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animate
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PostPosted: Sat Feb 12, 2005 3:04 pm    Post subject: Reply with quote Back to top

Yes, I have always had touchtone on it. I could always push options when I called a business. Now when I call, if it don't have an option that says, "If you don't have a touchtone, please hold" then I don't get to talk to anyone. I am trying desperately to find a phone I can use that has buttons large enough and is cordless so I can use it with both lines. But....so far, no luck with big numbers and cordless.
Thanks,
Donna


reebok wrote:
even if it did, how would it have been manipulated? she had touch tone originally according to the first post.

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PostPosted: Sat Feb 12, 2005 3:07 pm    Post subject: Reply with quote Back to top

you need to try what fletcher has said a couple times. hit that 7. with and without it plugged into a jack. hold it down for several seconds too. it might give some sort of confirmation tone.

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Fletcher
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PostPosted: Sat Feb 12, 2005 3:10 pm    Post subject: Reply with quote Back to top


Donna,

OK, now we can try some more advanced possbilities.

First, some background. When you press the buttons on your phone, they don't actually send a sound out over the line. They send a coded signal which is translated into a sound (tone) at the other end. However, we all want to hear the sound that we're sending, so there are two ways this can happen: (1) the phone instrument is set to make the sound locally when you press a key -- that's called keybeep and it is only heard by you while the signal it sends is translated into a sound on the receiving end, or (2) the phone company echos back the sound to your phone -- so you send out a silent signal for a tone, but you hear it when it is echoed back to your phone.

We have all assumed that the problem was that your phone had been switched from Tone dialing to Pulse dialing, but that may not be the problem at all. It may be that your phone is already in Tone mode, but that it is not set to keybeep locally and your telephone company is not echoing the key signals back to you. If that is the case, the tones are actually going out, but you can't hear them either directly or by echo.

To find out if this is happening, call a friend or relative and press some keys while you're in the call. If they hear the tones on their end, then the problem is that you are not getting tones echoed by the phone company. You can fix that by figuring out how to turn on local keybeeps (which the tone button under the 7 should do for you) or by calling the phone company and asking to have the tones echoed to you.

This is a long shot, but that's about all I can suggest for now. If I think of any other wild ideas, I'll give you a shout.

Good luck. Hope you can get this working again.

Fletcher
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animate
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PostPosted: Sat Feb 12, 2005 3:33 pm    Post subject: Reply with quote Back to top

While I am on the phone subject, which digital cordless phone has the biggest numbers, uniden, panosonic, AT&T or Motorolla? I can't tell by enlargeing pics on the web and I can't get out and shop.

NEW METHOD OF FIXING THINGS !!
Well, it is now fixed. When I press a number, I hear a tone instead of a dialing sound. You will never guess how I fixed it. I got mad. I was going to throw it in the trash but first I got mad and threw it against the floor. Now it works.
That'll teach it !!!!!
<grin>
It had not been dropped or anything though before it messed up. I still don't know what happend. All I know is that it worked before I tried it with Vonage. It never worked with Vonage so I put it back in my wall jack and then the touchtone was gone.
Anyway, after throwing it against the floor, it works.
Thanks for all your help. I am going to test it now by calling one of my credit cards and see if I can get the automated system to work.
If not, guess I will have someone go buy me another phone. My son n law is getting tired of buying and taking back though.

Thanks for all your help and patience. You are greatly appreciated.
Donna

animate wrote:
I pushed and pushed and pushed but never got anywhere.
Do you think it would break if I tried to prize it off?
Thanks,
Donna


bbtrumpetguy wrote:

Donna,
On the bottom of your phone (where you were trying to read the numbers) there is a plate (Covering your numbers). This is in the picture where you have written "This end up for desk use" You can remove this plate by pushing in the 2 tabs that are next to your thumb in the picture and pulling it off. This will allow you to get the whole make/model number.

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Fletcher
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PostPosted: Sat Feb 12, 2005 3:41 pm    Post subject: Reply with quote Back to top


Donna,

That's great. Throwing it against a wall was going to be my next suggestion, but I reserve that advice as a last resort because it requires a highly skilled technician to throw it with just the right amount of force and at just the right angle. Apprently, you're an expert at it, so we may call on you to help others who have similar problems. Lol

Now, I have an idea that might work for your Vonage, but let's wait to see if others agree before you try it.

Since you have two lines on your GE phone, why not use one line for Vonage and the other for your regular landline phone? That way, you can just buy a long phone cable and not have to buy a new phone. Also, you'll get to keep using a phone that you like and are familiar with.

There may be some reason why this can't be done, so I hope other experts here will add to this and tell us whether this is a good or dumb idea.

Glad you got your tones back!

Everybody -- please comment on my idea, so Donna will know whether to try it.

