Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Sat Feb 19, 2005 3:05 pm    Post subject: Reply with quote Back to top

Well, Comcast hasn't gotten around to upgrading the Denver area, yet. It's nice to know what I might be in for. We are only promised "by March 31st".
View user's profile Send private message Send e-mail
DSLOAN
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 17, 2005
Posts: 10

PostPosted: Sun Feb 20, 2005 4:37 pm    Post subject: Reply with quote Back to top

sabawaka wrote:
DSLOAN

I also have the Toshiba 1100. When you replace it with SB5100, do you have to do any special setup or need to contact Comcast? Others have made reference to the QOS which I am not sure what that means.

Thanks


I called comcast when I installed mine, but you shouldn't need to, just connect your modem directly to your pc(no router or firewall) then unplug it for 10 sec. after plugging it back in goto internet explorer and a comcast screen will come up and you can download an installation program that is self explanatory
View user's profile Send private message
DSLOAN
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 17, 2005
Posts: 10

PostPosted: Sun Feb 20, 2005 4:40 pm    Post subject: Re: You have to call comcast with MAC address Reply with quote Back to top

annsera wrote:
I got Comcast 1 month ago, had no connectivity when using my own cable modem, and the Comcast technician who was called out to look into this corrected the situation simply by contacting Comcast and getting them to register the MAC address of the cable modem. Thus, if you are replacing the cable modem, I think you will need to contact Comcast.

So, snoopspecial, I don't agree...

Obviously, the thing to do is to try the new modem, and if it doesn't work, have comcast's number handy and the MAC address handy for them.

I called comcast when I installed mine, but you shouldn't need to, just connect your modem directly to your pc(no router or firewall) then unplug it for 10 sec. after plugging it back in goto internet explorer and a comcast screen will come up and you can download an installation program that is self explanatory
View user's profile Send private message
sabawaka
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 15, 2005
Posts: 14

PostPosted: Sun Feb 20, 2005 5:25 pm    Post subject: Resolved call quality problem Reply with quote Back to top

Based on responses from this Forum, I went ahead, purchased and installed the Motorola SB5100 Modem and all the call quality I have been experiencing over the last 4 weeks is gone!!!

I will like to walk you through my experience over the last 4 weeks.

1. I started having call problems (person on other line will net hear me after a minute or two through a call)

2. I called Vonage on 2-01-05 and while on the phone with Vonage I speed tested my line (was using the Toshiba PCX1100 Modem) and got 636/235 kbps for my Download and Upload speed respectively. So Vonage concluded it was not my network speed. They then directed me to load a free software called Ping Plotter Freeware to track packet loss (P/L). Surely I was experiencing P/L from 10% to 40% and I could visibly see the increasing P/L at the same time the Vonage rep could not hear me. We resumed our call on my cell phone.

3. Vonage rep concluded that the problem was not with Vonage and that I should contact Comcast my Broadband Service Provider.

4. Contacted Comcast and they tossed me around saying that they are seeing good connection on their side. They advised me to contact my PC Manufacturer However, I started reading these Forums and periodically started using the "speed test sites" to check my speed. The Upload/Download numbers were all over the place. On 2-15-05 it was 2790/350, on 2-18 it was 130/223, and that's when I called Comcast again to complain about slow speed (no mention about problems with my phone service- do not give them a reason to say that that is not their service area). I was so relieved when the Comcas CS Rep told me that they will send out a tech to my house the next day because they were getting 3000=kbps from their location.

5. The next morning I checked my speed and it was now down to 83/15, then and there I concluded that something must be wrong with my Modem. Immediately the Comcast Tech came in later in the day he swapped my Toshiba Modem with his (Ithink it was an older motorola Modem) and the speed went to 3000+kbps Upload. He concluded I should replace my modem. After he left I connected my old Modem and speed tested it again and the speed was fine at about 2900 kbps upload. Despite that I went ahead and purchased and installed a new Motorola SB5100 Modem. I speed tested at two separate sites and I got 3915/348 and 4220/408 kbps respectively. I could clearly see a significant inprovement in accessing websites and most importantly, when I called using my Voip Phone I was able to talk for 28 freaking minutes without losing call quality or dropping the line!!! EUREKA. I also tested my Voip "Quality between my location and Boston" at athe Brix site (testyourvoip.com) and had a score of 4.4 out of 5!! Previously when I tested it before the Comcast Tech showed up, I scored 1.4 our of 5!!

