Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
GFocker
New Forum Member
New Forum Member


Joined: Mar 20, 2005
Posts: 4

PostPosted: Sun Mar 20, 2005 1:17 pm    Post subject: Verizon SE PA Reply with quote Back to top

Updated Date: Number Transfer Progress History:
June 8, 2004 Awaiting Letter of Authorization
September 7, 2004 Letter of Authorization (LOA) Received
September 7, 2004 Transfer Sent to Carrier

Still waiting.

Excuse after excuse and nothing. Threatening to do it this Friday, 3/25. If they don't I'm moving to AT&T where I have a box sitting here just waiting to be opened. AT&T can get it done in 10 days.
View user's profile Send private message
jim2766
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 16, 2005
Posts: 84
Location: Eastern Pennsylvania

PostPosted: Sun Mar 20, 2005 1:48 pm    Post subject: Reply with quote Back to top

It isn't Vonage holding it up, its Verizon. Mine took 5 weeks, I have heard less, and alot more for Verizon. They are sitting on a backlog. Something else is wrong with this wait time. call them and ask questions. Why the 3 month wait for them to receive the LOA? They got mine the next day via fax. If it was not you that delays that, you should have called Vonage right away and ask if they received it , and why was it not updated on the status page. Sounds like a classic Verizon not having any need or desire to lose another customer story.
Good luck
View user's profile Send private message Send e-mail
hsandick
New Forum Member
New Forum Member


Joined: Mar 17, 2005
Posts: 2

PostPosted: Sun Mar 20, 2005 3:12 pm    Post subject: Reply with quote Back to top

RE: LNP in NC with Verizon

july 7th first submitted

july 12th - 4th attempt at submission "received" by Vonage.

august 12th - Vonage admits they never submitted my transfer.

september 12th - Number still not transferred. I file an FCC complaint

September 15th - Vonage sends me an unsolicited e-mail saying they won't charge me until the LNP goes through (I assume they got my fcc complaint).

October 1st - Verizon letter states they never received LNP request

October 8th - told the transfer will happen 10/12; transfer actually happens the same day (10/Cool.

These are the highlights. there were at least 20 other e-mails and/or calls.

Good Luck

Hal
View user's profile Send private message
GFocker
New Forum Member
New Forum Member


Joined: Mar 20, 2005
Posts: 4

PostPosted: Sun Mar 20, 2005 4:19 pm    Post subject: LNP Transfer Reply with quote Back to top

From my perspective, whether it's your original carrier or if it is Vonage's agent that is at fault, it doesn't matter. Vonage is getting business on TWO major important selling points:

1. Low price for all you can eat calling to North America
2. In most areas you can transfer your number

Point number 1 they've succeeded. They do a pretty good job in getting that done.

Point number 2 is where they fall down. Yeah, it's great that I haven't paid Vonage in all this time but I still don't have my number transferred. I contacted Verizon to see if there was any problem and they informed me that there wasn't and invited me to get Vonage on the line for a three way conference to get it done on the spot. Of course, Paetec doesn't take calls because they are so "busy" handling requests and I can understand that. When they can't get it done through thier normal process then their exception/escalation process has to kick in and that's where Vonage and Paetec fail miserably. There is no exception process that works and I hold Vonage responsible for not being able to get the correct information back to the end-user/customer so there is an understanding to the delays. I'd be much more comfortable having an understanding to the reason why as opposed to the vague and ambiguous updates that mean nothing to me or Vonage customer service when they read it. It's garbage, the whole process should come under review.

