Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
immiusa Posted:
Hello, Looks like
I am having a
unique issue with
vonage calls. When
I am the call,
...

In The Forum:
Vonage
Topic:
Voice break from one side (transmit/source side) frequently
On Dec 22, 2014 at 20:15:39

Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
RT
New Forum Member
New Forum Member


Joined: Feb 21, 2012
Posts: 3

PostPosted: Tue Feb 21, 2012 10:52 pm    Post subject: URGENT!!! Porting from Comcast to Vonage Reply with quote Back to top

Hi,

I am new to Vonage and trying to port my existing phone number from comcast to Vonage. I initiated the number porting process and it got cancelled that the number is inactive. But the number is active and i am using it daily. I called Vonage customer service and they initiated the process again. But it got cancelled for the second time saying that my comcast number is inactive. When i call Vonage customer service all they can do it initiate the process again. The worst part is i get calls from Vonage customer service every day saying that my number porting is going on fine but I don't gets call from Vonage from the day it gets cancelled.

Anyone going through the same scenario? or anyone know how to deal with the situation?

-RT
View user's profile Send private message
kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 367
Location: Highland, IL

PostPosted: Fri Feb 24, 2012 12:48 pm    Post subject: Reply with quote Back to top

Do you have some kind of block on your Comcast line. Contact Comcast and see if they received the port request.
Make sure that your name, Comcast account number and address are correct. If any of those are not correct, the port will not go through.
View user's profile Send private message
RT
New Forum Member
New Forum Member


Joined: Feb 21, 2012
Posts: 3

PostPosted: Fri Feb 24, 2012 1:44 pm    Post subject: Reply with quote Back to top

kdf55 wrote:
Do you have some kind of block on your Comcast line. Contact Comcast and see if they received the port request.
Make sure that your name, Comcast account number and address are correct. If any of those are not correct, the port will not go through.


No blocks so far. The response from Vonage is the phone has been disconnected. Where as my comcast phone is very well working. the CSR said not to call comcast since they may disconnect my line. When i talked to Vonage they said they are escalating to level 2 support and gave me a ticket number. Not sure what this means, but hoping for a good results.

Can you suggest me anythign else i can do to speed up the process?
View user's profile Send private message
nayan007
New Forum Member
New Forum Member


Joined: Feb 11, 2012
Posts: 8

PostPosted: Sat Feb 25, 2012 11:58 am    Post subject: Reply with quote Back to top

I also have this kind of same problem some times back,but I have called customer care and they did the same thing for me that they told you,and it is as usual of getting calls. Now everything is fine.


__________________
God never made his work for man to mend
View user's profile Send private message
RT
New Forum Member
New Forum Member


Joined: Feb 21, 2012
Posts: 3

PostPosted: Sat Mar 17, 2012 8:46 am    Post subject: Reply with quote Back to top

This is the 5th time Vonage customer service is trying to port my number from comcast in the past 3 months. This time its been 15 days. Usually the it gets cancelled within 2 days with the status that the phone is inactive. This time status of my number porting says still in process. But weird part is anyone calling from Vonage to my comcast number they get comcast voice mail setup instructions. Even if i call from my vonage(temporary number) to my comcast number i get comcast voice mail setup instructions. Anyone calls from outside Vonage the call goes through. Its been like this for 10 days. I am reluctant to call comcast or Vonage due my to my previous experience all they do is restart the number transfer process and this time I don't want to loose my number.

I have been paying Comcast and Vonage full price for the past 3 months. The CSR i talked to (alok) said he will call me everyday to give me an update. its been one week no one called and I am scared to call because of not sure what will be consequence since i get different action/response from Vonage.

anyone experienced the same symptom of getting comcast voice mail instruction when calling from Vonage phone during number porting process?

I appreciate any comment and help in this regard.

Thanks
View user's profile Send private message
dhashemi
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 22, 2012
Posts: 13

PostPosted: Sun Jul 22, 2012 10:48 am    Post subject: here is your solution. Reply with quote Back to top

There are two things that have to match up that seems like the problem, there is an LSR and a CSR. Seems to me the LSR is not matching up, that is the companies address where your account is stored. When Vonage is trying to request it from comcast they probably requesting it at the wrong facility. They are probably trying to look at it at a midwest account instead of somewhere the account can be shown. So when call comcast and ask them the LSR and the CSR, once you get that information have Vonage make a ticket with that information. Also give them the account number as well as the name and address to that account.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New cohhotgcg
New Today 17
Yesterday 41
Total 85735

Who Is On Site
Visitors 179
Members 0
Total 179


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.82
Change:   +0.03
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.82 Seconds and 291 Pages In The Last 60 Seconds
The Vonage VoIP Forum