Every call I make this morning I get a fast busy after a few rings. Including the Vonage customer service number. I tried rebooting everything and still no luck. Anyone have any ideas on what I can do?
Seems to be fast busy out, inbound is fine. In 203 Connecticut here.
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This seems to have hit all over (the US atleast) and appears to be sporadic.. I encountered it (area code 703) for a while around 10:20 am EST..but it seems ot have resolved itself by 11:00... Others at http://www.dslreports.com/forum/remark,12642656~mode=flat also seem to be expericing the same issue..
Hopefully, it will be resolved/backUp for everyone soon.
From DashBoard: Currently we are having issues with outbound calling. Our engineers are working diligently to resolve this issue. We will post an updated message as soon as the issue is resolved.
Thank you for your patience with this matter. We value your business and are dedicated to exemplary customer service.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
i can't believe that customer service is this bad. this is my major concern with Vonage. why do you get a busy signal when you call them... instead, they should put you in a cue... i don't care if i have to wait awhile (well, i do), but that's less rude than putting you to a busy signal. and would it be so hard for them to have an automated message?
i'm new here... and a new Vonage customer, but now starting to wonder if i made the right decision. is this outage thing common??? do you know if they monitor these forums??
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