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bbtrumpetguy
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Posts: 227

PostPosted: Sun Feb 13, 2005 1:47 pm    Post subject: Gotta love Comcast! :-) Reply with quote Back to top

Well, Comcast is doing major upgrades in the Boston area this weekend (moving to the Bedrock registration system). We all ready had the speed upgrade on the 26th of January. Today I have been experiencing dropped calls with EVERY call I make. Usually within 15-20 seconds. I'm really hoping this is due to the network upgrade that's going on so I'm not ready to start freaking out just yet. I also can't reboot anything otherwise I'm w/o service until they are finished on Monday! My speed scores are still the same and my MOS scores are still 4.4 excect FROM Boston they drop to 3.7 with 2.3% packet discards. Wondering if anyone else in the Boston area (includes NH) is experiencing the same issues?
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DSLOAN
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PostPosted: Thu Feb 17, 2005 9:13 pm    Post subject: Reply with quote Back to top

Same thing happening here in NH , I've upgraded to an all in 1 linxsys router / Vonage port, went to Comcast gold, next I'm replacing the Toshiba pcx1100modem with a Motorola 5100
if that doesnt work I'm switching to someone else
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sabawaka
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Posts: 14

PostPosted: Thu Feb 17, 2005 9:32 pm    Post subject: Reply with quote Back to top

DSLOAN

I also have the Toshiba 1100. When you replace it with SB5100, do you have to do any special setup or need to contact Comcast? Others have made reference to the QOS which I am not sure what that means.

Thanks
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reebok
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Posts: 3198
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PostPosted: Fri Feb 18, 2005 8:49 am    Post subject: Reply with quote Back to top

you have to contact comcast with the mac address of the modem or you won't be able to use it on their network.
I'm sure by now you've tried searching for qos since it's all over this board.

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snoopspecial
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Joined: Oct 21, 2004
Posts: 35
Location: n of boston

PostPosted: Fri Feb 18, 2005 11:58 am    Post subject: Reply with quote Back to top

Quote:

Well, Comcast is doing major upgrades in the Boston area this weekend (moving to the Bedrock registration system). We all ready had the speed upgrade on the 26th of January. Today I have been experiencing dropped calls with EVERY call I make. Usually within 15-20 seconds. I'm really hoping this is due to the network upgrade that's going on so I'm not ready to start freaking out just yet. I also can't reboot anything otherwise I'm w/o service until they are finished on Monday! My speed scores are still the same and my MOS scores are still 4.4 excect FROM Boston they drop to 3.7 with 2.3% packet discards. Wondering if anyone else in the Boston area (includes NH) is experiencing the same issues?


I have been updated as a part of the Comcast Upgrades... I have gone from 3MBps to 4MBps download. The upload rate goes up too.

Pretty nice. I had no interuption problems either. I live right on the NH and MA border, north of Boston.

I have had other issues with massive bandwidth consumption which Vonage has now told me is related to the router (RT31P2) and is going to swap - i'll keep those interested, updated. bbtrumpetguy you can search on my other posts to see the kind of tests completed.


Quote:

Same thing happening here in NH , I've upgraded to an all in 1 linxsys router / Vonage port, went to Comcast gold, next I'm replacing the Toshiba pcx1100modem with a Motorola 5100
if that doesnt work I'm switching to someone else


DSLOAN, after talking with Comcast installers recently (two weeks ago), then have told me they have had numerous issues with the Toshiba cable modem and have been replacing them left and right. Hopefully change the modem will solve your problems.

Quote:
Others have made reference to the QOS which I am not sure what that means.


Depending on your captilization, there are two different meanings:

1. QoS - Quality of Service - typically set on the RT31P2 and standard network terminology. Prioritize an allocated amount for bandwidth for a particular task; in this case, dedicating a portion of bandwidth for Voip.

For me, this hasn't been working well on the RT31P2.

2. QOS - Quality of Speed - (I think that is what it stands for). A relative measurement of quality from a speed test offered on this website. Frankly a poor choice of acronym just confusing the meanings of the two (QoS and QOS) in my opinion.


Quote:

you have to contact comcast with the mac address of the modem or you won't be able to use it on their network.


Reebok, I dont believe this is true anymore, or might apply to certain areas now. This used to be the case, but for quite some time (more than 2 years) now they have stopped doing this. The best thing to do here is:
1. Turn off the attached device.
2. Turn off the cable modem.
3. Power up the cable modem. Allow sufficient time to boot up completely.
4. Power up the attached device. When this device goes to obtain an IP, the cable modem will capture the MAC address and all will be well.
5. On a few occasions, if after 4, you still do not get connectivity, a power down and power up of the cable modem only will resolve the issue. You should only have to power down and up once.

