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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » VoIP Feature Wish List
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tman
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PostPosted: Thu Feb 10, 2005 7:00 pm    Post subject: More Virtual PBX Features in the works ??? Reply with quote Back to top

Id like to know what is in the works for more virtual pbx features for Vonage.
We now have four Vonage lines all with faxing capability, all in different parts of the country. We use the call hunting for all calls that come into our main office as our csr's are working out of their homes. They have the ability to transfer a call out to a pots line but since our pots lines in the office are not on the same vmail - it is impossible to track in a reasonable manner.

We have used the Vonage service for two plus years and need more out of it! Being one of the first companys using this service we have seen a marked improvement since we started - and trust me , it was a leap of faith in the begining, savings was important for a start up.

We are looking at a service @ www.ringcentral.com that will offer some additional features for us, Id prefer to keep our business under one roof if possible.
Items we need in addition to what we have now from Vonage include pop-up when a call is coming in, music on hold, call attendant, extensions #'s , true faxing capabilities - the Vonage fax deal is still hit or miss and will not work off of the p/c.
We will continue to use Vonage as our phone service, the call distribution will go through the ringcentral app. It seems that this would be a priority for the small business folks that use this service - and need more functionality.
If there is work being done on more verstility to the small business - Id like to know - also would like to hear of other potential virtual pbx offerings.

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veep
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PostPosted: Fri Feb 11, 2005 1:50 am    Post subject: Reply with quote Back to top

tman-

We understand that Vonage is not pursuing the hosted IP telephony model
as is Covad (GoBeam) due to their relationship with Epygi and other CPE
where a customer can be provided with an on-prem IAD (IP PBX) and a
bundle of Vonage minutes. What this does is give complete control to
the customer. They have on sight features such as VM and all the PBX
bells & whistles - not to mention IP Phone support.

"IP Centrex" offerings are very expensive on a per line basis (because
you are basically paying for a hosted PBX), and you loose all control as
it is an ASP model. The Vonage / Epygi model allows a for PBX
extensions where remote locations can all access the same VM system and
4 digit dialing, music on hold, auto attendant, and even a paging system
can be included.

Terms are available for customers to get this solution in one bundled
package with no CAPEX. Again, the customer would have the PBX CPE on
site and all the minutes would flow from Vonage via SIP. It's the best
of both worlds!

hope this helps,
veep
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tman
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PostPosted: Fri Feb 11, 2005 10:34 am    Post subject: Reply with quote Back to top

veep,
thanks for the reply.
I understand what you are saying here but lets not forget what Vonage is.
It is a communication service.
Unless Im missing somthing - and I do miss things more often than most - Epygi is a manufacturer of equipment - not a service provider.
I dont want to own a piece of $1600.00 hardware from Epygi. I am looking for a hosted solution that works. We are not in the phone business and have no intentions of ever being so and the less stuff we have the better!
I am a firm believer in letting people do what they know best.
The per seat rates you were referring to I again agree that it would become cost prohibitive after 20 or so users, my thought is that once you are at 20 users you are dealing with a different animal all together and will have more purchasing power to get done what you need to get done.
So - to that end - my search continues. I did check out gotVmail - - its ok but not quite as robust as some of the others so far.
Thanks again veep - any other comments appreciated.
Tman-

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veep
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Posts: 79

PostPosted: Fri Feb 11, 2005 11:20 am    Post subject: Reply with quote Back to top

Thats cool...

There are different programs where companies can have the epygi on prem without cash outlay. Sorta like having cable at home.... where you rent the box and you get a Vonage service with it, for a monthly fee. It usually comes out to less $$$ than a hosted service, and the company still can control of the quadro with an easy web interface.

I tried making inroads with Covad, Level 3, and the early days of Verizon VOBB... but I don't see that concept ever taking off, and again its too much $$$. And, I think it fights human nature to be in control....but everyone is different...

good luck on your quest for solutions.... sorry I couldn't be of more help..

veep..
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tman
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PostPosted: Fri Feb 11, 2005 12:04 pm    Post subject: Reply with quote Back to top

Epygi would not help in the faxing arena nor in the DID from what i read.

