Set-up Vonage today....telus adsl crapped out hmmmmm

Posts: 53

I've been waiting to get rid of Telus completely. I went to Staples this morning and purchased the phone adapter came home and set it up. I made two calls sucessefully and on the third my ADSL went dead, all afternoon. Eek

I called Telus and the techie said they would have to send someone out to see why my modem isn't communicating with the port. Rolling Eyes

I think perhaps Telus detected the MAC address from a Voip adapter and is penalizing me. It's all good though, I signed up with Shaw today, my cable is up and running and I can call Telus and say 'Goodbye'!

BTW...Vonage is up and running no problems.

Posts: 53 · Posted: Sat Feb 12, 2005 1:48 am Post subject:

I was wrong, on two counts!

First there is no Telus conspiracy. My ADSL went down on Tuesday shortly after I connected the phone adapter. It turns out that the port that the modem was operating on, which was a second ADSL line at one time, got shut down. Something on the Telus end must have alerted staff to an extra active port. The technician came in today and found that the signal was now on the main line, where it was supposed to be, all I needed was a splitter to access the signal.

With regards to Shaw Cable. For me, Vonage doesn't work very well with the Shaw service. We have Shaw "Extreme", or supposed to have it; the download is a little higher than Telus, (supposed to be 'up to 5mbps', but is around 1.5mbps (1.30 on Telus) and the signal flucuates constantly. Sometimes the upload is higher than the download speed. I guess that's just the nature of cable service in the building/area I live in.

As a result when using Shaw Cable I noticed a lot of line noise and my calls got dropped a few times and other times the call just didn't go through, but I got billed. (Not Vonages fault) On the Telus service there is no line noise at all, in fact it's dead quite, sometimes I think the other side has hung up and no dropped calls, yet.

So apparenly if I want Vonage to work properly I need Telus.

I noticed this question somewhere else on the forum.

Telus, as of a few weeks ago, will allow an ADSL line without having an active phone line in the home. There are conditions and different rates, as well there is a one - three year contact term. Also if you have mobile phone service with Telus Mobility a discount is offered.

Posts: 1 · New Forum Member Joined: Dec 05, 2006 Posts: 1

I have to agree, my buddies all have Shaw, if I use my Voip box from Primus on their systems I hear line noise, at first I thought maybe the quality isn't set to high, but it was. My buddy also got a box from primus for Voip and same thing with Shaw.

Both Primus Voip boxes work 100% crystal clear like a regular phone line on my home ADSL from Telus, and it isn't even the fastest ADSL, I'm using their Velocity ADSL 1.5mb service with Primus voice quality set to high, and quality is amazing, no dropped calls unless the power goes out Smile

Love it.

Posts: 92 · Vonage Forum Senior Joined: Aug 01, 2006 Posts: 92

A number of people have had issues using any Voip service over Shaw in the past. On the plus side they seem to be getting better recently.

- Kukk