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immiusa Posted:
Hello, Looks like
I am having a
unique issue with
vonage calls. When
I am the call,
...

In The Forum:
Report A Forum Bug
Topic:
Voice break from one side (transmit/source side) frequently
On Dec 22, 2014 at 20:15:39

Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54


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Neville
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Joined: Feb 10, 2005
Posts: 16

PostPosted: Thu Feb 10, 2005 3:59 am    Post subject: Phone not ringing Reply with quote Back to top

I ordered the service, the kit arrived, I plugged it in and it all worked, woo-hoo! Then I realised that when people call me the phone doesn't ring. 8-(

Tech support tried changing the ringing voltage, waveform and frequency, I tried changing the phone handset. Nothing doing. So now I'm waiting for a second router to arrive, they've kindly sent me a returns authorisation, but I have to pay to send the old box back. Hmmph.

Anybody else managed to get a standard BA phone to ring!?


Last edited by Neville on Thu Feb 10, 2005 5:12 am; edited 1 time in total
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madhouseuk
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Joined: Jan 26, 2005
Posts: 57
Location: London, UK

PostPosted: Thu Feb 10, 2005 5:06 am    Post subject: Reply with quote Back to top

have you tried the cable adapter they ship? We had a dodgy one yesterday.
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Neville
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Vonage Forum Associate


Joined: Feb 10, 2005
Posts: 16

PostPosted: Thu Feb 10, 2005 5:17 am    Post subject: Reply with quote Back to top

Not yet, typically it's the one adapter I don't have a spare of, isn't that always the way!?
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madhouseuk
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Joined: Jan 26, 2005
Posts: 57
Location: London, UK

PostPosted: Thu Feb 10, 2005 5:28 am    Post subject: Reply with quote Back to top

yup
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Neville
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Vonage Forum Associate


Joined: Feb 10, 2005
Posts: 16

PostPosted: Tue Feb 15, 2005 6:04 am    Post subject: Update Reply with quote Back to top

The new router arrived, and was changed over complete with all cabling, PSU and so on. Unfortunately no change!

The problem has been escalated to Tier 2 Support, who have spent over an hour fiddling with ringing voltage and many other settings, but to no avail. They're now suggesting that the trouble must lie somewhere in my phones, despite all 3 working perfectly well on other lines.

Has anybody had a similar experience? If they can't make the phone ring, then I'll have to cancel the service at the end of the trial, a real shame because it seems nigh on perfect except for this.
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madhouseuk
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Full Forum Member


Joined: Jan 26, 2005
Posts: 57
Location: London, UK

PostPosted: Tue Feb 15, 2005 6:31 am    Post subject: Reply with quote Back to top

They might have a point. What phones have you tried?
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Neville
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 10, 2005
Posts: 16

PostPosted: Tue Feb 15, 2005 6:40 am    Post subject: Reply with quote Back to top

Old phones:

BT Duet 50, simple phone.
BT Relate 1000, early caller display phone.

New phone:

BT Converese 2025, two line headset phone with caller display.
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Neville
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 10, 2005
Posts: 16

PostPosted: Tue Feb 15, 2005 6:56 am    Post subject: Reply with quote Back to top

I've just tried an "Enterprise Discovery", massive great desktop headset phone, I think they were also known as a BT Fusion. It doesn't ring, but it does give a little chirrup when you first call the line, it then lapses into uninterested silence.

Hmm, progress of sorts, any ideas?
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madhouseuk
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Full Forum Member


Joined: Jan 26, 2005
Posts: 57
Location: London, UK

PostPosted: Tue Feb 15, 2005 7:04 am    Post subject: Reply with quote Back to top

Might be worth a new topic, but i've used a BT Decor 310 and a Panasonic kxtg 2740 with no problems.
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Neville
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Vonage Forum Associate


Joined: Feb 10, 2005
Posts: 16

PostPosted: Tue Feb 15, 2005 10:44 am    Post subject: Looks like it's working now... Reply with quote Back to top

After much conversation with Vonage Technical and other phone experts today, I've managed to get the original phones ringing.

I've jury-rigged my own adapter, it takes the 2 wires from the RJ11 phone port on the Linksys router, and feeds them into a standard BT master socket, I then plug my phones into that. The result is they ring properly, woo-hoo!

So it's all down to the way the Linksys RJ11 to BT socket adapter works, it only uses two wires, some phones seem to be OK with this, others don't.
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