Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
vontwo
New Forum Member
New Forum Member


Joined: Mar 02, 2005
Posts: 3

PostPosted: Wed Mar 02, 2005 8:42 pm    Post subject: Reply with quote Back to top

Unfortunately - I have been caught up in this Vonage number transfer as well - now they are blaming Focal communications for the failure of my number transfer - service credits are coming - Big Deal - I'm still paying for my verizon service.
What a mickey mouse outfit this is!!!!!!!!!!!!!!!!!!!!!!! Evil or Very Mad
View user's profile Send private message
drewmie
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 08, 2005
Posts: 33
Location: Utah, USA

PostPosted: Thu Mar 03, 2005 12:10 pm    Post subject: Reply with quote Back to top

AAAAAAHHHHH!!! Another lame email response!
Quote:
From : Vonage DigitalVoice Customer Care <numbertransfer@vonage.com>
Subject : [vonage.com #1184260] Callback From Supervisor on LNP issue

Dear Andrew,

We are still awaiting a status update from the carrier on your
transfer. I have went ahead and asked them directly for a tentative
transfer date. Hopefully they can get back to us with this date. As
soon as they do, we will inform you of it.

Sincerely,
Pat
LNP Department
Does anyone actually consider this a "callback"? Yet again, Vonage promises one thing and does another. And yet again, I get a non-answer. My response:
Quote:
Have you even read the ticket? If you think it will work to take the attitude "Hopefully they can get back to us," you clearly haven't read the ticket. After 8 months, the only way this will be resolved is YOU CALL XO Communications (contact them at 866-295-9696, 4) and walk through the process. They won't talk to me and insist that YOU must call them. Once you have done that (and actually WORKED THE PROBLEM instead of waiting for them to "get back to us"), send me a message that tells me EXACTLY when it will DEFINITELY be done. After eight months, someone there should act like a professional and think outside of your procedural box.

Still waiting for real action,
Andrew
View user's profile Send private message
drewmie
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 08, 2005
Posts: 33
Location: Utah, USA

PostPosted: Thu Mar 03, 2005 12:32 pm    Post subject: Reply with quote Back to top

I just emailed the following:
Quote:
To: dslreports@vonage.com, jeffrey.citron@vonage.com
Subject: 8 Month LNP Transfer Still Waiting

I signed up with Vonage and sent my number transfer authorization July 10, 2004. I have waited 8 months to be transferred. My number shows as transferred, but is not. To date, I continue to receive many promises but very little action from Vonage representatives. And at one point, your people mistakenly cancelled my account, and I had to start the whole process over again. My experience is detailed in your forum:

http://www.vonage-forum.com/ftopic2925.html

This is an embarrassment to your company, as hundreds of people are reading this experience. I will continue to update this forum topic with all new information, including this email.

Waiting for real action,
Andrew xxxxxx
xxxxxxx@hotmail.com
Old Account (that you cancelled by mistake): 1002xxxxxx
Current Account: 1002xxxxxx
Ticket #s: xxxxxxx and xxxxxxx
I instantly received the following response:
Quote:
From : Vonage Customer Care <dslreports@vonage.com>
Subject : [vonage.com #136xxxx] Automated Response: 8 Month LNP Transfer Still Waiting

We have received your recent request for assistance and have opened ticket [vonage.com #136xxxx] for you.

We promise to respond as quickly as possible. If you are experiencing any issues or problems with your service please send us your account number, home networking configuration and a brief description of your problem.

You can send additional information by replying to this email. Please make sure that the string: [vonage.com #136xxxx] is in the subject line of all future correspondence.

Thanks again for contacting us.

Regards,
Vonage Customer Care
View user's profile Send private message
drewmie
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 08, 2005
Posts: 33
Location: Utah, USA

PostPosted: Thu Mar 03, 2005 4:38 pm    Post subject: Reply with quote Back to top

So basically, now I have 3 tickets that can sit there without action. Woo hoo!

Logging all of Vonage's responses could have three different consequences.
    They could feel intimidated about responding and I'll get even fewer responses.
    It will have the "fire under your chair" effect and I'll get some quicker action.
    It will have little or no effect like most of my begging, crying, and harrassing.
Which do you think it will be?
View user's profile Send private message
drewmie
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 08, 2005
Posts: 33
Location: Utah, USA

PostPosted: Sat Mar 05, 2005 1:13 am    Post subject: Vonage's Bad Management Reply with quote Back to top

My emails, calls, forum posts & messages, etc seem to have gone unnoticed by a customer service structure that cuts and pastes apologies along with phrases like "sheer volume," "escalated," and "immediately." None of those words mean much, as I have yet to be contacted by a single person who has any more will, authority, or brains than the average trainee customer service rep.

Is it their fault? Of course not. They are victims of a management elite that tenaciously shields itself from any real contact with the problems encountered by their understaffed, undertrained, and disempowered employees. Vonage management has effectively adopted a policy of "Shoot our messenger... while we hide behind the desk."

