 2005
Posts: 6

PostPosted: Tue Feb 15, 2005 1:19 pm    Post subject: Reply with quote Back to top

To BigDenMD: You don't really think I am some kind secret agent for the competition, do you? Let me clear this up for anyone who is interested - I am a real live person. I work for InTek Computers in Orlando, Fl. There are 2 other real, live people here who also have Vonage, and 1 person who had them until about a week ago. Anybody who doesn't think I am who I say feel free to stop by and see.

bbtrumpetguy: I know that I have found my *problem*, what I am looking for is a *solution*.

To anyone at Vonage who actually cares: From my posts I realize that it must look like I have come here just because I want to whine and complain. I don't. What I want is my Vonage back. What I want is the awesome service that I had for over a year. What I want is all these problems to go away or at least some kind of real time frame as to when they will. What I want is for you to force me to eat my words when I say that I think Vonage is going downhill and won't recover. That is what I want.
View user's profile Send private message
otaku
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Tue Feb 15, 2005 1:22 pm    Post subject: Reply with quote Back to top

Who is your ISP?

_________________
--
Josh Hope
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.42 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum