No Dialtone/no service/no tech support

Posts: 7

I have tried rebooting and everything. I don't know anything about computers, internet, addresses, etc. HELP. 3 wired computers, 1 Linksys wireless router, Linksys router, phone. Which should get the DSL line, which should get hardwired computers, or does it matter. Should I be putting in an address instead of Obtain IP automatically. All lights are green, but no dial tone. I need a step - by - step process. What a dummy! Embarassed

Posts: 492 · Posted: Thu Feb 10, 2005 10:03 pm Post subject:

Did you not receive setup instructions when you received your phone adapter? This should get you started:

http://www.vonage.com/help_knowledgeBase_article.php?category=45&article=111

Also:

http://www.linksys.com/products/product.asp?grid=34&prid=652

Use the link on the upper right labeled "Quick Install". If you do not have an "Adobe Reader" program, go to:

http://www.adobe.com/products/acrobat/readstep2.html

to install one for free.

Good Luck,
Mike

Posts: 62 · Posted: Thu Feb 10, 2005 10:07 pm Post subject:

beat me to it! Smile

sorry guys its been a long day I'll get to some questions after my shift while I'm at home,.

-Steve

Posts: 7 · Posted: Thu Feb 10, 2005 11:05 pm Post subject: Did it several times

Mike, I went through the setup several times, and I'll try it again tomorrow. I was just hoping it would configure better in some other way. I have DSL line to phone adapter, wireless adapter into phone adapter, hardwired computers into phone adapter. Is this the best way? I didn't set a MAC address. Should I?

Posts: 7 · Posted: Thu Feb 10, 2005 11:07 pm Post subject:

That was wrong, hardwired computers are in wireless adapter. Duh!

Posts: 14 · Vonage Forum Associate Joined: Feb 02, 2005 Posts: 14

Welcome to teh blub, I've had 2 Vonage adapters over teh last two weeks. I've never had phone service, even for a nanosecond. I can browse the net but then I could do that before.

Posts: 492 · Posted: Fri Feb 11, 2005 12:44 am Post subject:

If I understand you correctly, you should have a DSL plugged into the RT31P2 into the WRT54GP2. Is that correct? Now, you have 3 wired computers to plug in. OK! let's do this one by one.

1. Shut everything down and unplug. Disconnect all Ethernet cables. The DSL, the Phone Adapters, the computers, everything.

2. Plug the "Ethernet Out" on the DSL into the "Internet" jack on the RT31P2. Plug a cable from a computer "Ethernet" port into "Ethernet" jack 1 on the RT31P2. Plug another cable from your next computer into "Ethernet" jack 2 on the RT31P2. Plug a remaining cable from the "Ethernet" jack 3 to the "Internet" jack on the WRT54GP2. Plug the telephone into the RJ-11 "Jack 1" on the RT31P2.

3. Apply power to the DSL and wait 5 minutes for it to Boot Up. Next, power up the RT31P2 and wait 5 minutes for it to boot up. Then power up your PC's.

4. Unless you have special requirements for the RT31P2, such as PPPoE password requirements or Static IP addressing, you should have that dial tone. If you do not, don't continue, we will have to try an alternate plan.

5. At one of your PC's, start up a browser and in the address field on top enter: http://192.168.15.1 and press "Enter". The User Name is ADMIN and the password is ADMIN. Make sure that the "Internet Connection Type" is set to "Obtain an IP Automatically" (unless your ISP says otherwise). Click the "Administration Tab" and enter a password.

6. Type into the address field Http://www.linksys.com/registration and press "Enter". The installation is complete.

7. Now to the WRT54GP2. Install a cable from your remaining PC's "Ethernet port" to one of the 3 "Ethernet" jacks on the wireless router. Power up the WRT54GP2 and wait 5 minutes for it to boot up. Then power up your remaining PC. In the same way as in step 5 type, http://192.168.1.1 and press enter. Follow the steps for the web-based utility exactly as in step 5.

You should be all hooked up and ready to go. We will have to troubleshoot if this set up does not work.

The MAC address takes care of itself, nothing to worry about unless you want to change it.

Mike

Posts: 7 · Posted: Sat Feb 12, 2005 9:51 am Post subject:

OK, Mike, I neglected to tell you it's Direcway. I was trying to use Vonage as an emergency system only. I did get a dialtone with my first installation, but after 2 calls it disappeared. What's next? Or is there a next?

Posts: 30 · Vonage Forum Junior Joined: Feb 01, 2005 Posts: 30

Directway (for those that don't know) is satellite Internet. Latencies are very high, all your traffic is proxied to reduce that, but, for a voice call, all traffic is new and unique, so it will be slow. (Every packet needs to go about 100,000 miles roundtrip to get to/from you.) I can't believe Vonage doesn't just say it's a bad idea, but they appear to say it's okay,, but not supported:

See this thread for more...
http://www.vonage-forum.com/sutra3572.html
and
http://www.vonage-forum.com/ftopic2513.html

Posts: 7 · Posted: Sun Feb 13, 2005 3:41 pm Post subject:

I had read all of the posts and knew I was not going to get typical phone service. I did a great deal of researching before ordering it. This was going to be for emergency use only. I was able to place two calls before it quit and it was sufficient for what I needed...more like radio than telephone but good enough in a pinch. I just want to be able to connect. HELP!