I believe that every rep I've encountered has the best intentions, and truly wants to help. But clearly they haven't the tools necessary. Proof? Not ONE SINGLE Vonage EMPLOYEE has actually called the intermediate carrier and worked the problem. If people who have waited 7 or 8 months don't get that kind of service, the only reasonable conclusion is the Vonage DOESN'T HAVE that kind of service. The employees are impotent to do anything but apologize and resubmit electronic requests... and hope their bosses someday give them more options.

Vonage asks us to contact our carriers, but why don't they do it for us? Vonage asks us to contact our state utility commissions, but why don't they do it for us? It would be far easier and more efficient for Vonage to do these things and more, but they don't do it. The easy answer is that they don't have the time, but that is either dishonest or ignorant. The irony is that they inevitably spend far more time (and lose far more goodwill) than they would by simply empowering their people to follow up proactively. Transfers would go quicker, phone carriers would get off their butts, customers would be happier, referrals would increase, time spent on problematic accounts would decrease, etc, etc, etc.

There is no other reasonable answer. Vonage is badly managed by marketing experts, not by expert managers. If there is one basic measure of a manager's abilities, it is the effectiveness and efficiency of their systems. Under the circumstances, some people at the top need to be fired.

Is there a Vonage employee willing to deny this? Then prove me wrong by taking the steps I claim you lack the power to take. Or by showing me managers who don't hide from taking the initiative themselves.
View user's profile Send private message
PhillipDampier
New Forum Member
New Forum Member


Joined: Mar 07, 2005
Posts: 8

PostPosted: Mon Mar 07, 2005 4:32 pm    Post subject: Reply with quote Back to top

Oh man... this is ALL FAMILIAR to me. I have been on the rodent spinning wheel since July myself. EXACT same runaround. Nobody apparently has the initiative at Vonage to pick up a phone and actually TALK to the carrier and work the problem through. Nobody reads the support requests you send them - it's the same canned reply and empty promises time after time.

Expedited your ticket = we skimmed it twice and now it's a coaster for my coffee.

Tentative new date = your chances are about as great as winning Pick 10.

Runaround = as motivated as a German tourist running away from the tsunami and your problems.

Customer Service Department = Jill, Jim, Steve, and Jane... oh wait, Jane is at lunch. Sorry for any inconvenience in holding long enough to evolve into a higher lifeform.

Service credit = Not during your lifetime.

There is a problem = It's not our problem... it's the carrier's fault, yeah, that's it... the carrier.... We can fix it by giving you a new transfer date to put you off for another few weeks. Maybe you'll forget or write someone else!
View user's profile Send private message
drewmie
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 08, 2005
Posts: 33
Location: Utah, USA

PostPosted: Tue Mar 08, 2005 3:45 pm    Post subject: Reply with quote Back to top

Just called 866-496-6359 again. This time I was on hold for less than a minute (miracles do happen). The rep reviewed my account and said, "It looks like they put in a date of March 9th which is tomorrow."

"So my number is set to transfer tomorrow?" I asked skeptically, and she said yes.

After all the crap, I predict that tomorrow will come and go, and my number still won't be transferred. We'll see.
View user's profile Send private message
mikedief
Full Forum Member
Full Forum Member


Joined: Feb 08, 2005
Posts: 67

PostPosted: Tue Mar 08, 2005 9:01 pm    Post subject: Reply with quote Back to top

i'm pulling for you though, drew!
View user's profile Send private message
danielsims
New Forum Member
New Forum Member


Joined: Mar 09, 2005
Posts: 2

PostPosted: Wed Mar 09, 2005 11:52 am    Post subject: Reply with quote Back to top

Drew,
I have been going through the same situation that you have but for only four months. You have given me some good ideas. I believe Vonage is going through some growing pains lately. You could go to another Voip carrier or would that mean giving up the mission? My old carrier is lingo. I am leaving them (well have tried to leave them since november) because of tech issues. Vonage has a better infrastructure but there customer service is lacking. With all the monthly credits they are giving out for these slow number transfer issues, you think they would fix the problem. good luck today is march 9 lets see what happens
View user's profile Send private message
rbarthle17
Full Forum Member
Full Forum Member


Joined: Jan 19, 2005
Posts: 44

PostPosted: Wed Mar 09, 2005 12:52 pm    Post subject: Reply with quote Back to top

I'm not so inclined to believe Vonage is always (or even often) to blame here.

At least in my case, it seems to be falling squarely on the third-party that Vonage sends the transfer to. In my case, it's Paetec.

When there are three entities involved in a process, and the first one says they sent the request, and the third one says they never got it, you have to wonder what's going on with the second one.

What's worse, Vonage apparently has no way to contact Paetec besides emails. I could fault them for such a horrible system with no backup measures, but that may be Paetec's demands to only be emailed.

Regardless, while I am definitely in worry mode over this, I am focusing my blame right now on the middle-man for this (and in my estimation, many other) problems.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New josieyk11
New Today 5
Yesterday 9
Total 99000

Who Is On Site
Visitors 114
Members 0
Total 114


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.71 Seconds and 397 Pages In The Last 60 Seconds
The Vonage VoIP Forum