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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

How would you rate the (dial-in) voicemail system?
Love it ... don't change a thing.
9%
 9%  [ 2 ]
Has some redeeming qualities ... but still needs fixing.
72%
 72%  [ 16 ]
Hate it ... needs a complete overhaul.
9%
 9%  [ 2 ]
Someone needs to tell me my opinion.
4%
 4%  [ 1 ]
No opinion.
4%
 4%  [ 1 ]
Total Votes : 22

Author Message
ButIsItArt
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Joined: Jan 31, 2005
Posts: 8

PostPosted: Mon Feb 07, 2005 12:33 am    Post subject: Voicemail: Changes I'd like to see. Reply with quote Back to top

Okay ... I really like Vonage. That needs to be said up front. I want to see them succeed. That's why I'm taking the time to voice my concerns about their voicemail system.

I don't like the phone retrieval voicemail system. It is one of the most clumsy, inelegant, time consuming, confusing voicemail systems I've ever used ... bar none. Surprised Now mind you ... I like being able to eMail my messages, I like that I can go to the web too. Smile But the interface I'm going to use the most is via my home phone. That interface leaves a lot to be desired.

Here's my list ... add to it if you like. It would be good to hear what others think.

Things I'd like to see change:

1. I don't want to enter my PIN number each time I call from my home phone. Most every system I've used does not ask for your PIN calling from your home number, only if I am checking voicemail from another phone. Though some might call this a "security feature" I call it an annoyance. Let me set a preference, PIN entry on or off from my home phone.

2. I don't want to have to press the 1-Key twice to listen to my messages every time I call in. I just want them to play as soon as I call in. Or at least give me the option to set that preference, not force me to press the 1-key twice every time. Let the voice prompt tell me how many messages I have ... then let them rip.

3. Every phone system I've used uses the 7-key to delete a voicemail & the 9-key to save a message, not 2 & 3. I thought that was an industry standard. I guess not. The 1 & 3-keys are use for forward & backward in a message the 7 & 9 to save & delete ... but not with Vonage.

4. Give me the choice of no prompts, short prompts, or verbose prompts in all menus.

5. Oh yeah ... the message for a person leaving voicemail is confusing too. It should say something like ... "When you are finished leaving your message hang up, or press # for more options, not "... when your done press # ..." If the person can hang up & need do nothing more ... tell them just that. Or, again, give me the preference to have NO prompt for callers. Just leave a message ... and hang up. Less time, less confusing. If I want to give callers more options, let that be my option.

Okay .. that's my $0.02 ...

What do you all think?
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houuser
Vonage Forum Evangelist
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Mon Feb 07, 2005 2:00 am    Post subject: Reply with quote Back to top

Maybe an option of not having to enter your VM password when calling from your telephone could be part of the features page.

The entering of 1 or 2 to listen to new messages, could be eliminated, but there are some who just wish to listen to old messages, at a certain point,and to hold the new messages, so the system may have to stay as is to accommodate.

Just a thought.
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Apexdv
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Joined: Dec 31, 2004
Posts: 62
Location: Atlanta, GA ITP

PostPosted: Mon Feb 07, 2005 12:09 pm    Post subject: Reply with quote Back to top

Yes, I can certainly agree with some of your points.

The pressing "1" twice is a pain. It would be convenient to have a configuration option of playing new messages immediately or not.

The post-greeting message: yup.

The save & delete keys: I've seen that used before and really doesn't bother me. (My cell VM is the same).

I'm fine with the password deal but could see it as a convenience. My cell VM gives the option of turning that on or off...could be useful.

Another option that would be convenient is the ability to enable/disable VM from the voice prompts instead of the mandatory web-interface only (or does that exist and I'm just having a brain-fart?).

But then again at $14.99 & $24.99 I am not complaining! Very Happy

_________________
Apexdv
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Jerryat
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Joined: Feb 09, 2005
Posts: 47
Location: Minneapolis, MN

PostPosted: Thu Feb 10, 2005 12:21 am    Post subject: Reply with quote Back to top

This is the same voicemail system we have at work - and it doesn't bother me.
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mbhn5204
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 492
Location: Denver, Colorado

PostPosted: Thu Feb 10, 2005 12:31 am    Post subject: Reply with quote Back to top

It seems to me that if the system is aware that it is being called from the home number (by not asking for the mailbox number) it should be smart enough to not ask for a password.

Have you ever tried to program it to play different messages at different times? Don't try. It is too frustrating to even discuss. Maybe some technical writer could produce a manual to operate it.
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Feb 10, 2005 8:25 am    Post subject: Reply with quote Back to top

I have used the same system at work as well. Unlike the previous poster it bothered me there as well. I agree with your suggestions.

It would be nice if a standards body (ITU, IEEE, ISO) put out some recommendations for voice mail.
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