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jlsoaz
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Joined: Feb 04, 2005
Posts: 28

PostPosted: Mon Feb 07, 2005 1:19 pm    Post subject: Can We Encourage Vonage To Negotiate With Accudata? Reply with quote Back to top

Regarding the issue of getting caller name to display on caller id of outgoing calls, this thread has taken place:

http://www.vonage-forum.com/ftopic2349.html

and within that thread, ArnB did research and made this post:

Quote:
Posted: Thu Feb 03, 2005 11:52 am

--------------------------------------------------------------------------------
I did some research on this subject after reading information at this link
http://www.dslreports.com/forum/remark,11327439~mode=flat and contacted Accudata http://www.accudatatech.com a LIDB storage company. Their response follows:

"Hello Arn
Thank you for your interest in our services. We welcome the opportunity to help Vonage with Calling Name storage. If they did store with us, your calling name would display on your outgoing calls.

The cost to store is free to Vonage. As we cannot store on an individual basis, we do need to discuss this with Vonage. Please let me know if you have contacts there.
Thank you
Tracy

Tracy Glick, Director of Sales
Accudata Technologies
tracyg@accudatatech.com
http://www.accudatatech.com
972-390-2610 or 1-800-218-1726, ext 104"

Now, can someone from Vonage explain why outgoing Caller name is not available?


Ok, so I am trying to draw attention to that research because if the Accudata Salesperson was correct in claiming that her company could get this thing done for Vonage, then it would be a plus for me. I was disappointed when I subscribed to Vonage and later found that my name would not be displayed on outgoing calls, but maybe this is something that could be fixed without as much trouble as some think.

This appears to be a very technically challenging question for some of us (myself included), but could it hurt for Vonage to give a full hearing to someone from Accudata?
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jimholcomb
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Joined: Jan 02, 2005
Posts: 66
Location: Cary, NC

PostPosted: Mon Feb 07, 2005 9:13 pm    Post subject: Reply with quote Back to top

It would be nice to see this happen, and to get some sort of ideas on what other improvements are being made or considered.

Jim
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scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Mon Feb 07, 2005 10:05 pm    Post subject: Reply with quote Back to top

I am just not convinced that it is as simple as Accudata makes it out to be.

In the other thread it was mentioned that Accudata required permission from a carrier before it could accept updates from a company.

As I understand the situation from the LNP issues, Vonage is not the carrier but rather uses third parties to manage local numbers. It would then be the responsibility of those parties to register the Caller Name, or assign the rights to registering them to Vonage or to a group of Vonage users who wanted to establish a Vonage listing service.

Before settling on Accudata, you had better find out who they have reciprocal agreements with. Otherwise you may end up having your name entered in a database that is rarely used for lookups.

There are also other CNAM providers who might be less strict about who performs the CNAM updates.
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jlsoaz
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 04, 2005
Posts: 28

PostPosted: Tue Feb 08, 2005 3:03 pm    Post subject: Reply with quote Back to top

scerruti wrote:
I am just not convinced that it is as simple as Accudata makes it out to be.

In the other thread it was mentioned that Accudata required permission from a carrier before it could accept updates from a company.

As I understand the situation from the LNP issues, Vonage is not the carrier but rather uses third parties to manage local numbers. It would then be the responsibility of those parties to register the Caller Name, or assign the rights to registering them to Vonage or to a group of Vonage users who wanted to establish a Vonage listing service.

Before settling on Accudata, you had better find out who they have reciprocal agreements with. Otherwise you may end up having your name entered in a database that is rarely used for lookups.

There are also other CNAM providers who might be less strict about who performs the CNAM updates.



Thanks for the feedback on my question.

Your technical points are going partly over my head, but I think my response is simply, let's get this fully investigated. If Accudata is not the one, then let's have some other way to do this, if some other way can be found. Having our full accurate info displayed on caller id, when we so desire, is not an entirely trivial feature, IMO.

But your point about being careful with seeing what Accudata really can and can't do is taken. There's no reason for Vonage to rush to get into a bad deal. Better that they should investigate all options, without obligating themselves until they can make an informed decision.
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