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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

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diana87 Posted:
You have to use
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dconnor Posted:
What is the main
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which one is the
virtual number?

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Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

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diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

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jeddaisg Posted:
Hi all We have
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system for our
office. Lately,
our call quality

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beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up

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Av8rix Posted:
Sorry to start a
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tplink Posted:
Im trying to add
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PostPosted: Sat Apr 21, 2012 4:41 pm    Post subject: Choppy Voice Reply with quote Back to top


I have been a Vonage user for many years however in the last year I have had poor voice quality.

More often the other end cannot hear what I say as the voice is broken up but at other times I also hear a broken up voice.

When this occurs I check the internet performance and get 8.29Mbps down, 0.84Mbps up with ping of 22ms.

Over the last while I have replaced my cable modem box and the Vonage box with no improvement.

Can anyone help me?
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PostPosted: Tue May 29, 2012 10:51 am    Post subject: Reply with quote Back to top

Hello, I've been a Vonage Voip user here in the UK for over 6 years and in the early days had this problem quite a lot.

The Vonage Support made some suggestions, including changing the bandwidth usage, which I experimented with.

Ultimately, the easiest way that I found to 'cure' the problem, was to reboot the adapter every 4-6 hours. Since then, no clipping or chopping.

Now, you might think this a bit extreme but the adapter is connected to the power supply through an electronic timer switch. I have set this to turn off for 60 secs around half a dozen times a day, early morning (before I get up) lunchtime (1pm local) 5pm local and then 10.45pm and 2.45am. As these times are the least likely that we would want to make or receive calls, the disruption is almost minimal. In the event of an emergency during these down times, the line is configured to call my mobile. This is no different in reality than allowing for unexpected power outtages caused by storms and other issues.

Anyway works for me! BTW, one slightly annoying thing about the Voip system, is the amount of 'dwell' i.e. the time it takes for what you have said to be fully heard at the other end and for them to respond, often ends up with you and the other party talking over each other. I have never seen a solution to this, other than leaving conscious gaps in the speech, in order to allow it to 'catch up' Smile
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PostPosted: Sun Jul 22, 2012 11:11 am    Post subject: Reply with quote Back to top

Your problem is that you might have a router that is blocking your ports, that give you that choppy audio since we use a UDP protocol. The solution connect the Vonage device directly to the modem and the router connected to the Vonage. If you have a modem that is a router, you will need to do port fowarding or DMZ to the modem. You will need two different applications, one application that has start port of 5061 and ending port of 5061. The second application is going to be a start port of 10000 and ending port of 20000. If you don't know how to port foward please go to google or

Vonage Customer/Tech Support agent.
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PostPosted: Sat Jun 15, 2013 5:10 pm    Post subject: Reply with quote Back to top

Choppy voice is usually a bandwidth issue. Make sure that you have no active download going on when you have a call.
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