The bottom line is that something screwy was wrong with my ToshibaPCX 1100 Modem and by giving a good speed test on one ocassion and a bad the next, it gave us a false indication of where the problem was.

I am a very happy camper now and will call Bellsouth first thing on Monday to not bother to show up to activated a Bellsouth Account!!

Hope this help others

BTW- Icalled Comcast to give them the MAC Number and they set it up and got me going. I got the Comcast Screen with the button to Download Software, but I just followed instructions from the Comcast Rep and got access to the Internet.
View user's profile Send private message
DSLOAN
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 17, 2005
Posts: 10

PostPosted: Sun Feb 20, 2005 5:40 pm    Post subject: Re: Resolved call quality problem Reply with quote Back to top

sabawaka wrote:
Based on responses from this Forum, I went ahead, purchased and installed the Motorola SB5100 Modem and all the call quality I have been experiencing over the last 4 weeks is gone!!!

I will like to walk you through my experience over the last 4 weeks.

1. I started having call problems (person on other line will net hear me after a minute or two through a call)

2. I called Vonage on 2-01-05 and while on the phone with Vonage I speed tested my line (was using the Toshiba PCX1100 Modem) and got 636/235 kbps for my Download and Upload speed respectively. So Vonage concluded it was not my network speed. They then directed me to load a free software called Ping Plotter Freeware to track packet loss (P/L). Surely I was experiencing P/L from 10% to 40% and I could visibly see the increasing P/L at the same time the Vonage rep could not hear me. We resumed our call on my cell phone.

3. Vonage rep concluded that the problem was not with Vonage and that I should contact Comcast my Broadband Service Provider.

4. Contacted Comcast and they tossed me around saying that they are seeing good connection on their side. They advised me to contact my PC Manufacturer However, I started reading these Forums and periodically started using the "speed test sites" to check my speed. The Upload/Download numbers were all over the place. On 2-15-05 it was 2790/350, on 2-18 it was 130/223, and that's when I called Comcast again to complain about slow speed (no mention about problems with my phone service- do not give them a reason to say that that is not their service area). I was so relieved when the Comcas CS Rep told me that they will send out a tech to my house the next day because they were getting 3000=kbps from their location.

5. The next morning I checked my speed and it was now down to 83/15, then and there I concluded that something must be wrong with my Modem. Immediately the Comcast Tech came in later in the day he swapped my Toshiba Modem with his (Ithink it was an older motorola Modem) and the speed went to 3000+kbps Upload. He concluded I should replace my modem. After he left I connected my old Modem and speed tested it again and the speed was fine at about 2900 kbps upload. Despite that I went ahead and purchased and installed a new Motorola SB5100 Modem. I speed tested at two separate sites and I got 3915/348 and 4220/408 kbps respectively. I could clearly see a significant inprovement in accessing websites and most importantly, when I called using my Voip Phone I was able to talk for 28 freaking minutes without losing call quality or dropping the line!!! EUREKA. I also tested my Voip "Quality between my location and Boston" at athe Brix site (testyourvoip.com) and had a score of 4.4 out of 5!! Previously when I tested it before the Comcast Tech showed up, I scored 1.4 our of 5!!

The bottom line is that something screwy was wrong with my ToshibaPCX 1100 Modem and by giving a good speed test on one ocassion and a bad the next, it gave us a false indication of where the problem was.

I am a very happy camper now and will call Bellsouth first thing on Monday to not bother to show up to activated a Bellsouth Account!!

