Verizon Customers - How long did it take to transfer your #?

Posts: 21 · Vonage Forum Associate Joined: May 25, 2005 Posts: 21

Boston area:

February 26, 2005 Awaiting Letter of Authorization
March 5, 2005 Letter of Authorization (LOA) Received
March 5, 2005 Transfer Sent to Carrier

Supposedly today is the tentative date of transfer, but two of these dates have already come and gone. Vonage will receive a nasty call tonight if it is not yet transferred. Although it may be Verizon who is to blame, as a Vonage customer it is certainly their responsibility to ensure a transfer is completed in a timely fashion.

Posts: 78 · Posted: Tue May 31, 2005 12:56 pm Post subject: Re: still waiting.....

scubasteve wrote:

Boston area:

February 26, 2005 Awaiting Letter of Authorization
March 5, 2005 Letter of Authorization (LOA) Received
March 5, 2005 Transfer Sent to Carrier

Supposedly today is the tentative date of transfer, but two of these dates have already come and gone. Vonage will receive a nasty call tonight if it is not yet transferred. Although it may be Verizon who is to blame, as a Vonage customer it is certainly their responsibility to ensure a transfer is completed in a timely fashion.

If I had to bet my life on it I'd say it's Verizon that's holding it up. That's why mine actually happened in 20 business days come to think of it. By the 12th or so day I turned on the heat with my contacts at the AG's office, PUC office and Verizon.

I guess you have to hold their feet to the fire when it comes to this.

Posts: 3 · New Forum Member Joined: May 17, 2005 Posts: 3

Here is my info:

January 18, 2005 Awaiting Letter of Authorization
January 19, 2005 Letter of Authorization (LOA) Received
January 19, 2005 Transfer Sent to Carrier

This is awful. I am going to complain on dslreports.

Posts: 78 · Posted: Thu Jun 02, 2005 9:38 am Post subject:

vronp wrote:

Here is my info:

January 18, 2005 Awaiting Letter of Authorization
January 19, 2005 Letter of Authorization (LOA) Received
January 19, 2005 Transfer Sent to Carrier

This is awful. I am going to complain on dslreports.

In addition to dslreports you should also contact:

Your state public utilities commission. After all, Verizon and other carriers still have to listen to the local PUC's.

Second, contact your state AG's office or DA's office. They usually have public regulatory attorneys on staff that can help.

Posts: 21 · Vonage Forum Associate Joined: May 25, 2005 Posts: 21

Finally had my number ported today:

February 26, 2005 Awaiting Letter of Authorization
March 5, 2005 Letter of Authorization (LOA) Received
March 5, 2005 Transfer Sent to Carrier
June 10, 2005 Carrier Approved Transfer
June 13, 2005 Completed LNP Transfer

All it took was 8 emails / 3 phone calls to Vonage, 1 email / 1 phone call to Verizon and 3 months, 8 days :p

Posts: 12 · Vonage Forum Associate Joined: Jun 16, 2005 Posts: 12

Not bad at all... ELOA with 3PV really makes a difference
(port from Verizon in MA)
June 21, 2005 Awaiting Letter of Authorization
June 22, 2005 Letter of Authorization (LOA) Received
June 22, 2005 Transfer Sent to Carrier
June 28, 2005 Carrier Approved Transfer
June 28, 2005 Completed LNP Transfer

Posts: 1 · New Forum Member Joined: Jan 20, 2005 Posts: 1

Multiple e-mails, phone calls to Vonage and Verizon, complaint to FCC, etc., since September 8, 2004 notification from Vonage to Verizon have only resulted in 50% refund of monthly charges from Vonage. That helps, but doesn't begin to address inconvenience. Otherwise, I love it. Apparently the number I wish to port is now with Bell South... I've begun to give out my "new" DSL line number as my home number...

Posts: 1 · New Forum Member Joined: Aug 04, 2004 Posts: 1

I switched from Comcast cable phone service.

July 14, 2004 Awaiting Letter of Authorization
July 24, 2004 Letter of Authorization (LOA) Received
July 24, 2004 Transfer Sent to Carrier
December 1, 2004 Carrier Approved Transfer
December 2, 2004 Completed LNP Transfer

Posts: 2 · New Forum Member Joined: Apr 02, 2005 Posts: 2

I live west of Boston (Westborough), MA

June 18, 2005 Awaiting Letter of Authorization
June 18, 2005 Letter of Authorization (LOA) Received
June 22, 2005 Transfer Sent to Carrier
July 5, 2005 Carrier Approved Transfer
July 5, 2005 Completed LNP Transfer

Today before noon (7/5) the transfer took effect. I even called home from work and heard my Vonage voice mail answer!

So 11 business days (giving them the 4th of July as a holiday)

Not bad, considering the horror stories I have heard.

Posts: 34 · Vonage Forum Junior Joined: Nov 29, 2005 Posts: 34

November 19, 2005 Awaiting Letter of Authorization
November 19, 2005 Letter of Authorization (LOA) Received
November 19, 2005 Transfer Sent to Carrier
December 9, 2005 Carrier Approved Transfer
December 12, 2005 Completed LNP Transfer

So 16 business days. I'm pleased.