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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
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bypass
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and get free
access while
...

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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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system for our
office. Lately,
our call quality
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up
recently.
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
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old topic but when
I google “Vonage
MAC address
...

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tplink Posted:
Im trying to add
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currently have
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tomcolvin
Vonage Forum Associate
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Joined: Feb 06, 2005
Posts: 14

PostPosted: Wed Feb 09, 2005 6:05 pm    Post subject: HELP please in reaching Vonage Customer Care Reply with quote Back to top

Is there someone on this forum who can catch the attention of Vonage Customer Care in my behalf. I've noticed several posts that suggestion such assistance might be possible. If so, please ask them to look into the following:

TICKET: [vonage.com #1096475]

Jan. 15 -- my FIRST request for Technical Service
Jan. 16 -- automated reply from Vonage with Ticket Number
Jan. 17 -- my SECOND request, with additional background info
Jan. 21 -- my THIRD request, with additional background info
Feb. 3 -- my FOURTH email, with additional background info
Feb. 7 -- my FIFTH email, with additional background info
Feb. 9 -- my SIXTH email, with additional background info


It is three and a half weeks after my first request for help installing Vonage, but still no reply, other than the automated assignment of Ticket Number.

Since my first inquiry, a friend here in Mexico has tried to call Vonage Tech Service in my behalf. After being on hold over an hour, he gave up.

I have subsequently discovered and utilized this Vonage Forum. I appreciate very much the prompt attention of "Reebok." We have had quite a string of messages back and forth, but so far we are at a loss to explain why I cannot establish contact with Vonage.

In my emails to Vonage customer care, I have included about every piece of relevant information I can think of or can uncover. I still hope that a technician knowledgeable about the service and the Linksys router can come up with some steps to take.

I am trying to be as patient as I can.

PLEASE HELP!!!

Tom
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ssantana
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Joined: Jan 18, 2005
Posts: 62
Location: Vonage

PostPosted: Wed Feb 09, 2005 6:08 pm    Post subject: Reply with quote Back to top

I apologize for the run around you have incurred. Please send me a message with all the applicable information pertaining to your problem and I will get right on it.


-Steve

_________________
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http://www.vonage.com

Last edited by ssantana on Wed Feb 09, 2005 6:09 pm; edited 1 time in total
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dconnor
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Wed Feb 09, 2005 6:08 pm    Post subject: Reply with quote Back to top

Here you go:
http://www.vonage-forum.com/gate.html?name=Private_Messages&file=index&mode=post&u=5044

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dconnor
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Posts: 2264
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PostPosted: Wed Feb 09, 2005 6:09 pm    Post subject: Reply with quote Back to top

oh well, I see he found you Smile

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tomcolvin
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Joined: Feb 06, 2005
Posts: 14

PostPosted: Wed Feb 09, 2005 7:48 pm    Post subject: Patience pays Reply with quote Back to top

For anyone reading this thread who is encountering problems with Vonage, know that there IS light at the end of the tunnel. Just hang in there.

Steve, a Vonage tech person, solved my problem in an instant, suggesting a router reset and updating of firmware. I just watched my modem lights flashing like crazy, knowing some magic was going on. And, then, finally, the GREEN PHONE LIGHT popped on -- for the very first time. I've just finished my first call -- I'm now re-connected with my family members.

So... Steve, you are my VALENTINE. THANKS.

Tom


P. S.: There's another very important thread, which I came across almost simultaneous with my starting of this thread. It's about the updated firmware. Important information in my case, it turns out.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Wed Feb 09, 2005 8:00 pm    Post subject: Reply with quote Back to top

what was the problem exactly?

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tomcolvin
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Joined: Feb 06, 2005
Posts: 14

PostPosted: Wed Feb 09, 2005 8:05 pm    Post subject: what was the problem Reply with quote Back to top

REEBOK: Well, I don't know exactly what the problem was. I just know it was fixed with a reset of router and new firmware. Could be that some demon got into my settings when I first went through the set up routine and my subsequent router resetting several weeks ago.

All I did this time, after pushing the reset button for 15 seconds was to sit back and watch the flashing lights for about 10 minutes. And, bingo, once the lights stopped flashing, I had a phone connection.

I call that "magic."
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kailes
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Joined: Dec 14, 2004
Posts: 31

PostPosted: Wed Feb 09, 2005 10:58 pm    Post subject: Reply with quote Back to top

its good to know someone is getting help. i have called 6 times this week, been promised calls back three times, and have yet to be called back. in the mean time, i have a fax number that no one can fax to, have a wife who is mad at me because she is getting yessled at from teh corporate off ice because none of her customers can fax to her, i can't change the number because we would have to personally pay to have all of her cards reprinted, and can't cancel anyway because these jerks fist you to when you try to cancel a service that doesn't work. i feel like i am trapped with no way out and these [ADMIN EDIT] know that. i have never felt so helpless in my entire life.

so now, my personal mission is going to be to dissuade all comers from ever signing up for this hellish service
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ssantana
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Joined: Jan 18, 2005
Posts: 62
Location: Vonage

PostPosted: Wed Feb 09, 2005 11:04 pm    Post subject: Reply with quote Back to top

kailes wrote:
its good to know someone is getting help. i have called 6 times this week, been promised calls back three times, and have yet to be called back. in the mean time, i have a fax number that no one can fax to, have a wife who is mad at me because she is getting yessled at from teh corporate off ice because none of her customers can fax to her, i can't change the number because we would have to personally pay to have all of her cards reprinted, and can't cancel anyway because these jerks fist you to when you try to cancel a service that doesn't work. i feel like i am trapped with no way out and these [ADMIN EDIT] know that. i have never felt so helpless in my entire life.

so now, my personal mission is going to be to dissuade all comers from ever signing up for this hellish service



I would love to help. Please send me a pm detailing the entire history and include all account information. I will be able to have this corrected for you.

Sincerely,

Stephen Santana

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Jerryat
Full Forum Member
Full Forum Member


Joined: Feb 09, 2005
Posts: 47
Location: Minneapolis, MN

PostPosted: Wed Feb 09, 2005 11:48 pm    Post subject: Reply with quote Back to top

I've also had a difficult time contacting Vonage customer service. I've sent 3 emails in the past two weeks and no response. I also have called customer service many many times only to be overwhelmed with endless menus. I finally got to where I could talk to a real person - but was on hold for 30 minutes - so I hung up. I'm kinda frustrated and a bit disappointed.

Jerry
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