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Trebuchet
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PostPosted: Sun Feb 13, 2005 7:30 am    Post subject: Can Not Configure Linksys Router Reply with quote Back to top

Hi:

This is the second weekend I haven't been able to configure my Linksys Router. I never get past the second screen of the Setup Wizard. I get a message that says "Unable to connect to the Router," followed by instructions to check the connections (which are OK) and to press the reset button for 10 seconds (which does nothing).

I sent email to the support address last Sunday and have yet to hear back. I talked to a guy on the help line and he said I didn't need to configure the router, that I could just plug everything in and get a dial tone. That was not the case.

I'd really like this Vonage thing to work out--I love the idea of giving SBC the brush-off. But so far it's been a real bummer. Can anyone bail me out?

Thanks,
T.

[ADMIN EDIT TITLE - "Please advise" TOO VAGUE]
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neutral
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PostPosted: Sun Feb 13, 2005 8:01 am    Post subject: Reply with quote Back to top

What step is done before this happens?

Hopefully it's not the step where you change the ip address of the router. Lol
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tysonfamnc
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Posts: 188
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PostPosted: Sun Feb 13, 2005 12:55 pm    Post subject: Reply with quote Back to top

Do you have to do the setup wizard? I have a network and use a MS wireless router. I have my Linksys behind my MS router and able to see the Linksys using another PC plugged into the back of it.
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Fletcher
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Posts: 222
Location: NYC Metro

PostPosted: Sun Feb 13, 2005 1:03 pm    Post subject: Re: Please advise Reply with quote Back to top

Trebuchet wrote:
This is the second weekend I haven't been able to configure my Linksys Router. I never get past the second screen of the Setup Wizard. I get a message that says "Unable to connect to the Router," followed by instructions to check the connections (which are OK) and to press the reset button for 10 seconds (which does nothing).


If you're running a software firewall (like ZoneAlarm) on the PC or laptop, that may be blocking your access to the config screen in your adapter/router. Rather than getting complicated here, just disable or shut off temporarily any firewall software, pop-up blockers, etc. and try it again.

That may not help and you may not be using firewall software on the computer you're using to communicate with the adapter/router, but a firewall could be the cause of the problem.

Good luck.

Fletcher
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pjgolian
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PostPosted: Sun Feb 13, 2005 1:43 pm    Post subject: Re: Please advise Reply with quote Back to top

Trebuchet wrote:
I never get past the second screen of the Setup Wizard. I get a message that says "Unable to connect to the Router," followed by instructions to check the connections (which are OK) and to press the reset button for 10 seconds (which does nothing)


Is your PC setup to obtain an IP address automatically? If so, have you rebooted the PC after hooking up to the router?
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Fletcher
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PostPosted: Sun Feb 13, 2005 1:47 pm    Post subject: Reply with quote Back to top

Please tell us your exact set up, including equipment names and models, as well as what cables you have plugged into what ports.

Also tell us if you have changed any settings on any other device like a wireless or router other than the Vonage adapter/router.

Fletcher
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Trebuchet
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PostPosted: Sun Feb 13, 2005 2:28 pm    Post subject: Hello Reply with quote Back to top

Thanks for getting back to me, people. I spent two hours on the cell phone this AM with a Vonage support guy but he was entirely stumped by my situation. He passed the details on to someone higher up the service chain and I'm supposed to be getting a call back from them.

My computer is a garden variety Dell Dimension 4500. I have a Motorola SB5100 SURFboard Cable Modem, and DSL from Comcast.

My ethernet cables are both fully functional and plugged into correct ports. We tried disabling my firewalls, the Windows one and the Norton/Symantec one, and it didn't make any difference.

One of the things the guy had me do repeatedly was enter a numerical address in the top bar of my browser. Instead of connecting, I kept getting a "timed out" alert. He was nonplussed by this. He had me "ping" this number at the command screen and it didn't work. (I have no idea what I'm talking about here: these are just things he had me do.)

Any thoughts? Again, I very much appreciate any help.
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Trebuchet
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PostPosted: Sun Feb 13, 2005 2:35 pm    Post subject: Reply with quote Back to top

neutral wrote:
What step is done before this happens?

Hopefully it's not the step where you change the ip address of the router. Lol


The first step refers to checking out my internet connection. That one works fine.
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Trebuchet
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PostPosted: Wed Feb 16, 2005 9:41 am    Post subject: Please re-send Reply with quote Back to top

I received an email message yesterday alerting me about a private message, but there was no new message in my box. If someone is trying to reach me there, please try again.

I guess I'm going to give the tech support line one more shot this weekend and if that fails I'll ship my Router back and demand a refund. This service still seems like a good idea but so far the support just isn't there.
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sea
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PostPosted: Thu May 05, 2005 12:18 am    Post subject: Probable solution Reply with quote Back to top

I had the same problem. This is how I fixed it:

1. Make sure you use the normal Ethernet cable (not XOver) that connects the router to your PC.
2. You need to enable the Local Area Connection (Ethernet port) on your PC.

Hope that helps.
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