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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
Jen0206
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Joined: Feb 18, 2005
Posts: 4

PostPosted: Fri Feb 18, 2005 1:35 pm    Post subject: Transfering from Cox - 80 days and counting Reply with quote Back to top

Seems the right hand of Vonage doesn't know what the left hand is doing. Finding it impossible to get into Billing to get credits for the past 2 1/2 months, too. Finally found 1 person to take responsibility. Been on phone with Vonage literally over 10 hours of hold time & a few conversations.
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SaltAquatics
Vonage Forum Senior
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Joined: Feb 18, 2005
Posts: 126
Location: Portland, OR

PostPosted: Fri Feb 18, 2005 7:48 pm    Post subject: Reply with quote Back to top

The problem with Porting is not the fault of Vonage. I work for Verizon Wireless and started out in the WLNP department. I know how it works. The nightmare of spending forever trying to port. Now a days, porting your wireless number takes about 10 minutes, unless there is a problem then id say 3-4 days max. Usually information not matching is the problem. Anyhow, im going to put the pressure on Verizon Land Line seeings how I know the rules and regulations governing LNP. I started porting on Feb 10th. Wish me luck....

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Javier
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LouisB_TX
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Joined: Jan 05, 2005
Posts: 66
Location: Houston

PostPosted: Fri Feb 18, 2005 10:13 pm    Post subject: Reply with quote Back to top

Very Happy This is Houston Market, I copied/pasted from my Vonage account. I did insure all the Vonage/Verizon info on paperwork,LOA etc.. matched EXACTLY.

Updated Date: Number Transfer Progress History:
December 28, 2004 Awaiting Letter of Authorization
December 28, 2004 Letter of Authorization (LOA) Received
December 28, 2004 Transfer Sent to Carrier
January 6, 2005 Carrier Approved Transfer
January 7, 2005 Completed LNP Transfer
Lol
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vontwo
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Joined: Mar 02, 2005
Posts: 3

PostPosted: Wed Mar 02, 2005 8:55 pm    Post subject: Reply with quote Back to top

This is verizon in New Jersey - I was on the phone(45min wait) - and was told that it is Focals issue, nothing listed in their database.


Updated Date: Number Transfer Progress History:
January 29, 2005 Awaiting Letter of Authorization
February 2, 2005 Letter of Authorization (LOA) Received
February 2, 2005 Transfer Sent to Carrier

This is now March 2 - exactly 20 "business" days!!!
I'm holding my breath - after seeing all of the other horror stories in this forum. Disbelief
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brian417
New Forum Member
New Forum Member


Joined: Mar 02, 2005
Posts: 5
Location: Gaithersburg, MD

PostPosted: Wed Mar 02, 2005 10:35 pm    Post subject: Reply with quote Back to top

I get the award I think. I'm in Suburban Washington, DC (Maryland). My saga is below: Smile

August 25, 2004 Awaiting Letter of Authorization
August 25, 2004 Letter of Authorization (LOA) Received
August 25, 2004 Transfer Sent to Carrier
March 1, 2005 Carrier Approved Transfer
March 2, 2005 Completed LNP Transfer

Yay, only 6 months. LOL. I do have to say though that I really didn't push the issue and probably should have. I just emailed dslreports@vonage.com last week and mysteriously the ball rolled pretty quickly.

Brian
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rbarthle17
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Joined: Jan 19, 2005
Posts: 44

PostPosted: Thu Mar 03, 2005 9:17 am    Post subject: Reply with quote Back to top

rbarthle17 wrote:
Verizon NoVA member. Just submitted LOA on 2/10, Verizon got it on 2/11. We'll see how this goes from here...


Update: Called Verizon 3 days ago. They had no record of a transfer request in their system....

I've got a ticket running with Vonage right now to have them resend the request. When they do that, I'll call Verizon to make sure they got it.

I only hope I caught this early enough to avoid having a horror story of my own to tell.
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mikedief
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Full Forum Member


Joined: Feb 08, 2005
Posts: 67

PostPosted: Thu Mar 03, 2005 11:02 am    Post subject: Reply with quote Back to top

brian417 wrote:
I get the award I think. I'm in Suburban Washington, DC (Maryland). My saga is below: Smile

August 25, 2004 Awaiting Letter of Authorization
August 25, 2004 Letter of Authorization (LOA) Received
August 25, 2004 Transfer Sent to Carrier
March 1, 2005 Carrier Approved Transfer
March 2, 2005 Completed LNP Transfer

Yay, only 6 months. LOL. I do have to say though that I really didn't push the issue and probably should have. I just emailed dslreports@vonage.com last week and mysteriously the ball rolled pretty quickly.

Brian


you're still behind drewmie, who's at 8 months and still waiting......
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gridbias
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 22, 2004
Posts: 16
Location: SE Pennsylvania

PostPosted: Fri Mar 04, 2005 5:18 pm    Post subject: Reply with quote Back to top

I'm in SE Pennsylvania, and my Verizon # was completely switched with no problems in slightly under two weeks.

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Larry
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drewmie
Vonage Forum Junior
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Joined: Feb 08, 2005
Posts: 33
Location: Utah, USA

PostPosted: Sat Mar 05, 2005 1:24 am    Post subject: I Win!... I Mean Lose Reply with quote Back to top

July 10, 2004 Letter of Authorization (LOA) Received
July 10, 2004 Transfer Sent to Carrier

Yep, still waiting. My 8 month mark is in less than a week. Do I get a prize? Wink

But I'm not a Verizon customer. I'm in Utah, my phone company is Vartec, and my phone number shows Qwest as the carrier (my original phone company).


Last edited by drewmie on Sun Mar 06, 2005 2:24 am; edited 1 time in total
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pjgolian
Vonage Forum Associate
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Joined: Feb 12, 2005
Posts: 18
Location: Lehigh Valley, PA

PostPosted: Sat Mar 05, 2005 5:53 pm    Post subject: Reply with quote Back to top

I've been waiting since 2/11/05. I contacted Verizon yesterday and they claim that they haven't received the transfer request yet from Vonage. I sent an email to Vonage and I'm waiting for a reply.
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