Just got the service about a week ago and so far im having a lot of problems. I'm in Canada using Roger's cable 5mb service with a moterolla sb5100 modem. The router they sent me was an RT31P2. I got the network all hooked up and everything but when i place or recieve calls after about 10-30 seconds people can't hear me taljk anymore though i can still hear them until they hang up . I tried fiddling with some QoS setting but didnt have any luck so i switched it back to default. Any suggestions?
reebok Vonage Forum MVM
Joined: Oct 24, 2004 Posts: 3198
Location: Lakeland, FL
what are you getting from testyourvoip.com detailed results? also, try running pingploter.com for an extended period of time. sounds like packets are getting dropped/delayed.
Degradation Sources Codec 0.58 86.1% Latency 0.00 0.0% Packet Discards 0.09 13.9% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 149 ms Packet Discards 0.4% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 20 ms Random Loss Jitter Min: 0 ms Avg: 11 ms Max: 67 ms Signaling Quality Post-Dial Delay 47 ms Call Setup Time 63 ms Media Delay 125 ms
MOS Analysis FROM Montreal To You MOS analysis chart Media Quality MOS 4.4 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.58 100.0% Latency 0.00 0.0% Packet Discards 0.00 0.0% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 149 ms Packet Discards 0.0% Packet Loss 0.0% Loss Periods Min: 0 ms Avg: 0 ms Max: 0 ms No Loss Jitter Min: 4 ms Avg: 6 ms Max: 20 ms Signaling Quality Post-Pickup Delay 51 ms Call Setup Time 61 ms Media Delay 81 ms
reebok Vonage Forum MVM
Joined: Oct 24, 2004 Posts: 3198
Location: Lakeland, FL
well it looks like your problem could be those packet discards, especially since the problem is them hearing you. the first part, which would be uploading or them hearing you, is having some discards as you can see. but the second part, which would be download or you hearing them which you say is fine, doesn't have those discards. I'd run pingplotter for a bit and also call my cable modem company and have them do some line tests. there are also some tests at dslreports.com
I just had the same problem as this guy. In two months, no problems, but this morning after getting the device back online (check out "No dial tone, no lights" for details), a call to my sister consisted of her not hearing what I was saying for stretches ... after about 30-45 seconds I'd come back on for a while, then go out again. I could hear everything she said.
She called me back and the call went fine for 10 minutes.
I tried testyourVoip, per instructions here and they gave me a score of 1.0 ... something about 67 percent (burst) packet loss on the return trip from Boston.
I tried again a couple of minutes later and it was 4.3 for a pair of calls, one to Boston, one to Montreal.
What's going on and what should I do?
dabones Vonage Forum Evangelist
Joined: Jan 31, 2005 Posts: 508
Location: London, ON (519) & Columbia, SC (803)
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