Verizon Customers - How long did it take to transfer your #?

Posts: 4 · New Forum Member Joined: Feb 18, 2005 Posts: 4

Seems the right hand of Vonage doesn't know what the left hand is doing. Finding it impossible to get into Billing to get credits for the past 2 1/2 months, too. Finally found 1 person to take responsibility. Been on phone with Vonage literally over 10 hours of hold time & a few conversations.

Posts: 126 · Posted: Fri Feb 18, 2005 7:48 pm Post subject:

The problem with Porting is not the fault of Vonage. I work for Verizon Wireless and started out in the WLNP department. I know how it works. The nightmare of spending forever trying to port. Now a days, porting your wireless number takes about 10 minutes, unless there is a problem then id say 3-4 days max. Usually information not matching is the problem. Anyhow, im going to put the pressure on Verizon Land Line seeings how I know the rules and regulations governing LNP. I started porting on Feb 10th. Wish me luck....

Posts: 66 · Posted: Fri Feb 18, 2005 10:13 pm Post subject:

This is Houston Market, I copied/pasted from my Vonage account. I did insure all the Vonage/Verizon info on paperwork,LOA etc.. matched EXACTLY.

Updated Date: Number Transfer Progress History:
December 28, 2004 Awaiting Letter of Authorization
December 28, 2004 Letter of Authorization (LOA) Received
December 28, 2004 Transfer Sent to Carrier
January 6, 2005 Carrier Approved Transfer
January 7, 2005 Completed LNP Transfer
Lol

Posts: 3 · New Forum Member Joined: Mar 02, 2005 Posts: 3

This is verizon in New Jersey - I was on the phone(45min wait) - and was told that it is Focals issue, nothing listed in their database.

Updated Date: Number Transfer Progress History:
January 29, 2005 Awaiting Letter of Authorization
February 2, 2005 Letter of Authorization (LOA) Received
February 2, 2005 Transfer Sent to Carrier

This is now March 2 - exactly 20 "business" days!!!
I'm holding my breath - after seeing all of the other horror stories in this forum. Disbelief

Posts: 5 · Posted: Wed Mar 02, 2005 10:35 pm Post subject:

I get the award I think. I'm in Suburban Washington, DC (Maryland). My saga is below: Smile

August 25, 2004 Awaiting Letter of Authorization
August 25, 2004 Letter of Authorization (LOA) Received
August 25, 2004 Transfer Sent to Carrier
March 1, 2005 Carrier Approved Transfer
March 2, 2005 Completed LNP Transfer

Yay, only 6 months. LOL. I do have to say though that I really didn't push the issue and probably should have. I just emailed dslreports@vonage.com last week and mysteriously the ball rolled pretty quickly.

Brian

Posts: 44 · Full Forum Member Joined: Jan 19, 2005 Posts: 44

rbarthle17 wrote:

Verizon NoVA member. Just submitted LOA on 2/10, Verizon got it on 2/11. We'll see how this goes from here...

Update: Called Verizon 3 days ago. They had no record of a transfer request in their system....

I've got a ticket running with Vonage right now to have them resend the request. When they do that, I'll call Verizon to make sure they got it.

I only hope I caught this early enough to avoid having a horror story of my own to tell.

Posts: 67 · Full Forum Member Joined: Feb 08, 2005 Posts: 67

brian417 wrote:

I get the award I think. I'm in Suburban Washington, DC (Maryland). My saga is below: Smile

August 25, 2004 Awaiting Letter of Authorization
August 25, 2004 Letter of Authorization (LOA) Received
August 25, 2004 Transfer Sent to Carrier
March 1, 2005 Carrier Approved Transfer
March 2, 2005 Completed LNP Transfer

Yay, only 6 months. LOL. I do have to say though that I really didn't push the issue and probably should have. I just emailed dslreports@vonage.com last week and mysteriously the ball rolled pretty quickly.

Brian

you're still behind drewmie, who's at 8 months and still waiting......

Posts: 16 · Posted: Fri Mar 04, 2005 5:18 pm Post subject:

I'm in SE Pennsylvania, and my Verizon # was completely switched with no problems in slightly under two weeks.

Posts: 33 · Posted: Sat Mar 05, 2005 1:24 am Post subject: I Win!... I Mean Lose

July 10, 2004 Letter of Authorization (LOA) Received
July 10, 2004 Transfer Sent to Carrier

Yep, still waiting. My 8 month mark is in less than a week. Do I get a prize? Wink

But I'm not a Verizon customer. I'm in Utah, my phone company is Vartec, and my phone number shows Qwest as the carrier (my original phone company).

Posts: 18 · Posted: Sat Mar 05, 2005 5:53 pm Post subject:

I've been waiting since 2/11/05. I contacted Verizon yesterday and they claim that they haven't received the transfer request yet from Vonage. I sent an email to Vonage and I'm waiting for a reply.