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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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On Sep 30, 2016 at 00:37:45


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NoMorePOTS
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Joined: Feb 13, 2005
Posts: 6

PostPosted: Sun Feb 13, 2005 2:00 pm    Post subject: Going down the drain? Reply with quote Back to top

I don't remember exactly when I first got Vonage, but it was at least a year ago. It worked perfectly out of the box, and has exceeded my expectations ever since then. Until recently, that is.

I am in Orlando, Fl (in case it matters) and noticed problems starting a few weeks ago. Usually in the mornings I would have various problems, including long ring times ending in a fast busy signal, call drops 30 seconds into the call, and the popular "I can hear them but they cant hear me" problem.

I work in the IT industry and am generally pretty tolerant of these things since I know how technology can be, so I just shrugged these problem off and figured they would go away by themselves. Now that a few days has stretched into a few weeks, I am getting worried.

I continue to have service issues. Many of my friends in the area who I talked into Vonage are also complaining about the same types of trouble. Just this morning I took a call from a friend of mine whom I had setup Vonage for about poor service. He was calling me from his Vonage line and was dropped 30 seconds into the call. He called back, twice, with the same results. My boss (whom I also refereed to Vonage) got fed up this week and canceled. I'm sure many of my other referrals are about to follow suit...

I'm not posting this to complain, but rather in the hope that somebody here has some *real* answers as to what is going on and when it will be fixed. And I don't mean the standard company line of "Customer service is our number 1 priority and we are always working to improve blah blah blah"; I mean genuine answers. Also, please don't imply that it may be my setup or my ISP since many of my friends with the same issues have different providers, including DSL and 2 different cable companies, and different types of ATA devices. The problems we are having are clearly with Vonage itself.

Like I said, since Vonage had previously worked so well for me for so long, I am inclined to wait these problems out as long as I can see some kind of light at the end of the tunnel. However I cannot simply sit tight on a sinking ship if that is where this company is headed. Sorry for the long rant. Any advice or information from anybody that is really "in the know" would be greatly appreciated.
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jlsoaz
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Joined: Feb 04, 2005
Posts: 28

PostPosted: Tue Feb 15, 2005 3:31 am    Post subject: Re: Going down the drain? Reply with quote Back to top

Quote:

I continue to have service issues. Many of my friends in the area who I talked into Vonage are also complaining about the same types of trouble. Just this morning I took a call from a friend of mine whom I had setup Vonage for about poor service. He was calling me from his Vonage line and was dropped 30 seconds into the call. He called back, twice, with the same results. My boss (whom I also refereed to Vonage) got fed up this week and canceled. I'm sure many of my other referrals are about to follow suit...


I wonder that we don't see a response to your inquiry. I have a relative in Orlando who is looking into Voip, and I was able to refer this thread to him. It will be interesting to see if you are able to report to us what happens.[/quote]
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bbtrumpetguy
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Joined: Dec 10, 2004
Posts: 227

PostPosted: Tue Feb 15, 2005 6:54 am    Post subject: Re: Going down the drain? Reply with quote Back to top

NoMorePOTS wrote:

Also, please don't imply that it may be my setup or my ISP since many of my friends with the same issues have different providers, including DSL and 2 different cable companies, and different types of ATA devices. The problems we are having are clearly with Vonage itself.

Not meaning this to be rude but it appears then, that you all ready found your answer! Smile
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BigDenMD
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Joined: Dec 30, 2004
Posts: 22
Location: Maryland

PostPosted: Tue Feb 15, 2005 12:25 pm    Post subject: Reply with quote Back to top

You've had Vonage for about a year and just in last couple of days joined forum and two posts have been negative. Things that make you go 'hmmmm'!
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Martlet
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Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Tue Feb 15, 2005 12:27 pm    Post subject: Reply with quote Back to top

BigDenMD wrote:
You've had Vonage for about a year and just in last couple of days joined forum and two posts have been negative. Things that make you go 'hmmmm'!


But in his defense, the average user probably doesn't go looking until they actually have a problem.
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BigDenMD
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Joined: Dec 30, 2004
Posts: 22
Location: Maryland

PostPosted: Tue Feb 15, 2005 12:35 pm    Post subject: Reply with quote Back to top

That is true. Though recently there have been incidents similar to this. I found the forum when I was looking into getting Vonage.
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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Tue Feb 15, 2005 12:59 pm    Post subject: Reply with quote Back to top

I also live in Orlando. No problems whatsoever with my Vonage service. I'm using Brighthouse cable Smile But it also worked well with Sprint DSL.

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Martlet
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Joined: Feb 13, 2005
Posts: 206
Location: Boston

PostPosted: Tue Feb 15, 2005 1:07 pm    Post subject: Reply with quote Back to top

BigDenMD wrote:
That is true. Though recently there have been incidents similar to this. I found the forum when I was looking into getting Vonage.


Yeah. It's probably a mix. I found the forum when I was so frustrated I just wanted to complain somewhere.
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NoMorePOTS
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PostPosted: Tue Feb 15, 2005 1:19 pm    Post subject: Reply with quote Back to top

To BigDenMD: You don't really think I am some kind secret agent for the competition, do you? Let me clear this up for anyone who is interested - I am a real live person. I work for InTek Computers in Orlando, Fl. There are 2 other real, live people here who also have Vonage, and 1 person who had them until about a week ago. Anybody who doesn't think I am who I say feel free to stop by and see.

bbtrumpetguy: I know that I have found my *problem*, what I am looking for is a *solution*.

To anyone at Vonage who actually cares: From my posts I realize that it must look like I have come here just because I want to whine and complain. I don't. What I want is my Vonage back. What I want is the awesome service that I had for over a year. What I want is all these problems to go away or at least some kind of real time frame as to when they will. What I want is for you to force me to eat my words when I say that I think Vonage is going downhill and won't recover. That is what I want.
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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Tue Feb 15, 2005 1:22 pm    Post subject: Reply with quote Back to top

Who is your ISP?

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