Hope this help others

BTW- Icalled Comcast to give them the MAC Number and they set it up and got me going. I got the Comcast Screen with the button to Download Software, but I just followed instructions from the Comcast Rep and got access to the Internet.


the Toshiba only supports docsys 1,, the motorola docsys1 & 2 I'm guessing the new high speed comcast uses docsys 2, anyway glad to hear your problems are over.......for now Eek
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Feb 20, 2005 8:11 pm    Post subject: Reply with quote Back to top

ok, since you posted the same thing 3 times, I feel compelled to respond.
first, it's not docsys, it's docsis. I mention it because if you're searching or trying to learn about it, docsys won't get you far. it stands for "Data-over-Cable Service Interface Specifications"
now here is my understanding of docsis and cable isp's: if they only supported docsis 2.0, all of their modems out there that were not docsis 2.0 compliant would not be able to run on the network anymore. this would be a huge headache for any cable isp for obvious reasons.
my next point is that, from the little bit I've read, docsis 2.0 may support a higher upstream rate, but not downstream, and either way it's much faster than what any cable providers are giving out. the toshiba can handle the speeds. my pcx1100 maxed out my 5/384 connection all the time.
from the reading I've done, the problem actually lies with comcast and toshiba. the pcx1100's had a some issue which I don't recall (I think it was packet loss, because that's the problem comcast pcx1100 users have with it) that was studied and was possible to be fixed...on the ISP side. roadrunner made the fix, and many roadrunner users have their pcx1100's chugging along with no problem. comcast however, evidently failed to fix the issue. therefore there were several comcast pcx1100 users who came here and eventually discovered that this was the problem.
read these threads for more info on it:
http://www.vonage-forum.com/ftopic2172.html
http://www.vonage-forum.com/ftopic2310.html
http://www.vonage-forum.com/ftopic2197.html

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
DSLOAN
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 17, 2005
Posts: 10

PostPosted: Mon Feb 21, 2005 12:07 am    Post subject: Reply with quote Back to top

reebok wrote:
ok, since you posted the same thing 3 times, I feel compelled to respond.
first, it's not docsys, it's docsis. I mention it because if you're searching or trying to learn about it, docsys won't get you far. it stands for "Data-over-Cable Service Interface Specifications"
now here is my understanding of docsis and cable isp's: if they only supported docsis 2.0, all of their modems out there that were not docsis 2.0 compliant would not be able to run on the network anymore. this would be a huge headache for any cable isp for obvious reasons.
my next point is that, from the little bit I've read, docsis 2.0 may support a higher upstream rate, but not downstream, and either way it's much faster than what any cable providers are giving out. the toshiba can handle the speeds. my pcx1100 maxed out my 5/384 connection all the time.
from the reading I've done, the problem actually lies with comcast and toshiba. the pcx1100's had a some issue which I don't recall (I think it was packet loss, because that's the problem comcast pcx1100 users have with it) that was studied and was possible to be fixed...on the ISP side. roadrunner made the fix, and many roadrunner users have their pcx1100's chugging along with no problem. comcast however, evidently failed to fix the issue. therefore there were several comcast pcx1100 users who came here and eventually discovered that this was the problem.
read these threads for more info on it:
http://www.vonage-forum.com/ftopic2172.html
http://www.vonage-forum.com/ftopic2310.html
http://www.vonage-forum.com/ftopic2197.html


Sorry for the misspelling
But my toshiba was working fine for the past 5 months, and I didn't mean they were only using docsis2 I meant docsis 2 capability will give you better thouroput (much like a 56k phone modem vs a 28k modem) also the upstream rate, meaning my voice going out is exactly what others , including myself were having trouble with. We could hear the other party but they weren't hearing us. And from my understanding, docsis 2 is backward compatible (just not as efficient)
anyway, bottom line is the modem seems to be the problem
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New emilymf11
New Today 3
Yesterday 9
Total 99038

Who Is On Site
Visitors 93
Members 0
Total 93


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.81 Seconds and 471 Pages In The Last 60 Seconds
The Vonage VoIP Forum