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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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vexed
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Joined: Nov 16, 2012
Posts: 1

PostPosted: Fri Nov 16, 2012 11:08 am    Post subject: worst customer service i have ever encountered Reply with quote Back to top

i ordered the Vonage package and it arrived swiftly.

set up was easy, however i have no dial tone. (i am using a panasonic 4 handset portable phone system)

i contacted customer support and was told to (guess what) switch off the Vonage unit and back on again. when that didnt work, switch off and on my router. no luck. switch off and on my phone's base unit.

when all 3 had no success we did the same ciircuit again. again no luck. no further help was offered. only that i should keep repeating those steps or perhaps buy a new phone without portable handsets.

i called back in the morning (after trying several more cycles of the off and on again genius) and asked for a refund. i was put through to technical support who asked me if i had tried switching the unit off and on again!!!!

exasperated, i begged them to put me through to cancellations. they did. there was a 4 second delay on the call!! we just talked over each other for the first 2 minutes. sounds like im missing out on an excellent service.

i was then asked why i wanted to cancel, when i asserted that i had no dial tone, i was asked if i'd tried turning the unit off and on again. i then politely asked the lady to hold whilst i banged my head on my desk 3 times.

i was told i could cancel and get a refund but i would need to pay £23.99 to get one. why they dont tell people this up front i dont know, its an excellent piece of customer relations! more companies should adopt this paradoxical philosophy.

"waiter, this food is still frozen. i want my money back"
"of course sir. that'll be £23.99"

brilliant. it at least made me laugh.

"shall i get one of our "top level support team members from the USA to call you?" she said. "fine", i relented. I was told i would be called at 2pm UK time. I asked if it really would be 2pm as i had to go out at 4pm. yes she promised. its now 3:55.

can anyone help me get out of this mire of bad service and non-functioning equipment?

Can they legally make me pay to get out!?

do they honour their refund promise at all?

my next email will be to UK trading standards and TV consumer advice programmes."

nobody should have to pay to cancel a "no risk" trial. especially if the product doesnt work! Just apologise and expedite an immediate refund. Do they not have a PR dept to advise them that if the service doesnt work, be extra nice or people will post all over the internet what has happened to them. like say here -

http://www.complaintsboard.com/complaints/vonage-c488556.html

none of the above are my complaints (as yet). I'll begrudgingly pay to send them their useless equipment back, whereupon they should issue my refund. because thats how every other company works.
i will not, nor would any other sane indivual, pay them to get a refund!
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peleus
Full Forum Member
Full Forum Member


Joined: Apr 23, 2013
Posts: 70

PostPosted: Sat Apr 27, 2013 12:34 pm    Post subject: Reply with quote Back to top

Sorry to see that you have to go through this. Anyways, how has it been so far for you this year?
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nicom
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New Forum Member


Joined: Aug 25, 2013
Posts: 4

PostPosted: Sun Aug 25, 2013 8:54 am    Post subject: unfair contract terms? Reply with quote Back to top

In UK law, the unfair contract terms act of 1979 is sometimes helpful to quote in conjunction with a threat to take them to the small claims court for the charges and your costs. How did you get on anyway?
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