Vonage "static"

Posts: 129 · Posted: Mon Feb 07, 2005 5:03 pm Post subject: Vonage "static"

OK. I read the forums about the "background hissing" and I thought it described my problem, but I don't think so. There is a light static or fuzzy type sound on my line. I have a linksys router, so I tried the shorting of the line 2 jack, but that did NOT fix the issue. It comes and goes, and it is tolerable, but a little annoying.

Vonage's web site said that it's the analog side of the connection. On the other end, it's 100% pure clear quality.

Does anybody have any idea what this is? These are new phone wires and everything is wired correctly. Thoughts??

Posts: 3198 · Posted: Mon Feb 07, 2005 5:05 pm Post subject:

have you tried it with a different phone yet?
what kind of phone is it? do you have a wireless network?
is it on all people you call or just some (and has it happened on voicemail)?

Posts: 129 · Posted: Mon Feb 07, 2005 5:16 pm Post subject:

reebok wrote:

have you tried it with a different phone yet?
what kind of phone is it? do you have a wireless network?
is it on all people you call or just some (and has it happened on voicemail)?

I've tried it with another phone... Same thing. I have a wireless network, but it's the same even if it's disconnected. The wireless router is connected after the linksys router anyway.

It doesn't matter who I call. All I need to do is pick up the phone, press a digit, and listen.

Posts: 84 · Posted: Mon Feb 07, 2005 5:36 pm Post subject:

I too did the line 2 "short" and it cleared up most of my noise, but if you listen closely, you can still hear some. Without the short its really bad, with it it is very unnoticeable unless you do what you said and press one digit and listen, I cannot hear it during normal conversations.
My 2 cents, good luck.
Jim

Posts: 66 · Posted: Tue Feb 08, 2005 7:05 am Post subject:

Last week I was experiencing the return of a lesser hiss, even with a shorted modular plug or a off-hook telephone in port 2. I called Vonage, they issued me a RMA,sent the same type problematic RT31P2, credited my account $10 for return shipping, and sent me a cool Vonage branded baseball hat. I guess it was their way of saying, We know we sent you another defective Linksys unit to you, but we really do want to keep you as a valued customer". So, I feel pacified at the moment even having to still plug in a off-hook phone into port 2 to eleminate 95% of the noise. Confused

Posts: 8 · Posted: Tue Feb 08, 2005 8:02 am Post subject:

Make sure you did not run your phone line too close to any electrical line, this will create noise on your line, you should try to keep the wires as far apart as possible, but we all know at some point you may cross a power wire.
Power wires are a main source of static nosie.

Posts: 115 · Vonage Forum Senior Joined: Aug 12, 2004 Posts: 115

deanot wrote:

Make sure you did not run your phone line too close to any electrical line, this will create noise on your line, you should try to keep the wires as far apart as possible, but we all know at some point you may cross a power wire.
Power wires are a main source of static nosie.

great point, which many ppl overlook, including installers of my DSL line...another story for another time.

If the phone line passes a powerline, pass it at 90degrees if possible (or some sharp angle, basically as far away from running parallel to the powerline as possible).

If u need to run the phone line parallel to the power cable, the more current a powerline draws, the further away you would like to put your phone line.

Posts: 129 · Posted: Tue Feb 08, 2005 11:22 am Post subject:

winger wrote:

deanot wrote:

Make sure you did not run your phone line too close to any electrical line, this will create noise on your line, you should try to keep the wires as far apart as possible, but we all know at some point you may cross a power wire.
Power wires are a main source of static nosie.

great point, which many ppl overlook, including installers of my DSL line...another story for another time.

If the phone line passes a powerline, pass it at 90degrees if possible (or some sharp angle, basically as far away from running parallel to the powerline as possible).

If u need to run the phone line parallel to the power cable, the more current a powerline draws, the further away you would like to put your phone line.

OK. I've got my router and modem on top of my UPS. There's a bunch of wires there. That could be the cause of this. I will rearrange sometime soon and post back.

Posts: 8 · Posted: Tue Feb 08, 2005 12:04 pm Post subject:

I would definatly remove your routers away from the UPS, that has strong magnetic fields created by the rather large power supply the UPS has within, plus if your router is in such close distance you can guarantee your picking up noise from your wiring (power - Network), you may even notice a slightly better network performance too.

Posts: 129 · Posted: Sat Feb 12, 2005 11:10 pm Post subject:

Moving the router and modem away from the UPS appeared to stop the static. It may have stopped on its own though, because it periodically does. If it remains like this for the next day, then I will be convinced.

But, it probably was the UPS...