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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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duffy
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Joined: Feb 09, 2005
Posts: 2

PostPosted: Wed Feb 09, 2005 2:40 am    Post subject: New setup help Reply with quote Back to top

HI just signed up on Feb 8. Need some help on understanding the setups.
We live in the 519 area code kitchener/Waterloo Ontario. Our daugher has moved to BC using her cell phone/ payphone to call home each night. the area code there is 604. Her cell phone is also a 519 area code although she is using it in BC. The primary number given to us from Vonage is 604 but we were not given a secondary number for the account. The tech support said that we did not need a virtual number as the primary number is 604 and all calls calling from that number were a Vontage number. I am really confused. Are all the calls we get from her using the 604 primary number free or do we need a virtual number with the same area code of 604. Also with us living in the 519 area code, doe s that mean we cannot call out in the 519 area code without adding a second number. This is probably pretty simple but I can not figure this out. The bottom line is we want her to call us from BC each night and not be charged. We also want to be able to call her from our home 519) area code without charge calling her 519 cell phone.
Any help would be greatly appreciated.
Duffy
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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Wed Feb 09, 2005 7:51 am    Post subject: Reply with quote Back to top

so, who has teh Vonage phone? you in Kitchener, or your daughter in BC?

if it's you, then why did they give you a Vancouver primary number? you should have gotten a Kitchener Primary and for $8/mo got a Vancouver 604 virtual number..

but in either case, if you are the one with teh 604 number in your house in kitchener, you can call anywhere in Can or the US for free, but you are local to 604, so calling a 604 number you dont' have to dial any area codes, but to call your neighbour in 519 you would have to dial 10 digits, cuz you are calling from Vancouver, not kitchener.. ppl in vacncouver can call you for free, but someone in kitchener would have to call you LD cuz they're calling cross country, you could now get a virtual number ffrom K/W but you outgoing CID will always be your 604 number..

if you only got this service so your daughter can call you locally then you're good to go the way you have it, but if you decide to use it for more calling, then you'll likely want to get a virtual number in K/W or any other area in Can/US that you may have ppl calling you from. Smile


I hope this helps ya some..
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duffy
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Joined: Feb 09, 2005
Posts: 2

PostPosted: Thu Feb 10, 2005 2:39 am    Post subject: Thanks for the information on the setup Reply with quote Back to top

Looks like we should have gotten a 519 area code as a primary number. We have the Vontage 604 phone in the kitchener area. Our daugher is using her cellphone which is 519 area code and payphones in BC 604 to call using the 604 Vonage number we received. Thanks for your assistance.
duffy
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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Thu Feb 10, 2005 8:01 am    Post subject: Reply with quote Back to top

you can always get a ktichener virtual number, then you can recieve local calls in the KW area too..

your daughter can use her cell phone to call your 604 # while she's in that area, cell phones are local to whatever area they are physically in, so whiles she's in BC shes local to the city in BC that she's in.. but when you call her from KW, her cell will incure LD charges cuz she's answering it accross the country..
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