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mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

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In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

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In The Forum:
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Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
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In The Forum:
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Topic:
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On Mar 28, 2017 at 12:42:33

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In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

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Topic:
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On Feb 16, 2017 at 03:16:51

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In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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thisoldhouseowner
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Joined: May 17, 2005
Posts: 1

PostPosted: Tue May 17, 2005 11:31 pm    Post subject: Reply with quote Back to top

April 9, 2005 Awaiting Letter of Authorization
April 9, 2005 Letter of Authorization (LOA) Received
April 9, 2005 Transfer Sent to Carrier

It's been over a month now since I sent in the transfer letter. The tough part is that upon receiving the letter from Vonage, Verizon shut my phone off immediately. It says on the site that the phone number must be active in order to make the transfer but if the phone is disconnected as a result of the transfer letter being sent to Verizon, I don't know how they expect it will ever go through. I have been without a phone for 5 weeks now. And Vonage cannot give me an idea when the phone will work. They started off by saying it was a 20 day process, then they say it's 20 business days, then it was 20 to 30 business days, now they say it is a minimum of 20 days but can take up to 3 months. I have talked to a dozen different people at Vonage and they all tell me something different except that all know for sure that this is all Verizon's fault. Another funny thing is that my co-working tells me the exact same thing happened to him switching from Verizon to Vonage. You can bet I will not be using their refer a friend program.
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dex08
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Joined: Apr 23, 2005
Posts: 2
Location: Southern New Jersey

PostPosted: Sat May 21, 2005 11:22 am    Post subject: Reply with quote Back to top

Finally both of my lines have ported!

Line # 1
March 19, 2005 Awaiting Letter of Authorization
March 19, 2005 Letter of Authorization (LOA) Received
March 19, 2005 Transfer Sent to Carrier
May 19, 2005 Carrier Approved Transfer
May 20, 2005 Completed LNP Transfer

Line # 2
March 25, 2005 Awaiting Letter of Authorization
March 26, 2005 Letter of Authorization (LOA) Received
March 26, 2005 Transfer Sent to Carrier
April 28, 2005 Carrier Approved Transfer
April 29, 2005 Completed LNP Transfer

My second line ported in only five weeks and I had submitted it a week after my first line. It took nine weeks for my first line to port!!

I called Vonage customer service and emailed them several times about LIne # 1 and they were very nice and said that they would credit me back since I was paying for both Verizon and Vonage services. I called them yesterday and they credited me for two months and were very nice about it!! I've been quite pleased so far....

Very Happy
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blubke
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Joined: May 21, 2005
Posts: 2

PostPosted: Sat May 21, 2005 7:13 pm    Post subject: Verizon number transfer Reply with quote Back to top

Verizon Virginia:

Request submitted March 14 - still waiting.

Customer service on this from Vonage horrible, until I started threatening to terminate service.
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dough54
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Joined: Apr 26, 2005
Posts: 7
Location: Portland, Maine

PostPosted: Sat May 21, 2005 9:13 pm    Post subject: Reply with quote Back to top

My paperwork was submitted in 4/7/05...still waiting for the number transer, but Vonage customer support has been superb. I am waiting for this to happen, but Vonage has offered to credit my account for my inconvenience. It is not Vonage's fault for the delay in transer, it is Verizon. Just think about who has the motive to delay the release of the number, and it all makes sense.

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johngaul
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Joined: May 16, 2005
Posts: 6

PostPosted: Sun May 22, 2005 7:08 am    Post subject: Reply with quote Back to top

dough54 wrote:
My paperwork was submitted in 4/7/05...still waiting for the number transer, but Vonage customer support has been superb. I am waiting for this to happen, but Vonage has offered to credit my account for my inconvenience. It is not Vonage's fault for the delay in transer, it is Verizon. Just think about who has the motive to delay the release of the number, and it all makes sense.


