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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Fletcher
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Fri Feb 11, 2005 12:17 pm    Post subject: Reply with quote Back to top

dconnor wrote:
From DashBoard:
We value your business and are dedicated to exemplary customer service.


I'm a Vonage fan, but I think that tag line is over the top and probably just makes people mad who can't get answers to email in a reasonable time or who spend a lot time waiting for telephone support on hold.

Until Vonage can ramp up its CS staff (hire and train the 600 new employees we've heard about), it should probably add "and working hard to improve it to keep up with growing demand." It's one thing to be "dedicated" and another thing to "deliver."

Very Happy

Fletcher
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dconnor
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Fri Feb 11, 2005 12:20 pm    Post subject: Reply with quote Back to top

race wrote:
why do you get a busy signal when you call them... instead, they should put you in a cue...
is this outage thing common??? do you know if they monitor these forums??

1) You can not get put into a que because you can not even dial out.
2) No
3) Yes

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Xipper
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Joined: Aug 30, 2004
Posts: 6
Location: Portland, OR

PostPosted: Fri Feb 11, 2005 12:21 pm    Post subject: Reply with quote Back to top

Vonage is in a downward spiral it seems. If they cannot resolve their service issues and answer the phone to address customer concerns and problems they will never maintain a solid customer base.

I have been starting to have more and more service problems, their stupid Linksys ATA is a POS...last week mine stopped routing traffic, it works alright for phone calls but no network/internet traffic from computers behind it works...seems its switch died or something similar. Which wouldn't be so bad, if I didn't call and try to get in touch with them and after 2 hours!!!!! on the phone I had to give up and just make it work another way for now.

Everytime I have called them it is a 45-minute + hold time. I have been promised a free month of service for referrals that never happens. I currently also cannot make any outbound calls, and calls to them end up going to busy as soon as you select any menu option.


Come on Vonage, this isn't rocket science. This whole telephony thing was invented before you came around, you just made it cheaper and less functional...
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bunnyt
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Joined: Feb 05, 2005
Posts: 5

PostPosted: Fri Feb 11, 2005 12:23 pm    Post subject: Reply with quote Back to top

I have the same problems...no outbound calling atm.
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MarleyX
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 10, 2005
Posts: 82
Location: Fort Myers, FL

PostPosted: Fri Feb 11, 2005 12:26 pm    Post subject: Reply with quote Back to top

The phone is also not working here, Tampa, Flroida
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AspectTec
Vonage Forum Master
Vonage Forum Master


Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Fri Feb 11, 2005 12:26 pm    Post subject: Reply with quote Back to top

Same here, no outbound calling just busy signals. 706 area


Last edited by AspectTec on Fri Feb 11, 2005 12:38 pm; edited 1 time in total
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pankej2000
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 01, 2005
Posts: 93

PostPosted: Fri Feb 11, 2005 12:28 pm    Post subject: Reply with quote Back to top

I had problem yesterday in chicago area but I reboot my router and working fine since then

Edit:

Not working I just checked.............

Second time in a month


Last edited by pankej2000 on Fri Feb 11, 2005 12:34 pm; edited 1 time in total
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Fletcher
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Fri Feb 11, 2005 12:29 pm    Post subject: Reply with quote Back to top

C'mon guys.

Did you not read DConnor's post about two or three above this one? Of course, you can't dial out. There is a system-wide outage, that has been posted on the dashboard and announced here.

Fletcher
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cuzzort
Full Forum Member
Full Forum Member


Joined: Feb 04, 2005
Posts: 64
Location: Indianapolis IN

PostPosted: Fri Feb 11, 2005 12:36 pm    Post subject: Reply with quote Back to top

Service seems to be back up in Indy (317). Was only out for about 1/2 an hour.
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BigDenMD
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 30, 2004
Posts: 22
Location: Maryland

PostPosted: Fri Feb 11, 2005 12:37 pm    Post subject: Reply with quote Back to top

I guess this is the same problem I posted about earlier. I have to say that so far - about 2 months - this is the first outage we've had.
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