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Disturbed
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Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Tue Feb 08, 2005 9:01 am    Post subject: Web Voicemail - Mac/Safari Users Reply with quote Back to top

Has anyone had a problem listening to their voicemail through the web site using a Mac and Safari? Vonage supports this environment, but apparantly it doesn't work. When I click Listen, I get a broken Quicktime link and it will not play in the browser.

Now, if I select File | Save As, it will save as FileXYZ.wav, and I can download it and play it in Quicktime.

If you look at the URL in the address bar, there is no ".wav" extension. I don't know if this causes the Safari issue.

I've reported this to Vonage, but I have not heard back.

BTW - I also have Windows Media Player installed, but I do not use it. Quicktime is my default and preferred media player.
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cuzzort
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Joined: Feb 04, 2005
Posts: 64
Location: Indianapolis IN

PostPosted: Wed Feb 09, 2005 1:25 pm    Post subject: Voice Messaging through Safari Reply with quote Back to top

Hmmmmm. Works perfectly for me! I played the messages through the web page and I also downloaded the link and it worked as well. Wish I could help you. Sorry you are having trouble.
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hambleto
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Joined: Feb 09, 2005
Posts: 11

PostPosted: Wed Feb 09, 2005 1:36 pm    Post subject: Reply with quote Back to top

Works fine for me also. Could you be trying to access from behind a firewall? I know that where I work, the firewall will not allow some QT audio to stream. Can you download it then play?
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NYCfunky
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Joined: Feb 09, 2005
Posts: 13

PostPosted: Wed Feb 09, 2005 4:05 pm    Post subject: the fix Reply with quote Back to top

Open your QuickTime preferences pane and uncheck "Save Movies in Disk Cache" and it will work. Looks like a nasty QT bug and not a Vonage issue.
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Jerryat
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Joined: Feb 09, 2005
Posts: 47
Location: Minneapolis, MN

PostPosted: Thu Feb 10, 2005 12:00 am    Post subject: Reply with quote Back to top

Works just fine for me. What version of Safari do you have? And what OS are you running? 10.2? 10.3? I'm running 10.3.8/Safari 1.2.4.
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mbhn5204
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Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Thu Feb 10, 2005 12:51 am    Post subject: Reply with quote Back to top

Have you tried downloading an IE 5.2?
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Jerryat
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Joined: Feb 09, 2005
Posts: 47
Location: Minneapolis, MN

PostPosted: Thu Feb 10, 2005 1:45 am    Post subject: Reply with quote Back to top

I'd advise against using IE 5.2.3. Try FireFox (http://www.mozilla.org) unless Vonage doesn't yet support it.
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Disturbed
Vonage Forum Senior
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Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Fri Feb 11, 2005 8:23 am    Post subject: Re: the fix Reply with quote Back to top

NYCfunky wrote:
Open your QuickTime preferences pane and uncheck "Save Movies in Disk Cache" and it will work. Looks like a nasty QT bug and not a Vonage issue.


I will try this. I know that I am saving QT movies in the cache.

(It helps when saving music videos from iTunes to my local drive).

Thanks

_________________
My Configuration:
Vonage Voip with 7MBps Cable Internet
iBook 1.33 GHz ComboDrive
iMac 800MHz SuperDrive
Airport Extreme Wireless Network - 802.11g
iPod with Video- 60GB
2 Hughes DVR2 TiVo Receivers
1 Phillips DSR6000 TiVo Receiver
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Disturbed
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 07, 2005
Posts: 129
Location: Stroudsburg, PA

PostPosted: Sat Feb 12, 2005 10:06 pm    Post subject: Reply with quote Back to top

UPDATE: By not saving my Quicktime movies in cache, I can now listen to voicemail in Safari. I don't know why it doesn't work when caching though.

Thanks!

_________________
My Configuration:
Vonage Voip with 7MBps Cable Internet
iBook 1.33 GHz ComboDrive
iMac 800MHz SuperDrive
Airport Extreme Wireless Network - 802.11g
iPod with Video- 60GB
2 Hughes DVR2 TiVo Receivers
1 Phillips DSR6000 TiVo Receiver
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scotty321
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 08, 2005
Posts: 27
Location: Los Angeles, CA

PostPosted: Sat Oct 08, 2005 2:38 am    Post subject: Reply with quote Back to top

Hi gang,

Things must have either changed with Tiger or Vonage, because even when I don't save my QuickTime movies in cache, I can not listen to my voicemails in Safari or Firefox or Internet Explorer. Everytime I click on the "listen" button from Vonage's website, it automatically downloads the file to my desktop as a .wav file.

Does anybody know of a fix for this problem in Tiger? I'm running Mac OS X 10.4.2 and Safari 2.0.1, but the same problem happens in Firefox & Internet Explorer as well.

Any ideas would be greatly appreciated! Smile

Thank you,
Scott
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