Verizon Customers - How long did it take to transfer your #?

Posts: 1 · New Forum Member Joined: May 07, 2005 Posts: 1

I was ported in exactly 20 days. I called Vonage at day 10 and they were amazed they had a port date and time scheduled from Verizon. The number ported exactly at 10am as scheduled. There was a 4 hour window from 6-10 am where my verizon number stopped working but the Vonage port hadn't kicked in yet (I was automatically transferred to Verizon voicemail if I dialed my number from a landline). I felt Verizon did everything right. I am also a FIOS customer so I wonder if I got better service (it seems FIOS customers are treated better).

Posts: 4 · New Forum Member Joined: May 10, 2005 Posts: 4

I just got my transfer finalized today. The transfer took less than two weeks. Here's my experience:

April 28, 2005 Awaiting Letter of Authorization
May 9, 2005 Letter of Authorization (LOA) Received
May 9, 2005 Transfer Sent to Carrier
May 9, 2005 Carrier Approved Transfer
May 10, 2005 Completed LNP Transfer

After I sent the LOA & current statement to Vonage, I contacted Verizon through their website/e-mail support and explained to them that I was transfering my number over to Vonage and to see if they could do anything on their part to speed up the process. They responded saying that I need to communicate w/Vonage. I also sent Vonage an e-mail support message through their website to see if they received my LOA fax. I'm not sure if any of this actually helped speed up the transfer process, but I'm sure it doesn't hurt any.

Posts: 13 · Vonage Forum Associate Joined: Apr 14, 2005 Posts: 13

March 20, 2005 Awaiting Letter of Authorization
March 22, 2005 Letter of Authorization (LOA) Received
March 22, 2005 Transfer Sent to Carrier

I called last week to see what was going on, got a ticket opened, and a couple days ago received a form-letter-looking email from the LNP department, saying they were checking on my status with their 3rd party carrier. Then today I checked my Verizon account, and there's a disconnect order set for 3-7pm on May 17! I guess being a semi-squeaky wheel does help. Hopefully the disconnect will happen when promised. There's no date on my Vonage account yet, but I expect that'll show up tomorrow.

Posts: 14 · Vonage Forum Associate Joined: Apr 09, 2005 Posts: 14

Well I just wanted to chime in with a possitive report because I've heard so many horror stories.

May 3 - Request submitted (online)
May 3 - LOA completed (online)
May 12 - LNP completed

Barely gave me enough time to think about how I was going to hookup all the phones, caller ids, etc. Good thing phones aren't like audio or video signals.

Posts: 7 · New Forum Member Joined: Apr 26, 2005 Posts: 7

LaDivina wrote:

Then today I checked my Verizon account, and there's a disconnect order set for 3-7pm on May 17!

Where do you go in Verizon to see if there is a disconnect order? I see a place to add new service.

Posts: 13 · Vonage Forum Associate Joined: Apr 14, 2005 Posts: 13

GeneS wrote:

Where do you go in Verizon to see if there is a disconnect order?

Log into your Verizon account. The default page should be the "Summary" tab. The next tab to the right says "Order/Repair Status". That's where the disconnect order should be, and if you click the "View More" for the order, you'll be able to see the target time range (
Appointment Time).

By the way, the disconnect date has been on my Verizon account for days now, but still hasn't appeared on my Vonage account.

Posts: 13 · Vonage Forum Associate Joined: Apr 14, 2005 Posts: 13

As an update, I did finally get an email today from Vonage, confirming tomorrow's date for the transfer. *fingers crossed*

Posts: 6 · New Forum Member Joined: May 16, 2005 Posts: 6

April 7, 2005 Awaiting Letter of Authorization
April 8, 2005 Letter of Authorization (LOA) Received
April 8, 2005 Transfer Sent to Carrier

I have been billed for 2 months while waiting for my number transfer.

Posts: 1 · New Forum Member Joined: May 07, 2005 Posts: 1

May 2, 2005 Awaiting Letter of Authorization
May 2, 2005 Letter of Authorization (LOA) Received
May 7, 2005 Transfer Sent to Carrier
May 12, 2005 Carrier Approved Transfer
May 13, 2005 Completed LNP Transfer

This was with Verizon in Richmond, VA. I was very pleased with the turn-around time.

Posts: 7 · New Forum Member Joined: Mar 03, 2005 Posts: 7

Since it takes an hour to do a wireless number transfer, I wonder if foot dragging by the carrier is like keeping you hostage to keep their $ coming in.

March 13, 2005 Awaiting Letter of Authorization
March 14, 2005 Letter of Authorization (LOA) Received
March 14, 2005 Transfer Sent to Carrier

Called again and still waiting.... and waiting...