Fletcher
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animate
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PostPosted: Sat Feb 12, 2005 3:51 pm    Post subject: Reply with quote Back to top

Yes, guess I have that expert "thorw". <grin>
I would love to do your next suggestion that but it don't work with Vonage. I tried it with Vonage before I ever bought the first cordless. When I hooked it into my Vonage thing, I got a dial tone but no matter how many buttons I pushed, I still got a dial tone. My calls would not go thorugh.
That is the only time that I got to talk to a live person in support and they told me that if it never worked, it would not work in a wall jack either. I did not argue with him but knew he was wrong because I had been using it. He told me to take everything out and start like I was just hooking up my Vonage for the first time. I did. It still never worked. So....I then put it back in my Wall jack and that was when the touchtone no longer worked. I had planned on using this phone with Vonage.
I borrowed a phone from my friend to make sure that Vonage was working, and it was. It just does not like my phone.
Thanks anyway for your great suggestions. I like this board and knowing there is help just a few keys away.
Now if I could get my 911 thing fixed, and get me a new cordless for my Vonage, I would be all set. My 911 goes to a non emergency number instead of an emergency number. Any suggestions?
Have a great day,
Donna


Fletcher wrote:

Donna,

That's great. Throwing it against a wall was going to be my next suggestion, but I reserve that advice as a last resort because it requires a highly skilled technician to throw it with just the right amount of force and at just the right angle. Apprently, you're an expert at it, so we may call on you to help others who have similar problems. Lol

Now, I have an idea that might work for your Vonage, but let's wait to see if others agree before you try it.

Since you have two lines on your GE phone, why not use one line for Vonage and the other for your regular landline phone? That way, you can just buy a long phone cable and not have to buy a new phone. Also, you'll get to keep using a phone that you like and are familiar with.

There may be some reason why this can't be done, so I hope other experts here will add to this and tell us whether this is a good or dumb idea.

Glad you got your tones back!

Everybody -- please comment on my idea, so Donna will know whether to try it.

Fletcher

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PostPosted: Sat Feb 12, 2005 3:57 pm    Post subject: Reply with quote Back to top

animate wrote:
While I am on the phone subject, which digital cordless phone has the biggest numbers, uniden, panosonic, AT&T or Motorolla? I can't tell by enlargeing pics on the web and I can't get out and shop.


Sorry to let you down, but I would often get this question when I used to work at a national electronics retailer. There really isn't any cordless phone that is manufactured today that has big, easy to read buttons. There was a Panasonic model we carried that had a dialpad on the base as well as on the handset. The numbers on the base were a bit larger than what you'd find on the handset. But the cost was fairly high.

Cordless phones are made to be small, and finding one with big buttons is just more and more difficult. Your son-in-law may never find a good enough cordless for you.

Good luck!

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animate
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PostPosted: Sat Feb 12, 2005 4:02 pm    Post subject: Reply with quote Back to top

I know now why someone thought I had numbers stored in my phone. The typed list at the top. Well, that was not mine. I loaned my phone to my daughter back a couple years ago and she stored some numbers in it. I just never bothered to take it off after she brought it back.

Thought I might better clarify that since I had told you it never had had anyt numbers stored. I meant, I had never stored any numbers in it.

Thanks,
Donna



animate wrote:
Might be, I don't know. And since I can't get it off, I don't know how I am going to fix it.
My son and law will be over later, and I will see if he can get it off.
Thanks,
Donna

Fletcher wrote:
bbtrumpetguy,

Do you think a hardware Tone/Pulse switch might be hidden under that plate? Maybe that's why we couldn't find it.

Fletcher

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Fletcher
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PostPosted: Sat Feb 12, 2005 4:05 pm    Post subject: Reply with quote Back to top


Donna,

Have you tried it again with Vonage now that you've "repaired" your GE phone? The problem might have been that it was trying to pulse dial, which Vonage cannot recognize. I expect you jarred the setting firmly back to Tone dialing when you smacked it, so it might now work with Vonage.

Following up on what Josh said above, there are not many (if any) cordless phones with large keys. I'll look around and let you know if I find anything. One idea might be to look at phones made for little children and tend to be shaped like Mickey Mouse Lol , but I think most (or all) of them are corded phones.

Fletcher
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animate
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PostPosted: Sat Feb 12, 2005 4:08 pm    Post subject: Reply with quote Back to top

Yes, that is very discouraging. Wish they would think of that "other" category when designing their phones. I get a terrible headace using a magnifying glass with which to see numbers.
Wonder if someone could have one special made and how much it would cost.
Anybody know???
Thanks.
Donna

otaku wrote:
animate wrote:
While I am on the phone subject, which digital cordless phone has the biggest numbers, uniden, panosonic, AT&T or Motorolla? I can't tell by enlargeing pics on the web and I can't get out and shop.


Sorry to let you down, but I would often get this question when I used to work at a national electronics retailer. There really isn't any cordless phone that is manufactured today that has big, easy to read buttons. There was a Panasonic model we carried that had a dialpad on the base as well as on the handset. The numbers on the base were a bit larger than what you'd find on the handset. But the cost was fairly high.

Cordless phones are made to be small, and finding one with big buttons is just more and more difficult. Your son-in-law may never find a good enough cordless for you.

Good luck!

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