Again, Vonage has until this Friday 3/25 to get it or get out.
View user's profile Send private message
SaltAquatics
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Sun Mar 20, 2005 6:02 pm    Post subject: Reply with quote Back to top

It is in fact Vonage's (or whoever is handling the port process) issues on behalf of the porting. Verizon for the most part has gotten their crap together and ports out the numbers as quickly as possible. All those of you waiting for "replies" to your emails from Vonage, DON'T hold your breath. It won't happen, and if it does, you were VERY lucky. My number didn't really take that long (if you think more than25 business days isnt that long) to port. (Even though most landlines carriers can port within a week). Hopefully with this new system Vonage has undertaken, maybe it will be a lot quicker for all the new folks coming on board to Vonage. Keep pushing at the Transfer dept. at Vonage. Hell call Paetec or XO, or whoever handles your port EVERY single day, just to get them going on it even if they say that cant talk to you about it. Yeah its bothersome, but hey, its bothersome to not have your number ported after waiting several months. I cant imagine 8... I would have gone to New Jersey by that time and showed up at their door... lol Mad

_________________
Javier
View user's profile Send private message Visit poster's website Yahoo Messenger MSN Messenger
ShapeGSX
New Forum Member
New Forum Member


Joined: Mar 21, 2005
Posts: 4
Location: Worcester, MA

PostPosted: Mon Mar 21, 2005 11:54 am    Post subject: Reply with quote Back to top

January 5, 2005 Awaiting Letter of Authorization
February 8, 2005 Letter of Authorization (LOA) Received
February 8, 2005 Transfer Sent to Carrier

Nothing since then. So far, I'm at 29 business days.

I've called Verizon, and they said that there is nothing on their end that is holding up the transfer.

I called Vonage and got a busy signal. Then I called Vonage and got a busy signal. And then I called Vonage and got a busy signal. Oh, and then I called Vonage and got a busy signal. Oh wait! Then I called Vonage and got a busy signal.

What is the secret to actually getting Vonage Help when you call 1-866-VONAGE-HELP? Rolling Eyes
View user's profile Send private message
jim2766
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 16, 2005
Posts: 84
Location: Eastern Pennsylvania

PostPosted: Mon Mar 21, 2005 5:31 pm    Post subject: Reply with quote Back to top

On the Vonage dashboard, it did state that the customer service lines would be down due to a customer service upgrade, thus the busy signals. I hope for those that have had lousy customer service it upgrades what they had for customer service. I personally have had great customer service from Vonage, no busy signals, no long wait times. Just pleasant experiences.
Jim
View user's profile Send private message Send e-mail
theslag
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 07, 2005
Posts: 19

PostPosted: Tue Mar 22, 2005 12:49 pm    Post subject: Reply with quote Back to top

from Verizon PA 610-250....10 days from LOA to DOA on the telco end
View user's profile Send private message
waitingstill
New Forum Member
New Forum Member


Joined: Mar 22, 2005
Posts: 1

PostPosted: Tue Mar 22, 2005 8:30 pm    Post subject: Reply with quote Back to top

Updated Date: Number Transfer Progress History:
January 25, 2005 Awaiting Letter of Authorization
January 26, 2005 Letter of Authorization (LOA) Received
January 26, 2005 Transfer Sent to Carrier

Still Waiting in St. Louis. Any suggestions would be appreciated.
View user's profile Send private message
thebeav
Full Forum Member
Full Forum Member


Joined: Feb 22, 2005
Posts: 40
Location: Central,NY

PostPosted: Thu Mar 24, 2005 10:07 am    Post subject: Business day 20 today!!! Reply with quote Back to top

Well, today is business day 20, but I'm not really expecting much after reading all the lnp story's with Verizon. I see a lucky few have gotten it done within the 20, but I never win anything, so I gues I'll be starting my phone calls soon.
Question....How hard is it to get Vonage to credit your account until the port takes place? Do you have to threaten cancelling or just ask and they say okay?

_________________
RoadRunner
TW Rochester,NY
Toshiba pcx1100u
RT31P2
Dlink wireless
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jodinc2
New Today 6
Yesterday 7
Total 99022

Who Is On Site
Visitors 95
Members 1
Total 96


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.71
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.76 Seconds and 468 Pages In The Last 60 Seconds
The Vonage VoIP Forum