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trssho
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Joined: Feb 11, 2005
Posts: 7
Location: Melbourne, FL

PostPosted: Sun Feb 13, 2005 9:46 am    Post subject: Phone not working in a.m. Reply with quote Back to top

RT31P2


I have an issue which seems to be mostly in the morning, where I have no light on router, and am unable to connect to the net. The cable modem indicates connectivity however.
If I unplug my modem, and it reboots, then everything comes back with no problem. I am wondering if the router can be doing this, or if it a modem problem. Not looking rorward to calling tech support for Vonage, or TWC.

Thanks in advance, Andy
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Apexdv
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Joined: Dec 31, 2004
Posts: 62
Location: Atlanta, GA ITP

PostPosted: Sun Feb 13, 2005 9:55 am    Post subject: Reply with quote Back to top

The last few mornings, mine has done the same. My cable modem indicates activity (and lots of it!) yet no lights are lit on my LinkSys. Too, I either:

-Get a dial tone but, when I try old-faithfull, *69 (to verify connection), a fast busy signal, or
-Dead air on the phone line.

I then power cycle the adapter and bamo...all better.

If you call Customer Svc. just have a pot of coffee ready and place it on speakerphone (remember the mute button).

I phoned for my aunt the other day and it took me 52 minutes of the "pornish" hold music but eventually, I ended up with a knowledgable technician on the other end.

Rolling Eyes

P.S. - I also have a PAP2. That little booger has been running since the beginning of January with NO issue. So stable that I forget it is even there!

_________________
Apexdv
---------
"Ok, I admit it. I was just a front-man for the real fathers of Linux, the Tooth Fairy and Santa Claus." --- Linus Torvalds
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epclark
Vonage Forum Associate
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Joined: Feb 01, 2005
Posts: 20
Location: Raleigh NC

PostPosted: Sun Feb 13, 2005 3:33 pm    Post subject: I think it is Time Warner Cable and Not Vonage Reply with quote Back to top

While I am by no means an Expert on Voip. I really think this is a TWC issue. For the second weekend in a row. I, Like trssho stated, too had no service for short period yesterday [Saturday the 11th.]. While the cable modem "Surfboard Cable Modem" indicated that I had a connection, the RT31P2 router (Phone 1) light was out. I had no internet connectivity at all and therefore, no phone service.
In my situation, rebooting the the modem and router did not improve the quality and the service was out for about 45 - 50 minutes. The service and connection did return on it's own without any intervention on my part.

I would be curious to know how many Time Warner Customers in the Raleigh, Durham, and Research Triangle Area of North Carolina have encountered this same issue.

I must also state, that I live out in an unincorporated area of Wake County.
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