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ImUnknown
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Joined: Feb 06, 2005
Posts: 5
Location: Raleigh, NC

PostPosted: Sun Feb 06, 2005 11:49 pm    Post subject: Caller-ID Displaying Incorrect Info Reply with quote Back to top

Hey guys, and gals;

For some odd reason when I receive a call my caller-id shows the correct number, but the wrong name. I figured I would post on here and see if anyone else has had this problem before I called customer service. My phone setup is as follows:

RR Cable -> SB 5100 Modem -> D-Link DI-604 Router -> Linksys PAP2 -> V-Tech 2.4Ghz Dual Handset Cordless

Phone service is GREAT, we dropped bellsouth completely, so no complaints there, and not all phone numbers display the wrong name, only certain ones.

Any help would be appreciated, and I wouldnt conceder this a major problem, just annoying when I call home from "Sheet Metal Products" and the caller-id shows "Rathje Glenn" Lol
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Mon Feb 07, 2005 8:35 am    Post subject: Reply with quote Back to top

is glenn rathje an owner or worker at sheet metal?
does the correct caller id name show up on other phones?
how long has sheet metal had this line?

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ImUnknown
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PostPosted: Mon Feb 07, 2005 8:47 am    Post subject: Reply with quote Back to top

I haven't had the line very long, but sheet metal shows up on everyone elses display, and Rathje Glenn doesnt work for sheet metal products. I have a friend in Florida who has had his number for over a year now and his name doesn't display correct either when he calls me, but it does when he calls anyone else... Very weird...
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vonagebest
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Joined: Jan 23, 2005
Posts: 86
Location: Edison, New Jersey

PostPosted: Mon Feb 07, 2005 10:06 am    Post subject: Reply with quote Back to top

You need to contact Vonage and have them remove that from your device.

Vonage supports Name & number inbound and number outbound..BUt if you see a strange name then it an engineering glitch and the name should be removed or corrected.

send an email to customercare@vonage.com

that will create a ticket. if you give me that ticket number I will have it fixed. I dont get back to work till tomorrow. (off Sun/Mon).
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