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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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ricardoswe
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PostPosted: Sat Feb 12, 2005 10:15 am    Post subject: what specifics does Vonage recommend to have fax work? Reply with quote Back to top

Please forgive my frustration. I'm looking for a brief, effective fax solution. I don't have hours to spend searching for and fiddling with VoIP/fax features.

My wife needs a fax machine 24/7 for her business. [Cant' use a solution of turning on and off various Vonage features like voicemail.] Local telco is *very expensive*. Vonage is great for cost & features, except for this fax thing.

My best alternative right now seems to be eFax or WinFax+Concord Technologies (about the same as eFax). A search for reviews of eFax shows that their customer service is very poor, so I'm hesitant to use eFax.

I've sent Vonage an email asking them what *they* recommend for fax equipment...do they have a solution that they know will work? They acknowledged receiving the questions, but have not replied further after several days. They apparently don't have an answer.

So - my questions to this forum's collective knowledge bank --
* Is there a fax machine that is known to work with Voip? Reliable operation.
* Does Vonage acknowledge that there is a problem with fax machines over Voip?
* Does Vonage have a specific plan and timeline for a solution to get faxes working? [Just how much can they afford to spend on repetitive support calls on the same persistent issues?]
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reebok
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PostPosted: Sat Feb 12, 2005 10:42 am    Post subject: Reply with quote Back to top

1. my lexmark X125 works good. search this forum, the information is out there. try http://www.vonage-forum.com/ftopic1160.html+ip for starters. it's an old thread but many machines are mentioned.
2. yes. you answered your own question. Voip is voice over ip, not data over ip. there is supposedly foip or fax over ip which may or may not be coming to Vonage. T.38 is apparently the gold standard codec for faxing over Voip, but Vonage doesn't use/have it at this point.
3. I dunno. they can mess with your line settings, especially if you have a dedicated fax line. otherwise, they are less likely to change certain settings due to, I assume, voice quality degradation.

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rlstjohn
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PostPosted: Sat Feb 12, 2005 4:38 pm    Post subject: Reply with quote Back to top

I have successfully been sending faxing via my normal Vonage voice line (I do not have a fax line) using my HP fax 1010. It always connects and sends and since I only send a few faxes, I confirm the fax has indeed made it through and I am batting 100%. Hope this helps.
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ssantana
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PostPosted: Sat Feb 12, 2005 5:04 pm    Post subject: Reply with quote Back to top

Try changing the boad rate on the fax machine to 9600.

-Steve

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ricardoswe
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PostPosted: Sat Feb 12, 2005 6:09 pm    Post subject: Reply with quote Back to top

That's kind of my point -- I don't want to chase various tweaks, hoping one of them will work some of the time (that's been my experience).

Our current fax machine is already at 9600 baud and I've already had Vonage techs "tweak" their end as they can or will. Doesn't work.

Has anyone noticed if a particular fax machine works "always"? Should there be a poll, to tally which ones are working for various people?
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bbtrumpetguy
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PostPosted: Sat Feb 12, 2005 7:45 pm    Post subject: Reply with quote Back to top

Are you trying this on the dedicated fax line or over your main line? If on the main line, try *99 to change codecs and to change packetization (which I'm sure they all ready tried from their end). Other than that, yes, either get a new fax machine or use efax for now. I know this isn't helpful but I've had no problem sending/receiving faxes to and from my XP Pro machine over the main Vonage line.
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sdstuckey
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PostPosted: Sat Feb 12, 2005 8:25 pm    Post subject: Reply with quote Back to top

Please humor me... do not think I am strange (although I am)...
I too need to use a fax constantly throughout the day, and when I switched to Vonage initially it worked fine.

I had some problems with my ATA and Vonage had me trying various things. When I finally got my voice problems sorted out, my fax stopped working. I tried the reverse DSL filter, Vonage changed my packetization to 10, you name it.

To make a long story short, I called HP (fax manufacturer) and explained to the tech what I was doing. He asked "Do you have an open mind?" I replied, "Of course! I'm using Voip and trying to fax..."
His solution: replace the line cord from my fax to my jack or termination with a 2 conductor cord. "ONLY 2 conductor" he insisted, you know only 2 brass thingys on each end. If you use the DSL thing make sure it is a one line DSL filter too.
I totally thought this guy was nuts Confused and politely said "Thank you." and hung up the phone.

I opened up my trusty HP manual looking for reference to the line cord. ..and sure enough on page 2 (the one with the pictures.. Eek ) it showed the included "2 conductor phone cord".

Hmm. I thought. I rooted around in my rats nest of cables and found that my 2 cond. fax cord got shuffled to my cordless phone base and vice versa. I switched them back and Viola! Faxing worked.

There is one other requirement prefix all dialing with *99 (on the Moto ATA this jumps to the 90k codec).

People with credit card terminals have also had luck with this.

Along other things - if you have latency introduced by your ISP no amount of tweaking will resolve your issue. In short - for Voip to act like POTS you need a stable ISP and router.

I can't guarantee it, but I can say in the strange situations with analog data communication devices, this (2 conductor) with the reverse DSL filter have fixed about everything. Hope this helps.

And everyone.... don't flame me if you think I'm nuts. It worked for me and others. I think its nuts too, but I am enjoying faxing on Vonage, modem and TTY devices too.

By the way my setup:

Cable modem __> Linksys wrt54g(svesoft)--> Moto ATA (Static IP) __>reverse DSL filter to phone lines in house. All telephony devices have 2 conductor cords (of course Rolling Eyes )

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VoipDude
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PostPosted: Thu Feb 17, 2005 11:17 am    Post subject: Reply with quote Back to top

One has to wonder if it was just coincidence that this "fixed" your problem or if indeed there is something to it. If it is, I wonder if a shielded cable (you would have to make it) would work even better.

I am not able to think of any real difference it should have made on an electrical level, but then again, I know at my work sometimes hooking up test equipment can be sort of an art form.

I am getting ready to try my HP 7310xi for faxing on occassion and came looking to see what would be necessary to send/receive say 2 - 4 faxes a month. I will keep all of these things in mind as I give it a whirl.

I'll let you know how it goes.
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VoipDude
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PostPosted: Fri Feb 18, 2005 5:29 pm    Post subject: Reply with quote Back to top

Success! I can dial from my original number (via fax-modem) and recieve on the Vonage phone a fax at 14.4 - Not too bad. I also had my brother fax me a page - it also went at 14.4.

I also sent one from the fax machine to my computer the other direction which also connected and sent at 14.4. However these were all 1 page faxes.

Since I only do 2 - 4 per month this is more that acceptable. Even if I have to occassionaly resend one, this is ok.
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lilgto64
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PostPosted: Wed May 11, 2005 1:43 pm    Post subject: Shielded wire not making any difference Reply with quote Back to top

One has to wonder if it was just coincidence that this "fixed" your problem or if indeed there is something to it. If it is, I wonder if a shielded cable (you would have to make it) would work even better.

I made my own wire using cat 5 cable from the second port on a linksys rt31p2 to a panasonic fax mahcine and while it is able to receive okay - it currently can only send one page at a time then gives a communication error.
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