It seems ok - but ,,,, again - our offices are spread throughout the US - if im not mistaked the Epygi would not help in that scenario only in a single office with multiple lines - or a combination of pots / ip -

Did i miss somthing?

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bbarnes
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Posts: 25

PostPosted: Thu Feb 24, 2005 4:12 pm    Post subject: Reply with quote Back to top

tman wrote:
veep,
thanks for the reply.
I understand what you are saying here but lets not forget what Vonage is.
It is a communication service.
Unless Im missing somthing - and I do miss things more often than most - Epygi is a manufacturer of equipment - not a service provider.
I dont want to own a piece of $1600.00 hardware from Epygi. I am looking for a hosted solution that works. We are not in the phone business and have no intentions of ever being so and the less stuff we have the better!
I am a firm believer in letting people do what they know best.
The per seat rates you were referring to I again agree that it would become cost prohibitive after 20 or so users, my thought is that once you are at 20 users you are dealing with a different animal all together and will have more purchasing power to get done what you need to get done.
So - to that end - my search continues. I did check out gotVmail - - its ok but not quite as robust as some of the others so far.
Thanks again veep - any other comments appreciated.
Tman-


tman,

have you looked at Itel-IP? They are a full service hosted Voip pbx provider. They offer number portability, DID, fax (in and out), unified messaging, call recording, text to speech (read your e-mails to you), IVR, ACD and they even give you access to your own MS exchange e-mail account (with screen pop). Their service starts at $44.95 a phone per month. They are an Interactive Intelligence distributor and ISV. Although it is not the least expensive, it is by far the most advanced Hosted PBX option I have seen to date. If you use them for your high speed internet (in available areas) they can guarantee you optimum voice quality by delivering QOS over your internet connection. Check them out at www.int-sol.com

In case you are wondering, I dont work for them... yet. Very Happy


Last edited by bbarnes on Mon May 30, 2005 10:48 pm; edited 2 times in total
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kenn10
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PostPosted: Thu Feb 24, 2005 4:27 pm    Post subject: Re: More Virtual PBX Features in the works ??? Reply with quote Back to top

tman wrote:
If there is work being done on more verstility to the small business - Id like to know - also would like to hear of other potential virtual pbx offerings.


Also check out Broadvox branded services. They have Broadvox-Direct for home and larger centrex type solutions for business. Also, Nuvio has IP Centrex and provides phones with the service. One such provider is www.carolinanet.com and they seem to offer attractive pricing and decent phones.

Apparently, Vonage has made a decision not to play in this space at this time so for those who want more, I guess you're left to look elsewhere.
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jpd
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Posts: 30
Location: Bangkok, Thailand

PostPosted: Fri Feb 25, 2005 8:26 pm    Post subject: Reply with quote Back to top

tman, You may have a look at www.j2.com as well for some of your needs. I can vouch for the faxing and voicemail capabilities but that's about it.
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bbarnes
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PostPosted: Thu Mar 24, 2005 12:17 am    Post subject: Re: More Virtual PBX Features in the works ??? Reply with quote Back to top

kenn10 wrote:
tman wrote:
If there is work being done on more verstility to the small business - Id like to know - also would like to hear of other potential virtual pbx offerings.


Also check out Broadvox branded services. They have Broadvox-Direct for home and larger centrex type solutions for business. Also, Nuvio has IP Centrex and provides phones with the service. One such provider is www.carolinanet.com and they seem to offer attractive pricing and decent phones.

Apparently, Vonage has made a decision not to play in this space at this time so for those who want more, I guess you're left to look elsewhere.


Their price is over $10/month per line more than the Itel solution. Their features seem pretty average to boot. Does anyone know what is a competitive price for "premier features"?
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tman
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PostPosted: Tue Apr 12, 2005 6:15 pm    Post subject: ringcentral is the way to go for pbx features - using vonage Reply with quote Back to top

Been using ringcentral now for about two months - everyone loves it to date - the only problem now is Vonage quality issues. Seem to have had some hickups about a week and a half ago - still losing calls at a rate that is soon to become unacceptable - we may go to all pots - nightmare. Question Question Question Question Question Question

too bad we couldnt keep it all together with one company..... Confused

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