How credit have you recieved? I have been billed for 2 months so far, and when I called to check the status, they credited 1 month. I questioned why I had been billed anything and they went on about a virtual number had been assigned and I could use that. Just curious if you have been given full credit to date or still on the hook for 1 month?
Regards,
John
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dough54
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Joined: Apr 26, 2005
Posts: 7
Location: Portland, Maine

PostPosted: Sun May 22, 2005 11:21 am    Post subject: Reply with quote Back to top

[quote="johngaul"][quote="dough54"]My paperwork was submitted in 4/7/05...still waiting for the number transer, but Vonage customer support has been superb. I am waiting for this to happen, but Vonage has offered to credit my account for my inconvenience. It is not Vonage's fault for the delay in transer, it is Verizon. Just think about who has the motive to delay the release of the number, and it all makes sense.[/quote]

How credit have you recieved? I have been billed for 2 months so far, and when I called to check the status, they credited 1 month. I questioned why I had been billed anything and they went on about a virtual number had been assigned and I could use that. Just curious if you have been given full credit to date or still on the hook for 1 month?
Regards,
John[/quote]

I received one month's credit ($14.99) because I have only been a a customer since 4/7/05. The first month doesn't really count because they tell you up front it will take 20 business days. I am into my second month, and they willingly issued a credit because of the delay in transfer. I did have to ask for it though, they didn't just throw it at me. The way I placed the question was "at what point does Vonage start to credit my account until the number is transferred?"

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LaDivina
Vonage Forum Associate
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Joined: Apr 14, 2005
Posts: 13

PostPosted: Mon May 23, 2005 10:02 am    Post subject: Re: I think it's actually going to work! Reply with quote Back to top

LaDivina wrote:
As an update, I did finally get an email today from Vonage, confirming tomorrow's date for the transfer. *fingers crossed*


March 20, 2005 Awaiting Letter of Authorization
March 22, 2005 Letter of Authorization (LOA) Received
March 22, 2005 Transfer Sent to Carrier
May 16, 2005 Carrier Approved Transfer
May 17, 2005 Completed LNP Transfer

My Verizon line was active until midnight on the 17th, but was dead the next morning. Woohoo! I haven't had any problems at all since the port, except a couple people reporting a slight echo on their end. I haven't investigated the reason for that, though.

LaDivina
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HStern
Vonage Forum Junior
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Joined: Apr 28, 2005
Posts: 38

PostPosted: Fri May 27, 2005 11:59 am    Post subject: Reply with quote Back to top

May 15, 2005 Awaiting Letter of Authorization
May 15, 2005 Letter of Authorization (LOA) Received
May 16, 2005 Transfer Sent to Carrier

MAy 19, 2005 Showed on Verizon's website...
"Disconnect Service 05/31/2005 Request is Being Processed"

May 27, 2005 Carrier Approved Transfer
June 1, 2005 Completed LNP Transfer


Last edited by HStern on Tue May 31, 2005 9:35 pm; edited 1 time in total
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johngaul
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Joined: May 16, 2005
Posts: 6

PostPosted: Fri May 27, 2005 3:33 pm    Post subject: Reply with quote Back to top

HStern wrote:
May 15, 2005 Awaiting Letter of Authorization
May 15, 2005 Letter of Authorization (LOA) Received
May 16, 2005 Transfer Sent to Carrier

MAy 19, 2005 Showed on Verizon's website...
"Disconnect Service 05/31/2005 Request is Being Processed"

May 27, 2005 Carrier Approved Transfer


Where on the Verizon website did you see "Disconnect Service 05/31/2005 Request is Being Processed" ?
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HStern
Vonage Forum Junior
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Joined: Apr 28, 2005
Posts: 38

PostPosted: Fri May 27, 2005 8:52 pm    Post subject: Reply with quote Back to top

Login to your Verizon.com account and click the
"Order/Repair Status" button near the top of the page....

Good Luck
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