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kenn10
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Joined: Jun 07, 2004
Posts: 196
Location: Kennesaw, GA

PostPosted: Thu Feb 17, 2005 1:16 pm    Post subject: Re: E911 Reply with quote Back to top

redstick wrote:
One of the reasons that I have Vonage is because it's cheap. I don't give a rat's behing whether or not they ever get E911. Do you think Vonage is going to let you have it for free? I don't think E911 is worth the price. I can call the ambulance myself by dialing 4 more digits, hello. If you must have it, stay on POTs and pay their price.


I'm with you, redstick. I like the fact its cheap. 911 is less important to me. Heck, we didn't have 911 10 years ago. (Didn't have Voip either. LOL)

I keep 10-digit emergency numbers posted near my phones. I've known our E911 service at the local PSAP to go down for several reasons (severed fiber once, lightening strike that destroyed PSAP equipment once). Nothing is perfect so always have a primary and backup plan at the least. E911 is great but shouldn't have to be a crutch.
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AirJunky
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Joined: Jun 17, 2004
Posts: 70

PostPosted: Thu Feb 17, 2005 1:26 pm    Post subject: Reply with quote Back to top

I don't understand why people are "freaking out" that they can't get e911. E911 on a POTS line has only been available for a few years & certainly not when I was a kid, and we never had a problem. I've only called 911 twice in my life, and once was to test 911 with Voip! It went to the same place, same que, just didn't have address info included. The chances that I'll need that are slim, life saving possibly, but very slim. The chances that the house will burn down & screw up the phone wiring & the phone are probably just as good!
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pankej2000
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Joined: Feb 01, 2005
Posts: 93

PostPosted: Thu Feb 17, 2005 1:47 pm    Post subject: Reply with quote Back to top

I called twice to 911 but both times from cell phones.

Just my thought
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kenn10
Vonage Forum Master
Vonage Forum Master


Joined: Jun 07, 2004
Posts: 196
Location: Kennesaw, GA

PostPosted: Thu Feb 17, 2005 1:47 pm    Post subject: Reply with quote Back to top

AirJunky wrote:
I don't understand why people are "freaking out" that they can't get e911. E911 on a POTS line has only been available for a few years & certainly not when I was a kid, and we never had a problem. I've only called 911 twice in my life, and once was to test 911 with Voip! It went to the same place, same que, just didn't have address info included. The chances that I'll need that are slim, life saving possibly, but very slim. The chances that the house will burn down & screw up the phone wiring & the phone are probably just as good!


Its all the people who like to let the government do the thinking for them. When in doubt, let the government handle it so you don't have to be burdened with thinking. To them, not having the local 10-digit emergency number posted is the governments fault or the fault of Vonage for not providing E911.

Again, customer demand will drive the marketplace. If people dump Vonage for not having E911 (and there don't seem to be a lot of folks doing it) then that may change the speed at which they adopt E911. I'm sure it won't be long before not having E911 becomes some ACLU complaint or free-trade violation or somehow is contributing to the demise of Social Security. Rolling Eyes
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drewwid
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PostPosted: Thu Feb 17, 2005 1:51 pm    Post subject: Reply with quote Back to top

I completely understand that for some the e911 service is like auto air bags. People have been getting into accidents and surviving for years with out them. But for that one time that you have an accident and get seriously injured and you had the option of buying a car with airbags (and you didn't because you wanted to save some $$) then you would be kicking yourself.

I have a young child at home and the address info being passed on is important to me. If it were just me and no spouse/children then maybe i wouldn't care so much. As for the reliability of pots e911 at least if it failed you could say that you did all you could to protect your family (e911 wise) and it wasn't anything you could control that caused it to fail.
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kenn10
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Joined: Jun 07, 2004
Posts: 196
Location: Kennesaw, GA

PostPosted: Thu Feb 17, 2005 1:57 pm    Post subject: Reply with quote Back to top

drewwid wrote:
I completely understand that for some the e911 service is like auto air bags. People have been getting into accidents and surviving for years with out them. But for that one time that you have an accident and get seriously injured and you had the option of buying a car with airbags (and you didn't because you wanted to save some $$) then you would be kicking yourself.

I have a young child at home and the address info being passed on is important to me. If it were just me and no spouse/children then maybe i wouldn't care so much. As for the reliability of pots e911 at least if it failed you could say that you did all you could to protect your family (e911 wise) and it wasn't anything you could control that caused it to fail.


I understand and agree with your logic and your explanation. My point is that you need to choose a provider with informed understanding. Vonage makes no bones about the fact they don't provide E911. The web site says so and you get an email saying it when you activate 911 calling.

If, for the reasons you state, the service does not meet your requirements, then don't use it. Tell Vonage why you are leaving as you go so they can put a checkmark in the "911" category for losing a customer.

For those of us who aren't as concerned, we'll stick with it as it is. I don't want government regulation and the inevitable taxation to make this technology as expensive as POTS. The LECs would love it but the consumer would lose out in the deal.
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drewwid
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PostPosted: Thu Feb 17, 2005 2:04 pm    Post subject: Reply with quote Back to top

Fully understand and I agree with you. Keep gov't regulation out and let the market drive the features. When i cancel i will definitely state it is the e911 issue and I will come back when it is working.
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AirJunky
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Posts: 70

PostPosted: Thu Feb 17, 2005 2:06 pm    Post subject: Reply with quote Back to top

drewwid wrote:
I have a young child at home and the address info being passed on is important to me. If it were just me and no spouse/children then maybe i wouldn't care so much. As for the reliability of pots e911 at least if it failed you could say that you did all you could to protect your family (e911 wise) and it wasn't anything you could control that caused it to fail.


Then you have no business risking your life & the lives of your family by trying to rely on technology such as Vonage. In 10 or 15 years when Voip is as "reliable" as POTS, then your welcome to try it again.
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kenn10
Vonage Forum Master
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Joined: Jun 07, 2004
Posts: 196
Location: Kennesaw, GA

PostPosted: Thu Feb 17, 2005 2:22 pm    Post subject: Reply with quote Back to top

AirJunky wrote:
Then you have no business risking your life & the lives of your family by trying to rely on technology such as Vonage. In 10 or 15 years when Voip is as "reliable" as POTS, then your welcome to try it again.


That's a little harsh. Family wellbeing is important. However, I think informed choice is the right way to go. Don't blame anyone else when you make a decision without researching it first. The indicators are there when you sign up and these forums are an excellent source of information.

Along the lines of the E911 issue, there are a lot of barriers thrown up by the ILECs to keep Voip companies from having access to E911 tandem offices. Rhode Island was a successful test because the STATE controls the E911 there. In most parts of the country, the E911 tandem belongs to the ILEC and they will fight access to it with all their strength. This is the primary holdup for many CLEC's and Voip providers being able to offer the service. Those who do open up, want outrageous fees in each rate center. You can imagine the expense to a company which serves thousands of rate centers.

If people want to put energy to good use, they need to support equal access to the E911 switches instead of complaining that the Voip companies aren't providing E911.
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AirJunky
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PostPosted: Thu Feb 17, 2005 2:45 pm    Post subject: Reply with quote Back to top

Your right Kenn10, it is harsh. But the info is out there. It's not like the lack of e911 or 911 service is anything new. So if it's that important to someone, then why jeapardize the lives of your family.
I chose to run with Vonage & have 2 cell phones in our home as backup.
Between the cells & the regular 911, we decided that was more than enough to warrant changing over. Anything short of accepting that is just b1tching.
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