Quote:
When you replace it with SB5100, do you have to do any special setup or need to contact Comcast?


From installing previous versions of the Motorola line, if you install using USB, then you have to install the drivers from the CD provided. If you install using the network connection, you dont have to do anything. In either case, you shouldn't have to contact Comcast if your account has already been provisioned for internet. Comcast should get the MAC address automatically as mentioned in the steps above.

Hope this helps!

_________________
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North of Boston, MA
Linksys RT31P2, Firmware Version: 1.27.01, Jan 17 2005
Voice Version: 2.0.13(LIb)
Internet -> RT31P2 (DCHP) -> LAN
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reebok
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Joined: Oct 24, 2004
Posts: 3198
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PostPosted: Fri Feb 18, 2005 12:38 pm    Post subject: Reply with quote Back to top

ok, thanks for the info. I don't have comcast but gather what info I can from this board and posts such as this:
http://www.vonage-forum.com/ftopic3107-0-asc-20.html
I think there are a few others too, such as when there was a rash of toshiba upgrades, so maybe it is area specific. all I know is I'm glad I don't have them and I can't wait for fios, even if it is from verizon.

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annsera
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PostPosted: Fri Feb 18, 2005 2:57 pm    Post subject: You have to call comcast with MAC address Reply with quote Back to top

I got Comcast 1 month ago, had no connectivity when using my own cable modem, and the Comcast technician who was called out to look into this corrected the situation simply by contacting Comcast and getting them to register the MAC address of the cable modem. Thus, if you are replacing the cable modem, I think you will need to contact Comcast.

So, snoopspecial, I don't agree...

Obviously, the thing to do is to try the new modem, and if it doesn't work, have comcast's number handy and the MAC address handy for them.
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kenn10
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Joined: Jun 07, 2004
Posts: 196
Location: Kennesaw, GA

PostPosted: Fri Feb 18, 2005 3:01 pm    Post subject: Re: You have to call comcast with MAC address Reply with quote Back to top

annsera wrote:
I got Comcast 1 month ago, had no connectivity when using my own cable modem, and the Comcast technician who was called out to look into this corrected the situation simply by contacting Comcast and getting them to register the MAC address of the cable modem. Thus, if you are replacing the cable modem, I think you will need to contact Comcast.

So, snoopspecial, I don't agree...

Obviously, the thing to do is to try the new modem, and if it doesn't work, have comcast's number handy and the MAC address handy for them.


If you don't register the MAC of your modem with Comcast, you won't have service. Otherwise, how could they keep people from plugging in any modem and getting service. The MAC address of devices connected to Comcast's modem are what they do not track. They used to record the MAC address of the PC or router connected to the modem but don't require that in most places anymore.
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bbtrumpetguy
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Joined: Dec 10, 2004
Posts: 227

PostPosted: Fri Feb 18, 2005 3:36 pm    Post subject: Reply with quote Back to top

DSLOAN wrote:
Same thing happening here in NH , I've upgraded to an all in 1 linxsys router / Vonage port, went to Comcast gold, next I'm replacing the Toshiba pcx1100modem with a Motorola 5100
if that doesnt work I'm switching to someone else

I too am in NH. Comcast considers Mass/NH (maybe RI too, I'm unsure of this) as the "Boston" Market for Comcast. I too am using the 1100u. The issues I described in my original post have since cleared up.
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snoopspecial
Vonage Forum Junior
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Joined: Oct 21, 2004
Posts: 35
Location: n of boston

PostPosted: Fri Feb 18, 2005 9:38 pm    Post subject: Reply with quote Back to top

Quote:
I got Comcast 1 month ago, had no connectivity when using my own cable modem, and the Comcast technician who was called out to look into this corrected the situation simply by contacting Comcast and getting them to register the MAC address of the cable modem. Thus, if you are replacing the cable modem, I think you will need to contact Comcast.

So, snoopspecial, I don't agree...


Sorry, I should clear something up here. I guess now they take the MAC of the cable modem. They used to require that you tell them the MAC address of the network card that was receiving the IP regardless of the cable modem. I guess the older cable modems worked differently than the ones now.

Sorry for that older information.

Either way, glad to hear that your connection issues are resolved now.

_________________
Comcast: 6Mbps, 768Kbps
North of Boston, MA
Linksys RT31P2, Firmware Version: 1.27.01, Jan 17 2005
Voice Version: 2.0.13(LIb)
Internet -> RT31P2 (DCHP) -> LAN
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