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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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jmyyz
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Joined: Feb 06, 2005
Posts: 34

PostPosted: Mon Feb 07, 2005 6:02 pm    Post subject: Basic Plan ($19.99 a month) Reply with quote Back to top

Does anyone know if this plan counts calls within your area code as a part of the 500 minutes included in the plan. Since it doesn't specifically say otherwise, and knowing how Voip plans usually work I'm gonna assume it does. But i just wanted to see if anyone has it and knows better.
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Sim
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Joined: Nov 07, 2004
Posts: 14

PostPosted: Mon Feb 07, 2005 6:55 pm    Post subject: Reply with quote Back to top

All outgoings calls count in the plan except 1-800 or 1-888 etc... calls and calls to your voicemail. All incomings calls are free... No additionnal charges for calls to USA and everywhere in Canada, Very Happy

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DarKev
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Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Tue Mar 08, 2005 11:19 pm    Post subject: Reply with quote Back to top

Also, any time you call another Vonage customer's line, it's free.

I had recently convinced a few friends to sign up, and they did. One called me tonight quite disappointed. He has the 500 minutes per month plan for $19.95, and told me something about it that I did not know. He said that he found out from speaking to Vonage Customer Service after waiting on hold for 40 minutes that the Vonage billing system is using the Greenwich Mean Time. Right now, we are -5 hours from GMT. My friend called someone and talked for 1 hour 43 minutes, and instead of finding this on his minutes used for February 7 to March 6, the call was found on his March 7 to April 6 billing cycle. Even though he placed the call on March 6.

This is something to be aware of when you are calling people to use up your 500 minutes before the new cycle.

Also remember that Greenwich Mean Time does not change - even when we change our time - Spring Ahead - Fall Back. Right now Ottawa is -5 hours from GMT, but when the time changes in the spring, we will be -4 hours from GMT.

My friend is disappointed because now he has only a little over 300 minutes until April 6 left. Vonage would not credit him or move the minutes to the previous billing cycle. He asked for a manager and they said one would call him back, but he has not heard anything yet.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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