Need help porting from AT&T CallVantage

Posts: 6 · New Forum Member Joined: Jan 28, 2005 Posts: 6

I'm looking for someone at Vonage who might be reading these forums who might be able to help me port from AT&T CallVantage.

My transfer paperwork was submitted to the carrier on 1/27, according to the Vonage website. I would really like to get this port done quick if possible so I can be totally canceled with AT&T before my first month is up. AT&T says they will do it immediately if Vonage will FAX them an order and give them a transfer date.

I realize that there are a lot of other people trying to get ports done but it sounds like AT&T will be quick about it if I can get Vonage to act.

Is there anyone out there who can help me out?

BTW, popular opinion tends to rate CallVantage above Vonage but that was NOT my experience at all. I really should have known better... it was AT&T after all!

--Larkin

Posts: 93 · Vonage Forum Senior Joined: Feb 01, 2005 Posts: 93

I have Vonage right now. I am still waiting to port number from ATT callvantage to Vonage.

If Vonage can fax directly to ATT callvantage, Please let me know.

I also want to tranfer my number quick from ATT callvantage to Vonage. I submitted documents on 1/19 and still waiting reply from LNP dept.

Posts: 3198 · Posted: Wed Feb 09, 2005 3:16 pm Post subject:

it's been 15 business days for you. everything says wait 20 business days. some have been shorter, most have been longer from what I've seen.
as far as Vonage, they use other companies to port (such as XO communications, and I believe someone said focal or something like that).
so as I understand it, Vonage has little control over it, and it's more up to the companies actually doing the port (for instance, porting from packet8 to Vonage was actually from level3 communications to XO for me).

Posts: 93 · Vonage Forum Senior Joined: Feb 01, 2005 Posts: 93

I got reply from line department that

Ticket #1XXXX81 resubmitt to focal log

Story with Vonage.

When I called first time to check status of my line transfer, I got same reply that my transfer date will be feb 3rd but when I called on feb 6th, line department says It supposed to trnafer on 3rd but then again, Vonage give me ticket # and resubmitted to focal

Posts: 93 · Vonage Forum Senior Joined: Feb 01, 2005 Posts: 93

ATT Callvantage Fax # 281-664-5032

If Vonage sends fax request to tranfer line, ATT will do it right now.
This is what I was told by ATT CSR

Posts: 93 · Vonage Forum Senior Joined: Feb 01, 2005 Posts: 93

I got e-mail from line transfer dept.

Thank you Thank you Thank you Thank you very much.

We are pleased to inform you that your request to transfer
1-(847)-515-XXXX from your current carrier to Vonage was accepted on Feb 11, 2005.
The process of moving your number to Vonage is almost complete.

Your expected transfer date is Feb 14, 2005.

When the transfer is complete we will inform you immediately by email.

Thank you for your business. As always, if you have any questions,

Email: numbertransfer@vonage.com
Phone: 1-866-496-6359
Fax: 1-866-281-3308
9am - 5pm (EST) Mon - Friday

Thank You.

Vonage LNP Department

[color=red]Status History for: 1847515XXXX

Current Status: Transfer Accepted Temp Virtual Number : 1847XXXXXXX Transfer Date: February 14, 2005

Updated Date: Number Transfer Progress History:
January 14, 2005 Awaiting Letter of Authorization
January 19, 2005 Letter of Authorization (LOA) Received
January 19, 2005 Transfer Sent to Carrier
February 11, 2005 Carrier Approved Transfer [/size]

Posts: 93 · Vonage Forum Senior Joined: Feb 01, 2005 Posts: 93

My Number was transferred today around 10 am sucessfully.

I am shceduled today to be transfer from ATT to Vonage.

Thanks to all those who helped to speed up process

Posts: 93 · Vonage Forum Senior Joined: Feb 01, 2005 Posts: 93

Keeping Your Phone Number Status History
Status History for: 1847515xxxx

Current Status: Transfer Completed Temp Virtual Number : 18472xx84xx Transfer Date: February 14, 2005

Updated Date: Number Transfer Progress History:
January 14, 2005 Awaiting Letter of Authorization
January 19, 2005 Letter of Authorization (LOA) Received
January 19, 2005 Transfer Sent to Carrier
February 11, 2005 Carrier Approved Transfer
February 14, 2005 Completed LNP Transfer

Posts: 1 · New Forum Member Joined: May 18, 2006 Posts: 1

I ported from CallVantage to Vonage about four months ago to save a few dollars per month. Huge mistake. I have been very unhappy with Vonage, both from a call quality perspective and a support perspective.

The call quality was vastly better with ATT CallVantage. There have been multiple instances in the few months that I have had Vonage where I had to hang up and call from my cell phone -- during important conference calls!!! My friends also experience the same problem. Moreover, the Vonage India-based tech support is joke. Their phone lines are of poor quality, even when calling from a non-Vonage number.

I think Vonage doesn't have its QoS setup correctly. They are also cutting too many corners to keep costs down.

Now the problem is, ATT CallVantage can't port my Vonage number. No reason is given, so I am stuck with Vonage.