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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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PostPosted: Fri Jul 20, 2012 11:46 am    Post subject: caller ID is a mess then - an uncontrollable mess? Reply with quote Back to top

Paulie: Welcome to Vonage, home of the Vonage World plan!

Paulie: Thank you for choosing Vonage! I’m Paulie, your Vonage sales agent. Before you start your Vonage order, how can I help you?

You: Regarding the business 1500 plan for $39.99 a month,

You: what would be the monthly cost after all those FEES, TAX, ETC ?

Paulie: How many lines are you needing?

You: 1

You: $70?

Paulie: What is your zip code?

You: 76017

Paulie: The start up costs today would be $62.45 including all taxes/fees and then $51.88 monthly thereafter.

You: $51.88 ...ok

You: Do you have an annual plan for it so that I can save by paying yearly?

Paulie: Yes you can do that once you order and go into your online account and choose to pay a year in advance. I believe the savings would be 10-15% of the annual cost.

You: With a biz account, how does the caller ID with name feature works?

You: Does it allow me to change it (my name, my business name, by DBA name) anytime I want?

Paulie: No I don't believe that is possible.

You: So, how it is set?

You: And if my business name changes?

You: (I would use it for ebay selling. I would like it to show my ebay ID which might never be the same)

Paulie: Okay you can try going into your online account and changing the name on the account when your business name changes.

Paulie: If that doesn't work you can call customer care to get further assistance.

You: Ok. Let me tell you the situation..

You: I have a personal account that I use for my part time home business.

You: (ebay selling)

You: and my caller ID is stuck with my Last, F.

You: They don't let me change it. I don't want to show my Last, F when I call people. Here is what they replied back "Thank you for contacting Vonage. In response to your recent request for assistance with your Vonage account, currently the Outbound Caller ID with Name feature is available for U.S. Residential accounts only. Vonage does not support outbound Caller ID for businesses or business names on Residential accounts."

You: I am paying $382.38

You: a year.

Paulie: Right, that is how it will show for Vonage too so change the name on your account using your business name as the last name. That way, it shows up right.

You: I was thinking if upgrading to biz account would address this problem it if it not too expensive... Otherwise I would switch to ATT. A rep from them offered me something similar for about the same $.

You: Also another issue is "An incorrect name is displaysed on SOME outgoing calls."

You: Your support page says "An incorrect name can display on Caller ID when the phone company of the person you are calling gets the name from their Caller ID database rather than displaying the name Vonage provides."

You: Then how do I control "their caller id database" and make sure they have my business name?

Paulie: You can't control it.

You: You are saying there is no way to 100% make sure when I call people, they will see my company name on their phone, no matter what phone company and account type I use?

Paulie: That will most likely be the issue no matter which phone company you choose.

You: caller ID is a mess then?

You: an uncontrollable mess?

Paulie: Yes that is what it appears to be. "/

Paulie: There are just some things in this world we can't control. "/

Paulie: And apparently caller ID is one.

Paulie: Sad

You: With this info, I will continue to research to see if anyone else gives a differen opinion... You might see this on your forum.

You: Thank you.

Paulie: You are very welcome!

Paulie: Did you have any other questions for me today?

You: No.
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Joined: Jul 22, 2012
Posts: 13

PostPosted: Sun Jul 22, 2012 11:18 am    Post subject: Reply with quote Back to top

Weird why Vonage does this, haven't figured out the question. But on any business line, you can not have a caller id. Caller id is only used for residential lines.

Vonage Customer/Tech Support agent.
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Full Forum Member
Full Forum Member

Joined: May 25, 2013
Posts: 73

PostPosted: Sat Jun 15, 2013 5:09 pm    Post subject: Reply with quote Back to top

I think this is not a system wide issue. Have you tried contacting the support team here?
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